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Reviews of Cherokee Casino & Hotel West Siloam Springs

3.5 out of 5
Cherokee Casino & Hotel West Siloam Springs
2416 Hwy 412, Colcord, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 422 out of 707 reviews" "
Rating 8 - Good. 188 out of 707 reviews" "
Rating 6 - Okay. 49 out of 707 reviews" "
Rating 4 - Poor. 28 out of 707 reviews" "
Rating 2 - Terrible. 20 out of 707 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jayme

Traveled with group
Disliked: Staff & service
we stayed 3 nights , nobody cleaned our room , no trash bags in the garbage cans , we had to go get towels & soap everyday & staff wasn't friendly by no means , food & casino was nice with a lot of options ... i'll say i won't stay the again for the price u pay for a room ..
Stayed 3 nights in Apr 2024

10/10 Excellent

Leana

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful room and casino!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hi, Leana! Thank you for your feedback! We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Alison

Traveled with partner
Liked: Amenities
Everything was convenient, no waiting check-in & love the layout of hotel & casino.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hi, Alison! We're so glad to hear you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Dimas

No hot water.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hi, Dimas! We're sorry to hear about your experience - we would love to learn more about your stay so we can improve. Please send a message with more details for management. Thank you!

10/10 Excellent

Melissa Gayle

Traveled with partner
Room was very nice, clean and very nicely decorated.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 3, 2024
Hi, Melissa! Thanks for your feedback!

10/10 Excellent

SHIRL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options and entertainment! We had a great time!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Hi! That is great to hear! Thank you for your feedback.

4/10 Poor

Joleen

Traveled with partner
Disliked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 18, 2024
Hi, Joleen! We're sorry to hear your experience was not satisfactory. Feel free to send us a message so we can learn more about your stay and how we can improve.

8/10 Good

Nancy

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 12, 2024
Thank you for your feedback, Nancy!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pleasant stay. Quiet, easy access, convenient
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 15, 2024
We are glad you enjoyed your stay with us, Debra!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
We are so glad you enjoyed your stay, Gayle! We hope to see you again soon!

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Thank you for your review, James! Have a great day!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your feedback, Leslie!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your feedback, Richard!

6/10 Okay

Timothy

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 15, 2024
Thank you for your feedback!

10/10 Excellent

Kimberly, Longmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Hi, Kimberly! Thank you for your feedback!

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Hi, Agnes! Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback, Jack!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your feedback, Thomas!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your feedback!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your feedback, Aaron!

10/10 Excellent

Daxton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Thank you for your feedback!

6/10 Okay

Jacob

Business traveler
Liked: Cleanliness, property conditions & facilities
I'd stay there again.
Not bad. Not the best. Mattresses hard. Sheets suck. Outdated tvs and network. Quest wifi is unsecure. Its a casino so you'll probably have loud neighbors. Pros: staff are awesome! Its a casino. Buffet is awesome! Showers are great (could use a little more water pressure). Only thing holding them back from 5* is the outdated tech and bedding.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 20, 2023
We are sorry you were not satisfied with your experience, Jacob. If you'd like to speak to our management team about your experience, please leave us a private message and someone will be in contact with you. Thank you.

10/10 Excellent

mike

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 5, 2024
Thank you for your feedback, Mike!

6/10 Okay

Rudy

Liked: Cleanliness, amenities
Bring your own oxygen! Everyone and their mother, grandmother, and grandfather are smoking in the place. Ventilation is bad! 🚬 Cancer Casino would be a more appropriate name.
Response from Hotel Management on Feb 7, 2024
Thank you for your review, Rudy! We're sorry to hear about you are unsatisfied with your visit to our casino. We hope you will give us another try!

10/10 Excellent

Craig

Traveled with partner
Liked: Amenities
Very clean
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 11, 2023
Thank you for your feedback, Craig!

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bit of a problem getting used to elevator security keys since that was new for us. Loved the cookies at check-in! Hotel very quiet. Beautiful Christmas decorations!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
We are glad you enjoyed your stay, Carla! We hope to see you again soon.

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 20, 2023
Thank you for your feedback!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfortable
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
We are glad you enjoyed your stay, Matthew!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hotel in the area by far. And nice quiet rooms too
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 9, 2023
We are so glad you enjoyed your stay, Mary!

8/10 Good

Laura

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Thank you for your feedback!

10/10 Excellent

Jimmy

Traveled with partner
The room was comfortable with a nice big shower. Staff was friendly and the steak restaurant was good.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 2, 2023
We are glad you enjoyed your stay, Jimmy! We hope to see you again soon!

4/10 Poor

Tammy, Burleson

Traveled with family
Disliked: Staff & service
Enjoyed thee first night. However, the second night was terrible. Went to the steakhouse for dinner and had One drink. One of the women I was with had not felt well and got sick in the bathroom. When she returned we were having a good time joking and laughing and after we paid and we heading out to gamble, a manager said the girls were drunk and were not allowed in the casino for 6 hours. The girls had one drink and were not loud or stumbling. I tried to argue and explain but we were escorted out. I will never go back again. I have been to many casinos and hotels and never had an experience like that. I don’t recommend going to this casino if you like to have a good time.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
We are sorry you had a negative experience at our resort, Tammy. If you would like to be contacted by management, please feel free to message us privately with more details about your experience and someone will get back to you.

8/10 Good

SUSAN

Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for your feedback!

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 17, 2023
Thank you for your feedback!

10/10 Excellent

Tennie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean friendly staff!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
We are glad you enjoyed your stay, Tennie!

6/10 Okay

Glenda

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Thermostat did not work correctly, the view out the 5th floor was awful, no signal on tv over the weekend. Bathroom was nice.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
We are sorry you were not satisfied with your experience, Glenda. If you'd like to speak to our management team about your experience, please leave us a private message and someone will be in contact with you. Thank you.

8/10 Good

Marla

Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for your feedback!

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stays here
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 9, 2023
We hope to see you again soon, Leslie!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel, clean and comfortable.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 3, 2023
We are glad you enjoyed your stay, Linda!

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 3, 2023
Thank you for your feedback!

10/10 Excellent

Randy

Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 3, 2023
Thank you for your feedback!

6/10 Okay

logan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were alright but for $1k I thought I would've gotten so type of voucher for dining or more info on local things to do, they just assume you're going to be gambling. Security kept following us around like we were up to no good and didnt have 4 rooms paid for. Just honestly felt like a waste of money and time and they wouldn't refund a room I didn't even use. So save your money go on a real trip!
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 11, 2023
We are sorry you had a negative experience at our resort, Logan. If you would like to be contacted by management, please feel free to message us privately with more details about your experience and someone will get back to you.

10/10 Excellent

Cheryl J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply, I love this place. Can't wait to go back :)
Stayed 4 nights in Aug 2023
Response from Hotel Management on Sep 11, 2023
We can't wait to see you again, Cheryl!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Labor Day, the Steakhouse was closed, and two of the food court restaurants weren’t open. This was likely a staffing issue. Otherwise, the hotel was beautiful, very well maintained and comfortable. The staff were very pleasant.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 5, 2023
Thank you for your feedback!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been staying in historic hotels in the near area, which is wonderful, but it’s also nice to stay in a very clean and modern updated room! The bathrooms in these rooms are huge and always spic and span. We love going to the casino, but staying here is a nice bonus!
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 1, 2023
Thank you for the kind words, Leslie! We hope you will choose to stay with us again in the future!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 29, 2023
Thank you for your feedback!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like casion cause you had to pay every time you play on roulette.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Thank you for your feedback!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here when we lost power at our house for 3 days & all hotels in our area were booked. It was first of work week. It was a great room, quiet everything was clean. The casino was clean
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Thank you for staying with us, Barbara!

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and clean facilities
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 22, 2023
Thank you, Steve! We hope to see you again soon!