The Gatehouse | Premium bedding, in-room safe, individually furnished, desk

Reviews of Alexander House And Utopia Spa

5 out of 5
Alexander House And Utopia Spa
Turners Hill, East Grinstead, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 214 out of 380 reviews" "
Rating 8 - Good. 85 out of 380 reviews" "
Rating 6 - Okay. 36 out of 380 reviews" "
Rating 4 - Poor. 29 out of 380 reviews" "
Rating 2 - Terrible. 16 out of 380 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; great wine options; friendly reception staff and nice rooms.
Stayed 1 night in Mar 2024
Response from Abi - Guest Services Manager on Mar 20, 2024
Dear G, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your stay with us and were well looked after by my colleagues. I will be passing your kind comments on to all members of staff who will be delighted to hear of your enjoyable stay. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abi - Guest Services Manager on Mar 2, 2024
Dear Hayley, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

6/10 Okay

Nathan

Stayed 1 night in Feb 2024
Response from Charlotte on Feb 28, 2024
Dear Nathan,Thank you for visiting Alexander House Hotel & Utopia Spa and for leaving a review. We hope to welcome you back in the future. Kind regards,CharlotteGuest Services Manager

10/10 Excellent

Gazelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing, they were attentive and very friendly. They catered well for us (vegan). I love the attention to detail, our room had alternative milk (plant based), special birthday treat for my wife and we were upgraded to a luxury room (complimentary). I cannot fault anything, this was just perfect from start to finish.
Stayed 2 nights in Feb 2024
Response from Abi - Guest Services Manager on Feb 6, 2024
Dear Gazelle, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after through out your stay by all my colleagues. I will be passing your kind comments on to them and they will also be delighted to hear of your enjoyable stay.We look forward to welcoming you back to the hotel in the future. Kind regards, Abi

6/10 Okay

David

Traveled with partner
A little bit tired, spa treatments were average, not enough staff for the number of customers. There are definitely better spa options available in the area.
Stayed 1 night in Dec 2023
Response from Abi - Guest Services Manager on Feb 6, 2024
Dear David, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am saddened to read that the spa was not to the standard you were expecting and I do apologise as a result. I will be passing your feedback on to my colleagues in the spa management team who will investigate this further. Kind regards, Abi

8/10 Good

Sam

Stayed 1 night in Dec 2023
Response from Abi - Guest Services Manager on Dec 27, 2023
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 4 out of 5 review and we look forward to welcoming you back to the hotel in the near future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Abi - Guest Services Manager on Dec 18, 2023
Dear Lisa, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back in the future. Kind regards, Abi Guest Services Manager

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall but some areas could be improved. Staff v friendly and helpful. Spa is great, clean and never feels overcrowded.
Stayed 3 nights in Nov 2023
Response from Alexander House Team on Dec 12, 2023
Thank you for your valued review. Looking forward to your next visit.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, room comfort
Was okay, wouldn’t stay again.
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
Stayed 1 night in Oct 2023
Response from Reece on Nov 4, 2023
Hello Samantha,Thank you for staying with us at Alexander house hotel and for taking the time to review your stay. I am sorry to read there were some service issues during your stay and I would like to sincerely apologise on behalf of the hotel for that. I would also like to apologise you were unhappy with the spa access timings, this is all made clear on our terms and conditions when booking the hotel.Thank youKind regards,Reece

8/10 Good

Justin, Marsh Harbour

Stayed 1 night in Oct 2023
Response from Alexander House Team on Dec 12, 2023
Thank you for your valued review. Looking forward to your next visit.

10/10 Excellent

Sam

Stayed 2 nights in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Teagan

Stayed 1 night in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Tegan, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Amazing home baked brioche and gluten free breads
Stayed 1 night in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Jessica, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us at the hotel and especially enjoyed our spa facilities and were well looked after by all my colleagues in the hotel. I do apologise for the cleanliness of the bathroom during your stay. I will be investigating this further with our housekeeping manager to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel with amazing service - first class
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
Stayed 1 night in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Tracey, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us and were well looked after by all my colleagues in the hotel. I will be passing your kind comments on to them and they will also be delighted to hear of your enjoyment. We look forward to welcoming you back to the hotel in the near future. Kind regards, Abi Guest Services Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing trip. The treatments I had were fantastic. Dinner and breakfast were lovely, a couple of niggles, the vegetarian breakfast could have been hotter. I sat at the same table for all meals, and the same traces of food down the side of the seat from when I first had dinner hadn’t been cleaned up, and a few splashes of something on the wall also.
Stayed 2 nights in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Anonymous, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.I am delighted to hear you enjoyed your time with us and especially enjoyed your treatments and dinner with us. I do apologise for the cleanliness issues you encountered during your time with us. I will be investigating this further to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault anything about this place.
Stayed 1 night in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Jack, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Emma

Stayed 1 night in Sep 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Emma, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Toby

Stayed 1 night in Aug 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Ed

Stayed 1 night in Aug 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Ed, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in lovely grounds
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Stayed 1 night in Aug 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear John, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to read that you enjoyed your stay with us and especially enjoyed our grounds and spa. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

8/10 Good

Emma

Stayed 1 night in Jul 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Emma,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 4 out of 5 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Jeffery, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Geoffrey

Stayed 1 night in Jul 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Geoffrey, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Very overpriced hotel
Feel the hotel is very over priced. The setting is beautiful, but when you move through the communal areas the rooms / corridors are shabby and the decor outdated. A hotel charging these rates should have far higher standards. Breakfast was very disappointing, it took over 40 minutes for it to be delivered. When it came, I had a very sad looking vegetarian sausage, some overcooked spinach, 3 very small / sad looking bits of potato etc. etc. Really wasn't good enough. Also the breakfast room was dark, dingy with wood effect wall paper on the walls. Just not good enough for a hotel charging these rates
Stayed 1 night in Jul 2023

10/10 Excellent

Nev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Nev, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couples retreat.
What a wonderful place.. The only issue here was that we only booked one night and should have done two.. The spa is just fabulous and every member of staff is fantastic.. There is not much more to say except if you want a fab place to stay to chill and get out of the city. Just come here. Well worth it.
Stayed 1 night in May 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Kevin, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to read that you enjoyed your time with us and that you were well looked after by all my colleagues in the hotel. I will be passing you kind comments on to them who will also be pleased to hear of your enjoyable time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

2/10 Terrible

dawn

Stayed 1 night in May 2023

10/10 Excellent

Michelle Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from the team.
Stayed 1 night in May 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Michelle Jacqueline. Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after by all my colleagues in the hotel. I will be passing your kind comments on to them who will be delighted to read of your enjoyable time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Billy, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service 5*
It is mice to have good service On arrival concierge at the car Reception fesk fully personef Any request quickly sorted
Stayed 2 nights in Apr 2023
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear andrew, Thank you for coming yo visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us and received a warm welcome from our Front of House team. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third visit to this property and I was still impressed with the ease of checking in , the friendleness & helpfulness of the Staff. The room was impressive & well worth the price charged.The bath was divine.
Stayed 1 night in Apr 2023
Response from Charlotte- Guest Services Manager on Apr 25, 2023
Good Morning Karen,Thank you for your 5/5 review of Alexander House Hotel!I am delighted to read that you enjoyed your recent stay with us! Thank you for mentioning your kind comments regarding our staff and your room, I will ensure I pass on your comments to the hotel management team.I hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager

4/10 Poor

James

Liked: Cleanliness, staff & service, room comfort
Not quite as it looks.
Not as nice as it looks, a bit poky and probably 40-50% overpriced. Charging for the spa feels like price-gouging.
Stayed 1 night in Apr 2023
Response from Charlotte- Guest Services Manager on Apr 18, 2023
Good Morning James,Thank you for your review of Alexander House Hotel and Utopia Spa.I have passed on your comments to members of our management to review and I do apologise if you were left disappointed with the hotel.Here at the hotel we do offer both hotel only packages and hotel and spa packages, if you do wish to stay with us again, please contact the hotel directly and we can give you a full list of packages we have on offer here at the hotel.I hope welcome you back to Alexander House Hotel again soon!CharlotteGuest Services Manager

10/10 Excellent

Nursen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spa, one of the best I’ve been to would highly recommend it.
Stayed 1 night in Feb 2023
Response from Rebecca on Mar 8, 2023
Dear Nursen,Thank you for taking the time to leave us a lovely review from your visit!We hope to see you again soon.Kind regards,RebeccaGuest Services Manager

10/10 Excellent

Glyn

Stayed 1 night in Feb 2023
Response from Rebecca on Mar 8, 2023
Dear Glyn,Thank you for taking the time to leave us a 5/5 review.we look forward to welcoming you back in the future.Kind regards,RebeccaGuest Services Manager

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
Stayed 1 night in Feb 2023
Response from Rebecca on Mar 8, 2023
Dear Carolyn,Thank you for taking the time to leave us a review from your stay. Your comments will be passed on to the relevant departments. I Thank you for your constructive feedback.Kind regards,Rebecca Guest Services Manager

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service, amenities
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
Response from Rebecca on Mar 8, 2023
Dear Richard,Thank you for taking the time to leave us a review from your stay. Your comments will be passed on to the relevant departments. I Thank you for your constructive feedback.Kind regards,Rebecca Guest Services Manager

10/10 Excellent

Clare

Stayed 1 night in Sep 2022
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Clare,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 10 out of 10 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager

10/10 Excellent

Joanne

Stayed 1 night in Dec 2022

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The staff were friendly and both the food and the facilities excellent. I booked the Alexander because we had been before and I new it would be a great place to celebrate my Wife's birthday and it was. Thank you all for making her birthday wonderful.
Stayed 2 nights in Dec 2022
Response from Charlotte- Guest Services Manager on Jan 2, 2023
Good Morning Gregory,Thank you for you wonderful 5/5 review!I am glad to hear that you and your wife enjoyed celebrating her birthday with us!I look forward to welcoming you back to the hotel again soon!Kind Regards,Charlotte

10/10 Excellent

Heather

Stayed 1 night in Dec 2022

8/10 Good

Georgie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, huge bathroom! Disappointed about how noisy the room was, must have been above the kitchens - the hum of the extraction fan could be heard through earplugs. We also needed to request a heater as the room was cold - it arrived quickly and did just the trick.
Stayed 1 night in Nov 2022
Response from Charlotte- Guest Services Manager on Nov 23, 2022
Good Afternoon Georgie,Thank you for your review of Alexander House Hotel and Utopia Spa!I am disappointed to read that you had experienced a loud humming noise within your room, however it is great to read that you enjoyed your overall stay. If you do wish to visit us again in the future, please contact the hotel directly and we can ensure you are placed in a different room.I hope to welcome you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager

8/10 Good

Ricardo

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice location and the staff were helpful in terms of facilitating a dog friendly room. Only problem is I was booked for a 45mins body massage and only got about 37mins, even tho it’s not a big difference but for £125 I would expect the full time. Apart from that a lovely stay all in all.
Stayed 1 night in Nov 2022
Response from Charlotte- Guest Services Manager on Nov 15, 2022
Good Afternoon Ricardo,Thank you for your review of your recent stay with us here at Alexander House Hotel and Utopia Spa. I am delighted to read you had enjoyed your overall stay, however it is disappointing to read about your treatment. If you do wish to discuss this further with someone, please contact the Alexander House Spa Team Directly and they will be able to assist you.Kind Regards,CharlotteGuest Services Manager

10/10 Excellent

Klodian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Abi - Guest Services Manager on Dec 12, 2023
Dear Klodian,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 5 out of 5 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager

8/10 Good

Rupal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful country hotel with wonderful spa facilities including an outdoor jacuzzi and sauna. The rooms need to be checked before guests arrive, our room had a problem with drainage in the shower and the safe was not closing.
Stayed 2 nights in Oct 2022
Response from Charlotte- Guest Services Manager on Nov 1, 2022
Good Afternoon Rupal,Thank you for your review of our recent stay at Alexander House Hotel & Utopia Spa. Thank you for mentioning your positive aspects of your stay such as the spa and hotel grounds and facilties.I do apologise if there were a couple of maintenance issues within your room, please do contact the hotel directly if you do wish to visit us again and we can ensure the required checks are carried out when they should have been in the first instance.I look forward to welcoming you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, could be outstanding…
Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel). We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom. The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service. The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning. We will definitely return though.
Stayed 2 nights in Oct 2022
Response from Charlotte- Guest Services Manager on Nov 1, 2022
Good Afternoon,Thank you for your review of Alexander House Hotel and Utopia Spa.I am glad to read you enjoyed most aspects of your stay and I would like to thank you for highlighting your memorable moments such as the building and the complimentary upgrade to your room. It is disappointing to read you felt the restaurant service and the hotel grounds fell short of our 5* service. I would like to sincerely apologise and I have passed your comments onto our hotel management team for review.I do hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager

10/10 Excellent

Paul

Stayed 1 night in Oct 2022
Response from Charlotte- Guest Services Manager on Nov 23, 2022
Good Afternoon Paul,Thank you for your 10/10 review of Alexander House Hotel!I hope to welcome you back to the hotel soon!Kind Regards,CharlotteGuest Services Manager

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ingrid

Stayed 1 night in Sep 2022

6/10 Okay

leia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what it used to be!
Previously stayed and great experience. But this time was not impressed and quite disappointed, room wasn’t very clean and carpet was all stained. Outside area needed a good clean and cushions to sit on. Hair on the bedding that was not mine. Good also wasn’t that great. I wouldn’t rate a 5 star hotel anymore and wouldn’t stay again sadly. Due to it being so unclean. (There was also food under the bed, I only know this as our one year old was trying to get it!!). But staff was very nice.
Stayed 1 night in Sep 2022
Response from Charlotte- Guest Services Manager on Sep 12, 2022
Good Evening Leia,Thank you for your recent review of Alexander House Hotel.It is disappointing to read of your comments, if you do wish to discuss your stay further with a member of our guest services team, please contact the hotel directly.I do hope to welcome you back to Alexander House Hotel soon.Kind Regards,Charlotte

8/10 Good

Esther, Chandler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very nice. Room was clean/nice but was lacking proper air conditioning. We had a portable unit that you add ice too which did not cool the room or provide ventilation so it was not great for sleeping.Opened the windows but there was no breeze. The hotel restaurant had very good food, drink service was on the slow side. Breakfast was great. I would stay again in the summer only if I could get a room with good a/c.
Stayed 1 night in Aug 2022
Response from Charlotte on Aug 22, 2022
Good Evening Esther,Thank you for your review of Alexander House Hotel.I am glad to hear that you enjoyed your overall stay with us. If you do wish to stay with us again in a room with a built in air con system, please contact the hotel directly and we will be able to arrange this for you.I look forward to welcoming you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager