Exterior

Reviews of Crowne Plaza London- Gatwick Airport, an IHG Hotel

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 368 out of 1005 reviews" "
Rating 8 - Good. 361 out of 1005 reviews" "
Rating 6 - Okay. 149 out of 1005 reviews" "
Rating 4 - Poor. 75 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ayeasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, good service and nice food.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Anna Zientera- Guest Relations Executive on Feb 29, 2024
Dear Gary, I would like to thank you for taking the time to pass on your feedback following your recent stay with us. I am extremely happy to hear you thoroughly enjoyed your stay with us and sincerely hope you return soon. Kindest regards,

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for the airport
Stayed 1 night in Feb 2024
Response from Sreekrishnan S - Assistant Front Office Manager on Feb 29, 2024
Dear Guest, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

6/10 Okay

Shaun

Traveled with partner
Liked: Cleanliness, staff & service
No airport shuttle, lounge only open 2 hours. No IHG points via Expedia
Stayed 1 night in Feb 2024
Response from Anna Zientera, Guest Relations Executive on Feb 13, 2024
Dear Shaun, Thank you for taking the time to review your time at Crowne Plaza London Gatwick. I sincerely apologise if you experienced issues with your stay. Rest assured I look into your comments. I do hope you return in the near future, Kindest regards,

8/10 Good

Graeme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to Gatwick. 15min bus ride. The property is quite dated. The rooms are huge which was great. My daughter was sick and the staff were very understanding
Stayed 1 night in Jan 2024
Response from Anna Zientera, Guest Relations Executive on Jan 27, 2024
Dear Graeme, Many thanks for your feedback following your recent stay with us here at Crowne Plaza London Gatwick Hotel. Your comments are greatly appreciated, and I will sure look into. I hope you return in the future,

2/10 Terrible

YASH

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms are very tiny , the staff does not give clear directions, breakfast is done by 10am, no microwave in the room or lobby
Stayed 3 nights in Dec 2023
Response from Anna Zientera, Guest Relations Executive on Jan 12, 2024
Dear Yash, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza London Gatwick. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits. Kindest regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room
Stayed 1 night in Dec 2023
Response from Anna Zientera, Guest Relations Executive on Dec 29, 2023
Dear Margaret, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from Anna Zientera, Guest Relations Executive on Dec 27, 2023
Dear Mark, Thanks for staying with us. We appreciate your feedback!We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Stayed 1 night in Dec 2023
Response from Anna Zientera, Guest Relations Executive on Dec 27, 2023
Dear Eric, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

6/10 Okay

Philip

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff really nice but your had to walk to the end of the world to get to your room. The Hallway reminded me of the one in the movie The shining.
Stayed 1 night in Dec 2023
Response from Anna Zientera, Guest Relations Executive on Dec 27, 2023
Dear Philip, Thank you for taking the time to provide feedback. Please accept my sincere apology for all the inconvenience caused during your stay. I'm sure you will be pleased to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Anna Zientera, Guest Relations Executive on Feb 13, 2024
Dear Gillian, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 Good

Staceykay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna Zientera, Guest Relations Executive on Dec 27, 2023
Dear Staceykay, Thanks for staying with us. We appreciate your feedback!We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been a little better. Having my room key still work on returning from breakfast would have been nice. Room was excellnt (club level), a second water and second robe when there is 2 pax would have ticked all boxes
Stayed 1 night in Nov 2023
Response from Anna Zientera, Guest Relations Executive on Nov 30, 2023
Dear Dan, It was wonderful to have you staying with us.Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - GATWICK AIRPORT. I have shared your comment with our Management Team and necessary action has been taken. We look forward to perhaps seeing you again soon!

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Nov 2023
Response from Anna Zientera, Guest Relations Executive on Nov 30, 2023
Dear Trevor, Thanks for staying with us and sharing amazing comments about our staff. Look forward to seeing you again!!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatwick stay over
Excellent hotel only thing that let it down was room 250 window broke had traffic noise all night but will stay again excellent staff food and service couldn’t fault it would recommend this hotel to stay in
Excellent place to have a bite to eat
Stayed 1 night in Nov 2023
Response from Anna Zientera, Guest Relations Executive on Nov 30, 2023
Dear Dan, Warm greetings from Crowne Plaza Gatwick Airport. Please accept my sincere apology for all the inconvenience caused due to the broken window. We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

8/10 Good

David

Stayed 5 nights in Nov 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear David, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ayeasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the cleanliness of the room. Good room service and friendly concierge.
Stayed 1 night in Nov 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Ayeasha, It is with delight that I read your kind words and I am thrilled to see that you felt very well looked after by our team members. We are pleased to note the cleanliness was to your liking as well. We hope to be able to look after you again in the near future.

10/10 Excellent

Dean

Stayed 2 nights in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 30, 2023
Dear Dean, Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lorraine

Traveled with partner
Liked: Staff & service
Wonderful staff. Some areas of the hotel need updating.
Stayed 1 night in Aug 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Lorraine, Thank you for staying at Crowne Plaza London-Gatwick and for sharing your feedback. I'm sure you will be pleased to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. It will be our pleasure to serve you again in a future and hopefully we can get some feedback on our new rooms as well.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
A pleasant stay overall
I stayed in the club room which was everything I expected except the air conditioner did not work as intended! It appeared to turned off by itself a few seconds after I thought I had it turned on high! It was unfortunate because the weather was quite warm and had occasional strong sunshine into the room despite it rained at points. I had to resort to opening one of the windows. The other one appeared to be broken which in a sense, I could not manage to open it.
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Jessica,Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I have informed our Management Team about your experience and necessary action has been taken. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but a bit far from Gatwick which is less than ideal as you are relying on a cab to actually turn up, ours was 25mins late. Just bear this in mind, there is no bus
Stayed 1 night in Aug 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Simon, Thank you for choosing Crowne Plaza Gatwick Airport and for sharing your feedback with us. We look forward to seeing you back here again soon.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Lovely hotel, really enjoyed the breakfast. The beds were really comfortable and the room was spacious for a family of three. Slight issue with the shower, it worked fine but seemed to leak from the bathroom into the main room. Luckily the area was tiled, so it could be wiped up easily. Would stay here again.
Stayed 2 nights in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Ann, Thank you for choosing Crowne Plaza Gatwick Airport and for sharing your feedback with us. Reviews like yours are useful in order to improve our levels of service. Looking forward to welcoming you soon and experience an impeccable service.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - let down by executivelounge
The staff were very friendly, the room was lovely and clean and the hotel overall was great. I didn't give the hotel 10/10 as there was an issue with the executivelounge. The night I was there it was very overbooked. We had a seat but other people did not - plus it took a very long time to replenish food. The only reason I scored it highly and what saved it was because the lady working in there didn't stop helping people and was lovely.
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Paul, I would like to thank you for taking the time to provide us with your comments, as it is only through the receipt of such feedback, whether positive or negative, that we can seek to improve the quality of service that we provide here at Crowne Plaza Gatwick Airport. Please accept my sincere apology for inconvenience caused due to busy executive lounge. I am thrilled to see that you felt very well looked after by our team members. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 Excellent

Graham

Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Graham, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was a very enjoyable stay thank you to all the staff for being so friendly and welcome.
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Sarah, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

10/10 Excellent

JEIMY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Jeimy, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monica

Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Monica, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roisin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Oct 10, 2023
Dear Roisin, It was wonderful to have you staying with us. Thank you for sharing such a fantastic review with us

10/10 Excellent

Ronald

Had a overnight layover stayed here. Close by airport bout 10 minutes in Uber,Nice easy ride...Smooth easy check-in.. Nice bar and restaurant on site We ordered papajohns delivery because of our late arrival it came quick and was brought to our room... Breakfast was Really good! Nice quiet hotel Rooms are a little dated but good size and comfy . 4.6 / 5.0 would stay again
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Oct 10, 2023
Dear Ronald, Thank you for sharing your experience with us here following your recent stay at Crowne Plaza Gatwick Airport , we are delighted to read that you had an enjoyable stay. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 Excellent

Colette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Oct 10, 2023
Dear Colette, Thank you for your feedback! Have a great day!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for the airport
Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Oct 10, 2023
Dear Marilyn, Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. We are delighted to note the location was to your liking and we hope you have enjoyed your stay with us.

2/10 Terrible

Laith

Stayed 5 nights in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Oct 5, 2023
Dear Laith, Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I have informed our Management Team about your feedback. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice smelling room
Nice, decent sized room which smelt really nice as we entered it.
Stayed 1 night in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Oct 3, 2023
Dear Jonathan, Thank you for sharing your comments from your stay at Crowne Plaza London Gatwick. I will be sure to share with the team. I do hope you return in the near future. Kindest regards,

10/10 Excellent

sanantha

Stayed 1 night in Oct 2023
Response from Anna Zientera, Guest Relations Executive on Oct 3, 2023
Dear Sanantha, Thank you for sharing your comments from your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay. I will be sure to share with the team. I do hope you return in the near future. Kindest regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Oct 3, 2023
Dear David, Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I hope you will give us a chance by staying with us again. Kind Regards

4/10 Poor

Dawn

Stayed 1 night in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Dawn, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I’ve ever had. Wonderful view of the garden on the 10th floor was stunning.
Stayed 1 night in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Sep 26, 2023
Dear Lauren, Thank you so much for choosing to stay at Crowne Plaza London Gatwick and taking your time to share your feedback with us. We are pleased to hear that you would recommend us to other people and I'm pleased to also see that you enjoyed all our facilities. Thank you for choosing us for your stay and we look forward to welcoming you back very soon.

10/10 Excellent

Alun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly and professional staff. Always attentive and good service and amenities at the hotel. Only criticism would be breakfast buffet was not very hot but service and choice more than made up for that.
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Alun, Thank you for taking the time to give us your feedback. Your feedback makes all the difference and means a lot to us. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Fabien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Fabien, Thank you for taking the time to give us your feedback. Your feedback makes all the difference and means a lot to us. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,

6/10 Okay

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off night before flying
It was ok, i upgraded the room to a better size bed and comfort as i thought it would suit wife better to which it did. For me unfortunately our room was next to the corridor door and people coming and going all hours with luggage banging into the door, slamming the corridor door, purpose or not it was enough to keep me awake. Room clean and tidy, food was ok but staff overwhelmed due to a football function the same day. If this was advertised i would have booked elsewhere. Overall it was ok, i booked here as i stayed in Harrowgate IGH plazza and it was a good stay.... perhaps i was expecting too much of the same service and quality.... i'd put this hotel on a list as option if i went to Gatwick again but i would definitely look at options first
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at our hotel. We greatly value input from our guests as it helps us continuously improve our services and address areas where we may fall short of expectations. We are pleased to hear that you had some positive experiences during your stay and please accept my sincere apology for all the inconvenience caused. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Paul

Its handy for what i want when getting too Gatwick. Lovely staff and good comfort just what you need. For your holiday
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Paul, It was wonderful to have you staying with us. Thank you so much for taking the time to write about us and sharing such positive feedback. We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay. We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport Kind Regards

8/10 Good

Thordis

Stayed 1 night in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Nov 13, 2023
Dear Thordis, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Peter, Thank you for sharing your experience. I am thrilled to see that you enjoyed your stay. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 Excellent

Dave

Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Dave, Thank you for the great feedback! We do hope to welcome you back soon

8/10 Good

Stefán Már

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Stefan, Thank you for your feedback in regards to your recent stay with us. We do hope to welcome you back to the hotel in the near future

6/10 Okay

James

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Room and room service staff weee very good. The lounge was awful. Very worn out. Not my normal expectations of Crowne Plaza.
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear James, Thank you for your constructive feedback, we appreciate it. I do apologize for the inconveniences and experience you had. I'm sure you will be happy to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. We hope to welcome you back again soon

8/10 Good

Tanya

Liked: Cleanliness, staff & service, room comfort
Culture
Looking for the last hotel to sleep before our flight home to Canada. All the staff very so accommodating, proactive, friendly and welcoming. Kudos to the management team for maintaining such great culture
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Tanya, Thank you for the great feedback! We do hope to welcome you back to Crowne Plaza London-Gatwick Hotel in the near future

10/10 Excellent

Geir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2023
Response from Anna Zientera, Guest Relations Executive on Sep 26, 2023
Dear Geir, Thank you for taking the time to give us your feedback. Your feedback makes all the difference and means a lot to us. Thank you for choosing us for your stay and we look forward to welcoming you back very soon

6/10 Okay

Scott, Salt Lake City

Business traveler
Disliked: Property conditions & facilities
Crowne Plaza was OK, not great. Not a good deal for the price. The Arora Gatwick was much better and a much better deal.
Stayed 2 nights in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Scott, Thank you for sharing your feedback about your recent stay at our hotel. We greatly value input from our guests as it helps us continuously improve our services and address areas where we may fall short of expectations. I do hope we will get the chance to serve you again and make your stay memorable!

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anna Zientera- Guest Relations Executive on Sep 20, 2023
Dear Ivan, Thank you for taking the time to give us your feedback. Your feedback makes all the difference and means a lot to us. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,