Ratings based on 238 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from s
Good hotel close to GatwickPosted Aug 20, 2014
Choice in restaurant was a bit limited. Overall very good stay
for Everyoneby A verified traveler from windsor
Needed a hotel with swimming pool close to horleyPosted Jul 14, 2014
Had a lovely weekend bbq in horley back to hotel for drinks staff great will book in again in the future when flying from gatwick
for Everyoneby A verified traveler
quiet airport hotelPosted Jul 7, 2014
Pros: really easy to find, parking good, didn't use pool but it looked lovely
Cons: having the other lifts (closer to the room) working would have been good
efficient check in, great surprise to receive an upgrade to club class room fab, bed so comfy I wanted to bring it home, the room was a long way from reception tho.
for Everyoneby A verified traveler
convenient to bus linePosted Jun 28, 2014
charged 10 pounds per person each day for internet- this was 40 pounds total which was too much staff helped us figure out how to get to brighton which was very helpful
by Lady Cruiser from Lancashire
Not close enough to Gatwick unless you use a car.Posted Jun 25, 2014
Pros: Luxury Towels and comfortable clean beds.
Cons: Customer Service
Location: Too far away from Gatwick Airport and it was very close to an industrial Estate with only McDonalds close by.
We went to the information centre at Gatwick and was advised to use a Hotel Shuttle Bus only to be told the shuttle bus does not go to Crown Plaza to use a Local Bus. We were put off in the middle of no where and asked a local directions.We arrived at the hotel and started the hotel check in which went smoothly until the Receptionist informed me we were room only.I knew I had booked B&B but it wasn't showing up on the screen.I was told it would cost me £34 for two breakfast. I insisted I had pre paid for B&B and was told if I produce a document which proved I had booked B&B. After a long and tiring day we proceeded to the snack bar to order food before it closed and I had to backtrack all e-mails concerning the booking.I did find an e-mail which had all information of the booking which included the breakfast.Once again I proceeded to the reception to show the e-mail to the desk , who brought up my info and saw right away we had paid for breakfast. This is the kind of stress you don't need at the end of a wonderful holiday.Wont be staying there again ...more staff training should be given for Customer Service.
for Everyoneby June from Canada
Gatwick is a long way when a taxi is requiredPosted Jun 21, 2014
Pros: Overall a good hotel. The service we received from the hotel staff was outstanding, particularly the housekeeping staff.
Cons: The lack of a shuttle service to Gatwick is a real loss. The luggage cart does not fit in all elevators or through the hallway doors to the rooms.
Location: Location is quite a distance from Gatwick and not convenient for an overnight stay and fly out next day.
The Crowne Plaza Gatwick has been our hotel of choice when flying out of Gatwick. However, this time it was a little less convenient as there is no longer a shuttle and you must get a taxi. This proved a somewhat expensive proposition as we had a rentat car to return. All up 2 trips to/from Gatwick cost us 32 British pounds. The room was a little worn but no issues with the facilities or the staff. We received outstanding service when required.
for Business Travelersby A verified traveler
Nice hotelPosted Jun 18, 2014
Pros: Good locfation to shopping.
Older hotel that was refurbished nicely. Good central location.Close to international airport.
for Everyoneby L.A from ABINGDON
a room with a viewPosted May 27, 2014
Pros: restaurant and bar area good
Cons: location of coach park,cost of car park
Location: close to toby carvery, only 20mls to brighton
we were disappointed to look out of our window at the roofs of coaches parked out side our room (803).dont be fooled only one floor up.thought we were booked into victoria bus station.buffet breakfast very good.car park expensive £10p.n
Recommendedby Anthony Foster from Sydney Australia.
Crown Plaza, GatwickPosted May 12, 2014 on Hotels.com
This is an excellent Hotel and we had a most enjoyable stay.The only problem was the lack of water pressure inthe shower, just a dribble!The best feature was the beautiful Breakfast buffet. Tony and Helen Foster
for Business Travelersby Ali from Croydon
Car parkPosted May 7, 2014 on Hotels.com
I never seeing any hotel charging for parking cars