Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Canada

Not Ideal Location

Posted Aug 23, 2014
Pros: the pool
Cons: see paragraph above. update hotel, provide free shuttle to/from airport, free wifi, increase kids TV hours, lower restaurant prices
Location: there weren't any!
The website made it sound as though this hotel was very near to the Gatwick airport but it really wasn't. It was a good ten minute drive with no free shuttle to/from the airport. It was isolated; not close to any amenities, stores, or restaurants. Wifi was not free which we found shocking for a supposed 5 star hotel. We have stayed at B&B that had it included! The rooms were clean but again the decor was not that of a 5 star hotel. Need to have kids TV available in the evening! The pool was lovely. The restaurant was nice but expensive. There were no little extras nor did anyone go out of their way to make our stay feel luxurious, something we figured we would experience staying at a 5 star. We found our whole experience to be just ok and overall disappointing considering the price we paid was considerably higher than 5 star hotels and other Crowne Plaza hotels we have stayed at in the past.
4 out of 5
for Everyone
by A verified traveler from s

Good hotel close to Gatwick

Posted Aug 20, 2014
Choice in restaurant was a bit limited. Overall very good stay
5 out of 5
for Everyone
by A verified traveler from windsor

Needed a hotel with swimming pool close to horley

Posted Jul 14, 2014
Had a lovely weekend bbq in horley back to hotel for drinks staff great will book in again in the future when flying from gatwick
4 out of 5
for Everyone
by A verified traveler

quiet airport hotel

Posted Jul 7, 2014
Pros: really easy to find, parking good, didn't use pool but it looked lovely
Cons: having the other lifts (closer to the room) working would have been good
Location: can't
efficient check in, great surprise to receive an upgrade to club class room fab, bed so comfy I wanted to bring it home, the room was a long way from reception tho.
4 out of 5
for Everyone
by A verified traveler

convenient to bus line

Posted Jun 28, 2014
charged 10 pounds per person each day for internet- this was 40 pounds total which was too much staff helped us figure out how to get to brighton which was very helpful
3 out of 5
by Lady Cruiser from Lancashire

Not close enough to Gatwick unless you use a car.

Posted Jun 25, 2014
Pros: Luxury Towels and comfortable clean beds.
Cons: Customer Service
Location: Too far away from Gatwick Airport and it was very close to an industrial Estate with only McDonalds close by.
We went to the information centre at Gatwick and was advised to use a Hotel Shuttle Bus only to be told the shuttle bus does not go to Crown Plaza to use a Local Bus. We were put off in the middle of no where and asked a local directions.We arrived at the hotel and started the hotel check in which went smoothly until the Receptionist informed me we were room only.I knew I had booked B&B but it wasn't showing up on the screen.I was told it would cost me £34 for two breakfast. I insisted I had pre paid for B&B and was told if I produce a document which proved I had booked B&B. After a long and tiring day we proceeded to the snack bar to order food before it closed and I had to backtrack all e-mails concerning the booking.I did find an e-mail which had all information of the booking which included the breakfast.Once again I proceeded to the reception to show the e-mail to the desk , who brought up my info and saw right away we had paid for breakfast. This is the kind of stress you don't need at the end of a wonderful holiday.Wont be staying there again ...more staff training should be given for Customer Service.
3 out of 5
for Everyone
by June from Canada

Gatwick is a long way when a taxi is required

Posted Jun 21, 2014
Pros: Overall a good hotel. The service we received from the hotel staff was outstanding, particularly the housekeeping staff.
Cons: The lack of a shuttle service to Gatwick is a real loss. The luggage cart does not fit in all elevators or through the hallway doors to the rooms.
Location: Location is quite a distance from Gatwick and not convenient for an overnight stay and fly out next day.
The Crowne Plaza Gatwick has been our hotel of choice when flying out of Gatwick. However, this time it was a little less convenient as there is no longer a shuttle and you must get a taxi. This proved a somewhat expensive proposition as we had a rentat car to return. All up 2 trips to/from Gatwick cost us 32 British pounds. The room was a little worn but no issues with the facilities or the staff. We received outstanding service when required.
4 out of 5
for Business Travelers
by A verified traveler

Nice hotel

Posted Jun 18, 2014
Pros: Good locfation to shopping.
Older hotel that was refurbished nicely. Good central location.Close to international airport.
3 out of 5
for Everyone
by L.A from ABINGDON

a room with a view

Posted May 27, 2014
Pros: restaurant and bar area good
Cons: location of coach park,cost of car park
Location: close to toby carvery, only 20mls to brighton
we were disappointed to look out of our window at the roofs of coaches parked out side our room (803).dont be fooled only one floor up.thought we were booked into victoria bus station.buffet breakfast very good.car park expensive £10p.n
5 out of 5
by Anthony Foster from Sydney Australia.

Crown Plaza, Gatwick

Posted May 12, 2014 on Hotels.com
This is an excellent Hotel and we had a most enjoyable stay.The only problem was the lack of water pressure inthe shower, just a dribble!The best feature was the beautiful Breakfast buffet. Tony and Helen Foster