Ratings based on 786 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
72% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom isle of wight

A cross between Bates Motel & The Shining

Posted Nov 14, 2014
Shocking, raw meat in pie at dinner and breakfAst was the worst breakfast I have ever had
1 out of 5
by A verified travelerfrom burton on trent

Poor conditioned hotel

Posted Nov 14, 2014
The hotel was dirty carpets etc not clean badly marked..net curtains mouldy with damp..bathroom was disgusting mould etc no beside lamp ...overall not a pleasant stay ive stayed in better bed & breakfasts ..its a shame because it could be a very good hotel...
2 out of 5
by A verified traveler

Very basic hotel - good for short stay

Posted Nov 5, 2014
Appearances can be deceptive - looks great but... could do with good clean & basic things sorted (missing tiles in bathroom, dust where not expecting dust).Would adadvise not to use public loos (one mens cubicle door warped and wouldn't shut; other very dusty). Great entertainment at meal - how do you describe cranberry sauce to someone who hasn't heard of it - offered us tomato ketchup as close match to go with turkey. But buffet was great and I love aldi style gateaux. But hotel is cheap, includes parking, and does its job for airport travel (& gets you into swing of non English speakers) - all we needed was somewhere dry, warm & place to sleep and store car - that's what we got.
3 out of 5
for Everyone
by A verified traveler

Airport Stopover

Posted Nov 3, 2014
Pros: Basic but with pool
Location: Near Gatwick, close to links for London
Great for overnight stopover, used spa pool which was a bonus
3 out of 5
by A verified travelerfrom north yorkshire

Room smelt of damp

Posted Oct 7, 2014
Hotel is very tired. Room stank of damp. Carpets were grubby throughout the hotel.
2 out of 5
by A verified traveler

Awful decor

Posted Sep 29, 2014
Pros: 24hr reception
Cons: Decor
Location: Not too far from Gatwick
The hotel is very tired and is in urgent need of an overhaul in its decor in all aspects The room was very clean especially the bed linen. If it hadn't been I would have gone home.
2 out of 5
by A verified traveler

Don't book please

Posted Sep 26, 2014
Room service was terrible, never hovered in my all stay, every time asked for room cleaning, asked toiletries or other necessary things, i had bought breakfast coupons and did not had 3 times breakfast and when i was checking out they its not policy to return or any money as restaurant is separate from us but i bought it from reception, breakfast was same all days only 4/5 items.
1 out of 5
by A verified travelerfrom England


Posted Sep 20, 2014
Pros: nothing
Cons: everything
Location: hardly worth my time.. The place is awful. Just dont stay there.
Most awful experience that i would not like to wish on anyone. The hotel was booked on Expedia. I worked on the day and did not get to the hotel till after 21:00 When I arrived, tired after a long journey, I was told by the reception staff that they had overbooked and that they did not have a room for me. Prior to that, I had been driving round and round in the car park for almost 45 minutes trying to find a place to park. It was like a zoo. There was no place to park. The park area was dirt and unmade so all the cars were dusty. In the end I stuck my car in the bush, dragged my cases to the reception, only to be told i would have to go to another hotel, some 5 or 6 miles away. Had I known this i would have stayed as home. Before leaving I went to the bar to get something to eat. The staff said the cook had gone home. It was not even 10 oclock, but yet nothing to eat. The bar area was packed with people. It was like a siege. I would never want to stay at that hotel even if i was offered a free night stay.
2 out of 5
by A verified travelerfrom stratford ontario

Old and tired

Posted Sep 7, 2014
Pros: location
Cons: everything
Location: nice area with nice pubs
I have stayed at this hotel before because of its location but it just keeps getting older with no money or time being spent on it.
5 out of 5
for Everyone
by A verified travelerfrom Sussex

Last minute booking.

Posted Sep 1, 2014
Pros: atmosphere
Cons: Sunday breakfast could stay until midday
Location: no experiance
All went far better than expected. even a single room had a double bed and everything you could need.