Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom gloucester

Great handy hotel for Gatwick or even London..

Posted Feb 2, 2015
Fantastic rooms with sofa bed and double, great bathrooms..
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing

Posted Feb 2, 2015
Pros: Staff always very pleasant and hotel clean.
Cons: Check amenities work correctly and advise visitors they may be put in disabled accommodation.
Location: Excellent location, near airport and central for our family visits.
Checked in to find we had been put in a disabled room. Heating had to be reset by reception requiring a visit to reception. Shortly after we found loo did not flush. Had to request assistance again from reception. Receptionist came and loo did flush albeit weakly. Next morning initially did not flush but had to pump button a few times before it decided to flush, again half heartedly!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cumbria

Nice hotel in good location

Posted Jan 27, 2015
Pros: Its cleanliness and relaxed atmosphere
Cons: The breakfast was pretty poor.
Location: Very close links to Gatwick, Brighton, Crawley and the M25.
The best Holiday Inn i have stayed at to date. Very clean and friendly and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Excellent hotel in a very good location

Posted Jan 26, 2015
Pros: Everything - the location, the room, the staff, the breakfast; everything!
Cons: Have own GYM for guest use only. Create more space where guest can take early morning walk/jog. Roads leading to the hotel aren't pedestrian friendly
Location: The location is great. Crawley leisure park was about 10 minutes drive away from the hotel and provides fantastic dining experience, cinemas, etc.
We were welcome with cheerful, helpful and understanding hotel staff. The hotel itself is very neat and we think, they pay very good attention to hygiene and all round cleanliness. The room that was initially allocated to us was not too great but as soon as we notified the front desk staff, he was just too pleased to change the room to a more comfortable and easily accessible room. The hotel can serve well for long term holiday, weekend breaks or just simply for a short time of relaxation with spouse, family, friends. Internet access and parking facility are surcharged but with good interpersonal relationship, it can be negotiated for less than full price! The breakfast was fantastic & sumptuous! Great experience in all.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Madrid, España

Muy nuevo

Posted Jan 22, 2015
Cuesta un poco encontrarlo, y mas por la noche, ya que esta bastante alejado de todo, pero el hotel en su esta completamente nuevo, las habitaciones son nuevas y muy cómodas
4 out of 5
Recommended
for Families
by A verified travelerfrom La Farlède, France

Less than 10 minutes to Gatwick airport.

Posted Jan 15, 2015
Pros: Very well priced, good room service, choice of meals.
Cons: Booking for a taxi to Gatwick online before arriving at the hotel.
Location: We didn't do anything around because we arrived at 6 pm and were leaving at 7 am.
A good option for those who don't want to travel by train, taxi or bus on the day of departure, this hotel offers good price especially because it is located very near Gatwick airport. Very quiet, very clean, it is hard to find something to complain about.
4 out of 5
Recommended
for Families
by A verified travelerfrom Warwick

Nice hotel

Posted Jan 6, 2015
Pros: Decent hotel.
Cons: N/A
Location: Location was a bit out of nowhere but it was only for a night so it was okay for us.
It was a regular Holiday Inn and our stay was pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

So close to being excellent

Posted Jan 4, 2015
Cons: Cost of Parking.
I would of given the hotel 100% if it was not for the case that the first room I had was not cleaned (Tip money on table and ucky bedsheets) and the parking is £10 a night. The hotel is in the middle of nowhere and I have been at hotels at Gatwick Airport where it is £10 a night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Aachen

Super Hotel, aber außerhalb von London

Posted Jan 2, 2015
Location: Gatwick, in der Nähe kann man nicht viel machen, aber London ist nur ca. 1h Zugfahrt entfernt. Die nächste Bushaltestelle ca. 500m vom Hotel.
Wir haben das Hotel im Click&Mix von Expedia gebucht und waren erstaunt, dass es so günstig war. Das Hotel liegt außerhalb von London (ca. 1h Zugfahrt) ist aber super eingerichtet und das Personal ist immer freundlich. Die 4 Sterne sind auf jeden Fall gerechtfertigt. Unser Zimmer war groß, das Bett bequem und das Bad war geräumig und sauber. Da kann man nicht meckern.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Nice hotel near Gatwick airport

Posted Jan 2, 2015
This hotel was 15 min cab ride from the airport and a 5 min can ride to the train station. Very well kept and updated decor. Restaurant was convenient but overpriced and staff was really slow. The breakfast was buffet, self serve, very fresh and amazing! We were disappointed, the website says indoor pool, however the pool is actually at the health club next door and was closed the day we were there. There was also an additional charge per person to use the pool. I think the desk staff said 6£ per adult and 2.5£ per child.