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Reviews of Novotel Leeds Centre

4 out of 5
Novotel Leeds Centre
4 Whitehall, Whitehall Quay, Leeds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 50 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, in the centre of town with easy access to the railway station. Friendly staff who were very welcoming.
Stayed 1 night in Apr 2024
Response from Novotel Leeds Centre on Apr 9, 2024
Dear Martin, Thank you for your positive review and kind words!We are delighted that you enjoyed your stay and we look forward to welcoming you back soon. Joanne JoyceGuest Services Manager

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was so positively surprised by this property. The breakfast buffet was opulent, the restaurant and bar looked newly renovated. We booked the least expensive room with a queen bed, and it was stylish, recently updated, had a seating area with a pullout sofa, a desk and ample built-in storage, as well as a lovely bathroom. We stayed for three nights, and there was always a team member at the front desk ready to assist with anything. Highly recommend this place!
Stayed 4 nights in Mar 2024
Response from Novotel Leeds Centre on Apr 2, 2024
Dear Eva, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our breakfast buffet, stylish rooms, and the excellent service provided by our team members. Your recommendation means a lot to us, and we are thrilled that you had such a pleasant stay with us. Thank you again, and we hope to welcome you back again, another timeWarm regards, Joanne JoyceGuest Services Manager

2/10 Terrible

PERLY MAY, WALTHAMSTOW

Stayed 2 nights in Mar 2024

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Moshin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station. Just a few minutes walk to the centre of town. Everything was good, if this is in your budget then you can’t go wrong.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, plenty parking under hotel, clean modern rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a seminar. It was walking distance to most of the things we needed. Took a nice bath in the tub and I really liked the soap they had.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hospitality
Stayed 1 night in Feb 2024
Response from Novotel Leeds Centre on Mar 5, 2024
Dear Tyler, Thank you for your kind words regarding the hospitality you experienced during your stay at Novotel Leeds Centre. We greatly appreciate your positive feedback and hope to see you again soonBest regards,Joanne JoyceGuest Services Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy stay
Stayed 1 night in Feb 2024
Response from Novotel Leeds Centre on Feb 12, 2024
Dear Jonathan, Thank you for your positive review of your recent stay at Novotel Leeds Centre. It was a pleasure to have you as our guest. We appreciate your feedback and look forward to welcoming you back in the near future. Best regards, Joanne JoyceGuest Services Manager.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another good stay, one of my go to hotels when staying in Leeds. Reception staff very friendly, my room had a few minor issues.... Hair dryer but not plugs near any of the mirror so not much use. Also when went for breakfast had to wait a while to be seated as the lady on was no where to be seen eventually a cleaner told me to speak reception who found the relevant person
Stayed 1 night in Feb 2024
Response from Novotel Leeds Centre on Feb 12, 2024
Dear David, Thank you for your recent stay at Novotel Leeds Centre. We appreciate your loyalty and your kind words about our friendly reception staff. Please accept our apologies for any inconvenience you experienced with your room with the lack of plugs near the mirror for the hair dryer. Your feedback is valuable to us, and we will take it into account as we continue to improve our facilities. We are also sorry for the delay in being seated for breakfast. We have noted your comments and will address this with our team to ensure a smoother experience for all guests. Thank you for bringing these matters to our attention, and we hope to welcome you back to our hotel in the future. Sincerely,Joanne JoyceGuest Services Manager

8/10 Good

Graham Malcolm

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to work space made this excellent choice
Stayed 3 nights in Jan 2024
Response from Novotel Leeds Centre on Jan 30, 2024
Thank you, Graham, for your positive review!We hope to see you again soon!Kind regards,Joanne JoyceGuest Services Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service
Comfy bed, good shower
Stayed 1 night in Jan 2024
Response from Novotel Leeds Centre on Jan 28, 2024
Thank you for your positive feedback about the comfortable bed and good shower at Novotel Leeds Centre, Katherine! We appreciate your kind words and are delighted to hear that you had a pleasant stay with us. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Kind regards,Joanne JoyceGuest Services Manager

4/10 Poor

Fai

Business traveler
Disliked: Cleanliness
Hotel is fine if you need to be in the business district of Leeds. It’s a 5-10 min walk from the shopping district. Room was decent size and had all the typical amenities and space you need. However, I had an issue with my check in which I was not pleased about: Had 2 separate bookings for 2 back to back nights and specifically updated my comments on the 2nd booking to ensure my stay was joined up. I also asked this at check in and confirmed all ok. After going into the room and starting to relax and unpack I get a call from reception to say I can’t stay in my room for the second night and will need to be moved to a different room. It was only when I expressed my disappointment and had attempted to flag my concerns twice prior to be given the room keys that they managed to find me another room (in the meantime I was sat in my room waiting to see if I could unpack or be ready to move !) Another issue I had was the shower gel provided (Rituals) was watered down. A great example of the consistency is when you add water to a shampoo bottle to get the last bit of it out! I was extremely disappointed with this . Staff weren’t the most friendliest, possibly can be described as transactional and it felt like my room issue was more of a burden than an issue that needed resolving!
Stayed 1 night in Jan 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, in a great location
Nice hotel with friendly staff. The room was big and spacious. It was very clean and the bed was super comfy. I would happily stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great stay. Lovely hotel. Will stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a city break
Stayed 1 night in Jan 2024

6/10 Okay

Huw

Traveled with group
Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Tanya

Stayed 1 night in Dec 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

karl

Stayed 4 nights in Dec 2023

10/10 Excellent

Obioha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were quite courteous and friendly
Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive family room.
Had a executive room, which was good, nice little touches and very comfortable. A little hot overnight, maybe. Room was ready for arrival at 12pm. Parking was £15 for 24hrs…..the car park is extremely tight for a large car. We got a free drink at the bar with this room type - anything except cocktails. Breakfast was really good for us. Plea Ty of choice and good quality sausage and bacon. Could have done with a few more child friendly options (coco pops or rice crispies perhaps).
Stayed 1 night in Dec 2023

4/10 Poor

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We booked with Novotel Leeds last week for 2 nights for our anniversary and my wife’s birthday, we have stayed there before and really enjoyed it unfortunately we made a mistake and arrived a day late on our second night [completely our fault] Emily on reception was lovely and suggested if we went to reception the following morning the manager may be able to transfer our money from the first night to the following evening , she did say we might be asked to put an additional payment towards it When we got to our room it was clear they didn’t think we would be coming at all as the room was nothing like the quality of the room we had booked when we had visited previously, it was at best average when we had payed for a superior room When I went to reception the next morning I was told there was no chance of transferring our payment to the following evening and if we wanted the same room that night it was at a charge of £260 Although we totally except it was our mistake with the booking we felt the room was not the room we had booked judging it on previous visits and staying in many different Novotels Although the hotel clearly had availability they were in no way prepared to help and we felt Novotel made no effort to in our unfortunate situation
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you.
Stayed for one night due to a works Christmas meal. Room was warm and cosy. Everything I wanted, to be fair. Easy check in and check out. Breakfast was good.
Stayed 1 night in Dec 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized room, with decent shower and comfy bed. Great location too.
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay!
Great stay, great location slightly out the centre of Leeds making the outside not so noisy even on a Saturday night. Only issue I had was a whirring sound in our room all night, not sure if it was some sort of boiler or fan outside... But I'm a lught sleeper so that's probably why it bothered me (didn't bother my husband!) The bed could have been a bit comfier but I managed to sleep on it. Amazing shower and very clean. Breakfast was the BEST. Even the fruit and pastries were fresh so can't go wrong there!
Stayed 1 night in Nov 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room clean friendly staff parking available Really good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a recently refurbished room on the 4th floor. Room was clean and tidy, all amenities works flawlessly. Breakfast was delightful, something for everyone. Car parking was limited and somewhat tight but great value and secure.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would happily return
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

8/10 Good

Gordon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic in Leeds Centre terrible and the new Blue bus lanes not on the sat nav to get to the hotel and may get fined. Hotel was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, very clean, everything working. Quiet and relaxing. Really impressed.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Team Novotel Leeds
The hotel was very nice and clean with bars and restaurants. We found the staff to be very polite, friendly and vry helpful. Great Job Team Novotel Hotel In Leeds
Stayed 1 night in Nov 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel For City Centre Stays
Great hotel with very helpful staff. The room was immaculate and had great facilities. Onsite parking very convenient and no issue finding a space. Would definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel. The staff are very friendly and service was great. Thank you
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Linzi

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly wonderful. Rooms had no heat, kinda chilly in October. Breakfast was just ok.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 7 nights in Oct 2023

10/10 Excellent

wesley

Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Traveled with partner
Staff friendly, room clean and everything there what you need if not just had to ask. Food excellent
Stayed 1 night in Oct 2023

4/10 Poor

Ana

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Adulcinia O R

Stayed 2 nights in Oct 2023