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Reviews of The Queens Hotel

4 out of 5
The Queens Hotel
City Square, Leeds, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 818 out of 1191 reviews" "
Rating 8 - Good. 258 out of 1191 reviews" "
Rating 6 - Okay. 61 out of 1191 reviews" "
Rating 4 - Poor. 33 out of 1191 reviews" "
Rating 2 - Terrible. 21 out of 1191 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent break. Thoroughly enjoyed all aspects
Stayed 4 nights in Apr 2024

10/10 Excellent

Catherine, Ongar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first return visit to the Queens after a poor experience last year, when I decided to stay elsewhere when in the city. Happy to report that previous standards of cleanliness appear to have been regained and the condition of the rooms now reflects the warm welcome always given by the great reception team. What a relief.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Lovely hotel
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 15, 2024
Thank you for the perfect rating Rob! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 15, 2024
Wow! A perfect 10! Thank you Hayley! Please come and see us again soon!

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Close to rail station, but hard to find. A pre-assigned room is inconsiderate. Good bar. Classy hotel. Abandoned meal in dining room because of music. Room was not made up one day.
Stayed 5 nights in Apr 2024
Response from Director of Operations on Apr 14, 2024
Thank you for the good score and your feedback David. As you were with us for several days we pre-assigned a room to better prepare for you, however as you arrived before check-int time we changed it so that you did not have to wait. We look forward to welcoming you back again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 14, 2024
Thank you for the perfect score Rebecca! We can't wait to welcome you back again soon!

10/10 Excellent

Martin, Nepean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic heritage hotel from the 1930’s right beside the train station. Very nice sized rooms, updated bathrooms, quality bed and bedding. We would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 11, 2024
Wow! A perfect rating! Thank you Martin! Please come and see us again soon!

10/10 Excellent

Paddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and great staff, all professional but friendly. The amazing Beth on reception was a star - nothing too much trouble
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 9, 2024
Thank you for the amazing feedback Paddy, particularly your comments about Beth and the rest of the team. We all look forward to welcoming you back to The Queens!

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food, lovely staff and comfy beds!
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 1, 2024
Thank you for the perfect rating and great feedback Sarah! Please come and see us again soon!

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night, couldn’t fault it
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 1, 2024
Thank you for the perfect rating Lucy! We can't wait to welcome you back to The Queens!

4/10 Poor

Sinetta, Derby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 1, 2024
Thank you for taking the time to rate your experience. We are sorry that you don't seem to have enjoyed your time with us. We hope that you highlighted any issues while you were with us so that we could resolve them.

8/10 Good

Jayne

Business traveler
Liked: Amenities
The bathrooms I’m was very dusty in top of toilet. Not been cleaned in days. Same as near sink. Toilet roll holder placed in a very odd place if you are small. Clean bedding and nice meal but restaurant staff not that attentive.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 29, 2024
Thank you for your review and feedback Jayne. It's disappointing to read that you found dust in the room and that you found the restaurant staff not to be attentive. WE will pass your comments on to eh respective departments for further follow up. We hope to welcome you back again soon.

10/10 Excellent

Jon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man on the check in desk could not have been happier or more helpful! Great customer service, beautiful rooms, so convenient for bars/restaurants/shopping/Leeds Arena. Wouldn’t hesitate to recommend and hope to return!
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 27, 2024
Thank you for the great rating and feedback Jon! We can't wait to welcome you back to The Queens!

6/10 Okay

David, London

Traveled with family and small children
Liked: Cleanliness
Very convenient location right next to the train station and as others have mentioned, the lobby, bar and restaurant area are very nicely presented. However, the layout of our "family" room was very odd - two huge beds right next to each other seems an odd configuration? Aside from the fact that the room wasn't big enough to accommodate two beds of this size, I don't particularly want my kids sleeping right on top of me! Another minor irritation was that housekeeping repeatedly left only two towels for us. But, more disappointing was the bar service. With small kids, we tend to book hotels on the basis of them having decent bars/restaurants as we obviously can't venture out once the kids are asleep. We stayed three nights and on two of those nights, quite a few options on the drinks menu (no draught beer and several wines) were not available. On one occasion when we ordered cocktails, the bar staff seemed unsure of how to make them (and the resulting drinks were not very good). So very much a case of style over substance. One other minor point: I don't think it would be asking too much to have some nuts (or something similar) available at the bar. It's a bit unreasonable to expect people to order from the dinner menu if they just want a little snack to go with their drinks. We did order some appetisers from the menu on our first night and they were nothing to write home about, so we weren't terribly keen on doing the same on subsequent nights.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 27, 2024
Thank you for your review and feedback David. We are sorry to hear that you faced some issues with your stay. Pictures of all our rooms are displayed on our website so that guests can view them before booking. We have connecting rooms available in the hotel which you may prefer for the future. We will pass on your feedback about the bar and food to Grand Pacific We hope to welcome you back again.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at The Queens Hotel were friendly and we received great service. The hotel is in the centre of Leeds close to shops, restaurants and museums all of which were within walking distance. Our king bed was very comfortable and although you are in the heart of a city, we did not notice lots of outside noise. Being near Leeds Station means you can get out to York, the Yorkshire Dales and further afield easily.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 27, 2024
What a wonderful and comprehensive review Jonathan, thank you! We are thrilled to bits that you enjoyed your time with us and can't wait to welcome you back again soon!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfast and walked straight in via the train station so ideal after a couple of train stops to get direct to our room. Lovely sized room with all mod cons
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 27, 2024
Thank you for the great rating and feedback Russell! We can't wait to welcome you back to The Queens!

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 27, 2024
Thank you for the perfect rating Darren! Please come and see us again soon!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel next to train station. Very comfortable room and bed . Stylish bar & restaurant area. Super friendly staff. Will definitely stay again !
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 20, 2024
Thank you for the great rating and feedback Andrea! We can't wait to welcome you back to The Queens!

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 20, 2024
Wow! A Perfect score Lorna! Thank you! We can't wait to welcome you back again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 21, 2024
Thank you for the perfect rating Brian! Please come and see us again soon!

2/10 Terrible

Claire

Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 4, 2024
We are sorry to see that you did not enjoy your stay with us. We hope that you raised any concerns while you were with us and that we were able to resolve them. We hope to welcome you back again soon.

10/10 Excellent

Victoria, Gainsborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, smells gorgeous when you enter through the front entrance and rooms high standard. Male receptionist was extremely welcoming.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 12, 2024
Thank you for the perfect rating and feedback Victoria! Please come and see us again soon!

10/10 Excellent

Robyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, middle of city center. Not easy parking.
Stayed 5 nights in Feb 2024
Response from Director of Operations on Mar 12, 2024
Thank you for the perfect rating Robyn! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend, rooms clean and super helpful staff.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 6, 2024
Thank you for the perfect rating and great feedback Jackie! Please come and see us again soon!

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Excellent as always . Great , friendly staff , good rooms and restaurants and bar
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 28, 2024
Thank you for the perfect rating and feedback John! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely art deco hotel grandeur. Excellent staff.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 24, 2024
Thank you for the perfect rating Helen! We can't wait to welcome you back to The Queens again soon!

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 23, 2024
Thank you for the good rating Neil! Please come and see us again soon!

10/10 Excellent

Mel, Barnsley

Traveled with partner
Beautiful
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 23, 2024
Thank you for the perfect rating Mel! Please come and see us again soon!

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the foyer and the friendly staff. I also liked how quiet it was in and around our room. I didn't like having only one mirror in the room which was in the bathroom.
Stayed 3 nights in Feb 2024
Response from Dean sygrove on Feb 16, 2024
Wow KathleenA 5 from 5 is great!We do have things to work on and we will.Kind RegardsDean

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast , staff very helpfull
Stayed 1 night in Feb 2024
Response from Dean sygrove on Feb 16, 2024
HI GrahamA 5/5 is fantastic!Lets do it all again soon!Kind RegardsDean

10/10 Excellent

amanda

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
All very good except parking and Access Very difficult to access by car. Lots of long term roadworks and difficult to navigate one way systems, bus lanes and restricted access roads. Had to park in a lay-by and walk to drop cases off and same to collect them. Shame.
Stayed 1 night in Feb 2024
Response from Dean sygrove on Feb 16, 2024
Hi AmandaGreat score despite the issues with the arrival experience.We have worked hard with Leeds City Council to reduce the impact on our valued guests.Kind RegardsDean

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Dean sygrove on Feb 16, 2024
HI CatherineWhat a score!We cannot thankyou enough!Kind RegardsDean

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dean sygrove on Feb 16, 2024
Hi Sal Great review!The team will be chuffed!Kind RegardsDean

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dean sygrove on Feb 16, 2024
HI JoeThat's a great score but we will do better.Kind RegardsDean

4/10 Poor

Jonathan

Traveled with partner
Disliked: Cleanliness
Unfortunately we paid extra for a room at the front of the hotel , the room looked grubby and the shower was blocked and flooded the bathroom, we reported this too reception and was too we’d have new towels and the shower would be fixed. But nothing happened so next morning no shower no towels , not much to ask for a £130 a night room.
Stayed 1 night in Feb 2024
Response from Dean sygrove on Feb 16, 2024
Hi JonathanI know our team have looked into the issue.The resolution is on its way!Kind RegardsDean

8/10 Good

Sue

Liked: Property conditions & facilities
Lovely helpful hotel
Stayed 1 night in Feb 2024
Response from Dean sygrove on Feb 16, 2024
Hi SueGreat review and great score!We have things to work on and we will.Kind RegardsDean

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star all round , will be back
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 4, 2024
Thank you for the perfect rating and feedback Pauline! We can't wait to welcome you back to The Queens again soon!

8/10 Good

Mathew March

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful grand art deco hotel in the heart of Leeds
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 31, 2024
Thank you for the good rating Matthew! Please come and see us again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 30, 2024
Wow! A perfect rating John! We can't wait to welcome you back again soon!

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has had a great refurb and the family room we stayed in was great. All staff at the property were lovely and friendly, but the bar and restaurant just seemed a little unorganised and seemed unaware of items on the bar menu.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 30, 2024
Thank you for the good rating and feedback Victoria. We are thrilled you loved the hotel and can't wait to welcome you back again soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 30, 2024
Wow! A perfect rating Adam! We can't wait to welcome you back again soon!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely after the recent refurbishment
Response from Director of Operations on Jan 30, 2024
Thank you for the perfect rating and feedback Matthew. We are thrilled you loved the hotel and can't wait to welcome you back again soon!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great cocktails. Nice rooms
Response from Director of Operations on Jan 24, 2024
Thank you for the perfect rating Nigel! It's great that you got to spend time in Grand Pacific. Please come and see us again soon!

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuinely great hotel!
Second time staying here and is fast becoming one of my favourite hotels to stay in, not just in Leeds but in the UK. Efficient and friendly service, modern comfortable and clean rooms, just a really really good place to stay.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 21, 2024
Thank you for your wonderful review Andrew! We are thrilled to bits that we have become one of your favourite hotels and can't wait to see you again soon!

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 21, 2024
Thank you for the perfect rating Nicholas! We can't wait to welcome you back again soon!

8/10 Good

Luke

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 21, 2024
Thank you for the good rating Luke. Please come and see us again soon!

10/10 Excellent

szilvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Director of Operations on Feb 4, 2024
Thank you for the perfect rating Szilvia! We can't wait to welcome you back to The Queens again soon!

8/10 Good

Mary Lou

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel
The hotel itself was very nice. We had a bad experience at the restaurant where our food took well over an hour and a half to receive at lunchtime. The manager was nice and didn’t charge us for our main courses, but it was still frustrating.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 10, 2024
Thank you for the good rating and feedback Mary Lou, we will share it with Grand Pacific. We look forward to welcoming you back to The Queens again soon!

10/10 Excellent

Kirsty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost like home
Overnight stay for business, so comfortable and had such a good nights sleep!
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 10, 2024
Wow Kirsty! What wonderful feedback, thank you so much! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 8, 2024
Thank you for the perfect rating! Please come and see us again soon!