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Reviews of Super 8 by Wyndham Portland ME

2 out of 5
Super 8 by Wyndham Portland ME
208 Larrabee Rd, Westbrook, ME

Reviews

6.2
Rating 10 - Excellent. 174 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 183 out of 1000 reviews" "
Rating 2 - Terrible. 179 out of 1000 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Allison

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Mitch on Apr 22, 2024
Thank you so much for our Review. It is nice to see these come through, especially after only being her 2 weeks and getting a lot of changes done. It is nice to see the reviews turn around also. We look forward to seeing you again. Thank you Sincerely, Mikel Davis General Manager Super 8 Westbrook

2/10 Terrible

Debbie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a non smoking room. Had to sign a waiver to say we would not smoke in the room, which was ironic as the room reeked of cigarette smoke. I had to go out and buy room deodorizing spray. The hallway also reeked of cigarette smoke.
Stayed 1 night in Apr 2024
Response from Mitch on Apr 16, 2024
I am sorry for the inconvenience you experienced while you stayed with us. As the new Operations Manager I will address my staff and can only hope you would give us another chance. We are going through some changes for the better and hope you get the chance to visit and see them next time.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mitch on Apr 11, 2024
Good morning, I would like to tell you how it made my day to come in and see an excellent review from you. I am the new Operations manager here at Super 8 and in just my first week, this makes me know that my staff is doing everything they should to make our guest happy. Thank you. We look forward to seeing you again. Sincerely, Operations Manager Super 8

4/10 Poor

Pamela, Jupiter

Disliked: Property conditions & facilities
It was noisy, people knocking on my door in the middle of the night, outside doors not secured, carpet in the hallways are a trip hazard, rubber on stairs is coming apart in places creating a trip hazard, there is mold around the tub, and the tub could use a grab bar (even a suction cup type bar would suffice).
Stayed 4 nights in Apr 2024
Response from Mitch on Apr 16, 2024
I apologize for the trouble you had while staying with us. As I am the new Operations manager, I will address these issues with my staff and hope you would give us another chance.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check-in with helpful and cheerful check-in staff. Lots of parking even tho' No Vacancy. Vending machines available. Room windows open (a necessity for me these days).
Stayed 1 night in Apr 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 7, 2024
Thank you so much for sharing your experience with us. We appreciate it. Safe Travels

2/10 Terrible

Geoff

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is infested with bed bugs. The hallways and common areas smelled of smoke which we believe is due to the habits of the staff. The smoke smell travelled into our room on several occasions. The sounds of the rooms above and in the hallways could be clearly heard from inside our room.
Stayed 3 nights in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations. on Mar 27, 2024
Thank you for sharing your recent experience with us. There are no bed bugs in this building, the property has been clear by an outside pest control contractor. I apologize that your experience did not meet your expectation.

6/10 Okay

James, Berlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there merely hours because of an early flight the next morn. For that purpose, it worked. However,there is a drop ceiling in the bathroom which creeped out my significant other. And, one of those panels showed evidence of an H2O stain. There were chips taken out of the toilet lid, the dresser and the desk. The bed sagged significantly on the right side. The person at the front desk checking me in was talking to her co-worker nearly the entire time, like I was not there.She told me it was a no smoking facility. Either that is not enforced or it was a smoking property for years and the smell remains, but it smelle A LOT of marinuana and tobacco.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 24, 2024
Thank you so much for your feedback. We really appreciate it. We are sorry that your experience did not meet your expectations. Safe Travels.

4/10 Poor

Albert

Disliked: Staff & service, property conditions & facilities
There is no microwave or mini fridge in the room and even after prepaying need a credit card for them to do a $100 dollar hold until after housekeeping has checked the room
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 18, 2024
Thank you so much for your feedback. Credit cards are required for check as with most hotels and motels. I am sorry if there was confusion on that. Thak you again. Safe Travels.

10/10 Excellent

Jashandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 15, 2024
Thank you so much for your high marks about your recent experience with us. We really appreciate it. Safe Travels

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 3, 2024
I am sorry that you are feeling this way about your experience. We would love to learn more. Safe Travels

2/10 Terrible

Julianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went in the room it was smelly and there was something on it that the cleaner could not get off. I would not recommend them at all. When I tried to cancel after being there for 10mins the front desk girl Emma said it wouldnt be a problem but then she called her manager said I couldnt cancel. Very unsatisfied.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 12, 2024
Thank you for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. I have shared your comments with the property leadership for review. Safe Travels.

10/10 Excellent

Kern

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was ok
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 26, 2024
Thank you so much for taking the time to rate your recent experience with. We would always love to learn more about your experience. Thank you again, and safe travels.

8/10 Good

Melissa

Traveled with pets, Traveled with family
Our first room had a very unsafe door, easily accessible with a card to the latch as someone broke the door jam but front desk quickly got us into another room
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 26, 2024
Thank you so much for sharing your recent experience with us. I am so sorry about your experience with the door. I have shared your comments with property Maintenance. Safe Travels

10/10 Excellent

Ranieri, Ayer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 14, 2024
Thank you so much for rating your recent experience with us. We really appreciate you. Safe Travels.

10/10 Excellent

owen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby with good people. Rooms very clean and quite
Stayed 1 night in Dec 2023
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
We are glad to hear that you enjoyed your experience with us. Please visit again soon. Safe Travels

10/10 Excellent

Henock

Stayed 4 nights in Dec 2023
Response from Jason R. Gerard - Regional Director of Operations. on Feb 1, 2024
Thank you for taking the time to review your experience. Please visit again soon.

10/10 Excellent

Henock

Stayed 4 nights in Dec 2023
Response from CJ Patel on Dec 25, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

CRAIG

Stayed 1 night in Dec 2023
Response from CJ Patel on Dec 22, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jason R. Gerard - Regional Director of Operations on Feb 5, 2024
Thank you so much for choosing to stay with us. We appreciate your taking the time to rate your experience. Safe Travels.

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from CJ Patel on Dec 18, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not a negative person. Usually look on the bright side of things … but oh boy. I think this hotel also houses permanent occupants, or so it seemed when walking to the room. The floor was dirty and smelly. We purchased a sachet kind of thing and sprinkled it in our room. The box springs were filthy … god only knows what those stains were.
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
Thank you so much for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. Safe Travels

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff the surprise of no fridge or microwave in some rooms.
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
Thank you for sharing your recent experience with us. We appreciate you. Visit again soon. Safe Travels.

8/10 Good

Janet

Stayed 1 night in Nov 2023
Response from CJ Patel on Dec 22, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CJ Patel on Dec 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jenry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from CJ Patel on Dec 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jar Jane

Traveled with family and small children, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Along the highway
Stayed 2 nights in Nov 2023
Response from CJ Patel on Dec 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Edwin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
At least the rooms were pretty clean but of course no cleaning service. TV never worked. Pool completely out of commission and been so for months. hall carpeting very dirty. bathroom door was splintered and broken (Rm 143) Walls paper thin and people talking, arguing late into night. Whiff of marijuana as walked down the hall. Must have been at least 3 dogs on the floor & they all barked. It seems the property has been taken over as low income long term housing or homeless shelter. Won’t be back!!!!
Stayed 3 nights in Nov 2023
Response from CJ Patel on Nov 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Ester, Warwick

Disliked: Property conditions & facilities
Rugs durtie, smell like cigarrettes all the place even non smoking room
Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The manager who was manning the desk when I checked in. I found him professional, engaging and very helpful. Thanks!
Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 19, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 Terrible

Kristi, Saco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
S
Stayed 2 nights in Nov 2023
Response from CJ Patel on Nov 16, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 Terrible

YUNIOR

Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 12, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 Okay

Mary Catherine

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I probably wouldn’t complain, but I paid a little over 600$ And had to clean my own room. I also felt like i was a nuisance to ask for towels. I didn’t like bothering the staff which is not their fault but I feel like they could be a little more friendlier.
Stayed 7 nights in Oct 2023
Response from CJ Patel on Nov 12, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

8/10 Good

leland

Traveled with partner
Disliked: Property conditions & facilities
Nothing much to speak of for a Wyndham property, poor breakfast items with terrible coffee. The only thing I felt was good was the clean bathroom and the comfortable bed
Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 12, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 Okay

Dolores

Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 12, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 Okay

Kathy

Traveled with family
Liked: Amenities
Bathroom wasn’t clean, not enough outlets for plugs, no tv remote, no plug gif the coffee machine, pool and spa were empty
Stayed 4 nights in Oct 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not bad for the price but…
Sink is clogged and the condition of the room is generally run down. The halls smell strongly of dope.
Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

10/10 Excellent

Tianyuan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 5, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being at this property we felt cozy, And well accommodated, Staff was wonderful ready to assist in any way necessary, and the price was Fantastic! Very affordable.
Stayed 2 nights in Nov 2023
Response from CJ Patel on Nov 5, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Verified traveler

Yikes
Gross room. Rude service. Not helpful. Bed bugs. Mold.
Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

8/10 Good

Vladimir, Brooklyn

Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Susan

Traveled with family
Disliked: Property conditions & facilities
Dark and smelled like carpet shampoo for cleaning dog poo
Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 Okay

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities
Skip it
The beds were good but the desk was really worn. The bathroom sink was very low for some reason. Strong cleaning smell in room. Also the batteries in our door card key lock needed replacing so we were locked out and got delayed leaving. Lou’s telling in the hallway at 12:45am.
Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 Terrible

Julie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk is very disturbed. Would not feel safe at this hotel. Plenty of other options.
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 Terrible

Leslie H.

Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 5, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

4/10 Poor

Royce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from CJ Patel on Oct 30, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CJ Patel on Oct 25, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed 15 Rooms. The staff ensured they were available/
Response from CJ Patel on Oct 25, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Ryan

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from CJ Patel on Oct 23, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

8/10 Good

Ruth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, easy parking, quiet
Stayed 1 night in Oct 2023
Response from CJ Patel on Oct 23, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.