Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 24, 2015
Pros: The hotel is clean and easy to find.
Location: There are plenty of stores and restaurants around the hotel. It is also close to the train station which makes going into NYC easy.
I was there for a college visit and this hotel was a great location. Plenty of shopping and restaurants around the hotel and ten minutes to the college. It is also only 30 minutes from JFK airport.
2 out of 5
by A verified travelerfrom Los Angeles

Convenient location but watch out for bugs

Posted Apr 20, 2015
The first night there was an earwig on my pillow. Hotel staff did not apologize and after requesting multiple times, finally changed me to another room. Would not recommend this hotel due to bug beds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Decent hotel but paper thin walls and ceilings. Could hear family with kids running around and playing all night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean room - minor issues with doors/elevators

Posted Apr 6, 2015
Cons: Doors in the rooms and the elevators.
Location: Close to the Coliseum which is where we were headed - Mall/Dave and Busters within walking distance of the hotel.
The staff was very friendly, and the hotel itself was very clean. Lobby is very comfortable and so were the beds. However, there were a few minor things that could be fixed. The door to our room wouldn't close behind us and the dead bolt seemed broken. We had to fix it each time we left. The bathroom door was also kind of a mess - stuck and could barely close. Had to really push it to get out. The elevators felt like they were going to break down at any minute - take the stairs instead. Otherwise everything was great here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom parkland, fl

Close to the NYCB Theater, shopping and restaurant

Posted Mar 29, 2015
Pros: Everything
Cons: Make the breakfast a little more affordable
Location: Malls, restaurants and theater
Very pleasant staff and hotel close to everything you need. Stayed here to attend concert at NYCB Theater.
Comment from Hotel Management
Mar 31, 2015 by Sade Bettis , Hotel Management
Thank you Vince for the five star review. We strive to provide you with a clean and friendly place to stay while you are away from home and I am pleased that we provided that to you. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Service...Excellent Breakfast

Posted Mar 20, 2015
Staff was very knowledgable and responded to every request in a timely fashion. Room was clean but I wish the beds were a little softer but that's just my own personal preference. Breakfast buffet was excellent for the price. Hotel staff even helped me out with a late checkout. I would definitely stay there again.
Comment from Hotel Management
Mar 24, 2015 by Sade Bettis , Hotel Management
Thanks Vegas Daddy for taking the time to share your feedback. The team is thrilled that you enjoyed your stay with us. We can't wait to see you in a future stay! You Can Count On Us!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Pool is small and cold. Toilet in the room is too low.
Comment from Hotel Management
Mar 24, 2015 by Sade Bettis , Hotel Management
We strive to provide every guest with a memorable experience, and I personally apologize that we fell short in delivering that to you. We hope if you are ever in the Westbury, NY area in the future you choose to stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best staff I've seen

Posted Mar 9, 2015
Best staff I've seen in a while highly respectable
Comment from Hotel Management
Mar 19, 2015 by Sade Bettis , Hotel Management
Thanks for the great review. We are thrilled that you enjoyed you stay and the service we provided to you. I look forward to seeing you in a future stay. You Can Count On Us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Troy NY

Posted Mar 6, 2015
The hotel was clean. The staff was very friendly. I would definitely return
Comment from Hotel Management
Mar 19, 2015 by Sade Bettis , Hotel Management
Thank You for the Great review! We look forward to seeing you in a future stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Posted Mar 2, 2015
Pros: convenience to shopping and restaurants
Cons: Breakfast ~at least continental !
Location: SO MUCH SHOPPING AND MANY RESTAURANTS
I called to see if they provided any kind of breakfast and was told no. However, when we went to go workout, breakfast was being broken down at 11am on Saturday so I'm not sure why I was told no!
Comment from Hotel Management
Mar 12, 2015 by Sade Bettis , Hotel Management
Thank you Lisa for taking the time to share your feedback. We strive to exceed your expectations and I'm thrilled that you enjoyed your stay with us. I personally apologize for the experience with the confusion about breakfast. I hope that you choose to stay with us again if you are ever in the Westbury NY area.