Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dortmund

5 Sterne in die Jahre gekommen!

Posted Mar 23, 2015
Pros: Lage und Bauweise
Cons: Ja, selbst strenger beurteilen und kontrollieren, denn 5 Sterne verpflichten und "gut" ist zu wenig.
Tolles Haus bzw. großzügige Suiten mit allem Komfort, schöne Lage, sehr hilfsbereites Personal, hervorragendes Essen, klasse Golfplatz vor der Tür. Leider erscheint vieles (Handtücher, Matratzen, Servietten, ...) nach einigen Jahren recht abgenutzt. Auch das Personal ist nicht ganz top und kann viele kleinere Fehler nur durch Freundlichkeit ausgleichen. Schade eigentlich! Trotzdem werden wir wohl wiederkommen.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Perfect SA getaway

Posted Mar 12, 2015
We had the most wonderful stay in Pezula this week. The staff are incredible and really went out of their way to make us and our baby girl feel very welcome. She was treated so well that it really made our trip - the F&B team even prepared amazing food for her that accommodated her weaning needs. We really appreciate all the staff being so friendly to her. The rooms are brilliant, very spacious and have a very luxurious feel without being over the top. There were also baby bath amenities including a duck laid out when we arrived. A wonderful touch was the inclusion of a bottle steriliser which makes life so much easier. The private beach is definitely worth a visit - organise a picnic with the front desk for a special trip. The fact that we left and made an unscheduled return one day later speaks volumes about how we felt about our stay.
5 out of 5
Recommended
for Couples
by Johannesfrom Lisse

Mooi hotel

Posted Feb 9, 2015 on Hotels.com
De juniorkamers zijn zeer ruim met vele faciliteiten. Bad en ruime inloopdouche, toilet en bidet, open haard enz. Vooral de kamers op de 1ste verdieping hebben een mooi uitzicht op de golfbaan.
Comment from Hotel Management
Feb 13, 2015 by Victor Chalfoun, Hotel Management
Dear Johannes van Lisse Thank you for review following your recent stay with. I am delighted to hear that you enjoyed your accommodation and the sweeping views of the Pezula Championship Golf Course. We do hope that we will have the opportunity to welcome you back soon. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Robertson, Südafrika

Sehr schöne Anlage mit wunderbarem Ausblick

Posted Feb 7, 2015
Pros: Die Schönheit der Hotelanlage und der wunderbare Ausblick, sowie die erholsame Atmosphäre.
Wir haben unseren Aufenthalt sehr genossen. Die Zimmer waren sehr geräumig, mit offenem Kamin und Feuerholz für kühle Abende, die Einrichtung stylisch. Das Personal war aussergwöhnlich freundlich und zuvorkommend. Es gab nichts zu bemängeln. Wir kommen gerne wieder.
Comment from Hotel Management
Mar 6, 2015 by Victor, Hotel Management
Dear Helmut It was a pleasure having you with us and we thank you for choosing Conrad Pezula. I am proud to hear that you enjoyed your accommodation and received friendly service. Thank you for taking the time to share your experience with us and the whole team looks forward to welcoming you back soon. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Families
by Nerifrom Johannesburg

wow!

Posted Feb 3, 2015 on Hotels.com
The hotel is beautiful and the service is outstanding. The food is also fantastic.
Comment from Hotel Management
Feb 16, 2015 by Victor Chalfoun, Hotel Management
Dear Neri Thank you for taking the time to share your feedback with us. I am proud to hear that you received outstanding service and enjoyed your dining experience. We look forward to welcoming you back soon. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Surrey, UK

Great Hotel

Posted Feb 3, 2015
Pros: Rooms, view and service (hotel)
Cons: Main Restaurant
Location: Good
Fantastic hotel with great views. Service levels where at times overbearing. Only complaint was the main restaurant. Food was jumped up, prices high, service was appalling
Comment from Hotel Management
Mar 6, 2015 by Victor, Hotel Management
Dear Hugh I thank you for your review following your stay at Conrad Pezula. It concerns me that there were some service issues and that you did not enjoy your dining experience for which we extend our sincere apologies. Please rest assured that you concerns will be used to continuously improve, reach our best performance and offer you, our valued guest, and extraordinary experience. Kind regards Victor Chalfoun General Manager
4 out of 5
Recommended
for Couples
by Corneliusfrom London

Not worth full price

Posted Jan 21, 2015 on Hotels.com
Overall it was good. Service lacking though. Poor english from staff at the beach, and cleaning staff. The concierge staff are the best, friendly and knowledgeable. Every question I had to reception or room service, had to be checked with management. I got the idea most staff were either new or there is a lack of training. The food was poor, especially for the price. They never cooked our red meat medium/medium rare. It was always well done. If you want to good value food try Zinzi 20 minutes drive away for 1/3 of the price. I would recommend this hotel if you get a deal on the room rate. For what I paid - £145 per night it was good value. Full price ~ £300, not so much.
Comment from Hotel Management
Feb 16, 2015 by Victor Chalfoun, Hotel Management
Dear Cornelius Thank you for your review following your recent stay at Conrad Pezula. Though there were some positive aspects of your experience, it is disappointing to know that there were service issues and that you did not have a pleasurable dining experience. Please rest assured that corrective action will take place and your valuable feedback will be used to continuously improve and further train our team. We do hope that we will have the opportunity to welcome you back and restore your confidence it us. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Couples
by Karl Ifrom Bryne Norway

Heaven on the Garden Route

Posted Dec 1, 2014 on Hotels.com
Fantastic place with great comfort & service, first class restaurant and excellent views. An outstanding golf course comes like an experience desert.
Comment from Hotel Management
Feb 16, 2015 by Victor Chalfoun, Hotel Management
Dear Karl I Thank you for taking the time to post your comments about your recent stay with us. We appreciate your valued feedback. We are delighted to hear that enjoyed your overall experience and it was indeed a pleasure having you with us. We trust that you will visit us again and the team will be glad to welcome you back. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 13, 2014 on Hotels.com
Comment from Hotel Management
Feb 16, 2015 by Victor Chalfoun, Hotel Management
Thank you for your Hotels.com rating. We do hope that we will have the opportunity to welcome you back soon. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Getaway With Friends
by roberrfrom Schweiz

Spitzenhoterl

Posted Oct 29, 2014 on Hotels.com
Spitzenhotel ohne wenn und aber. Die Anfahrt könnte noch besser beschildert sein.
Comment from Hotel Management
Feb 20, 2015 by Victor Chalfoun, Hotel Management
Dear Roberr Thank you for your review following your stay at Conrad Pezula. It was indeed a pleasure having you with us. I have noted your comment about the signposting. It is only through valuable guest feedback that we continuously improve. We do hope we will have the opportunity to welcome you back for another great stay with us. Kind regards Victor Chalfoun General Manager