Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dortmund

5 Sterne in die Jahre gekommen!

Posted Mar 23, 2015
Pros: Lage und Bauweise
Cons: Ja, selbst strenger beurteilen und kontrollieren, denn 5 Sterne verpflichten und "gut" ist zu wenig.
Tolles Haus bzw. großzügige Suiten mit allem Komfort, schöne Lage, sehr hilfsbereites Personal, hervorragendes Essen, klasse Golfplatz vor der Tür. Leider erscheint vieles (Handtücher, Matratzen, Servietten, ...) nach einigen Jahren recht abgenutzt. Auch das Personal ist nicht ganz top und kann viele kleinere Fehler nur durch Freundlichkeit ausgleichen. Schade eigentlich! Trotzdem werden wir wohl wiederkommen.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Perfect SA getaway

Posted Mar 12, 2015
We had the most wonderful stay in Pezula this week. The staff are incredible and really went out of their way to make us and our baby girl feel very welcome. She was treated so well that it really made our trip - the F&B team even prepared amazing food for her that accommodated her weaning needs. We really appreciate all the staff being so friendly to her. The rooms are brilliant, very spacious and have a very luxurious feel without being over the top. There were also baby bath amenities including a duck laid out when we arrived. A wonderful touch was the inclusion of a bottle steriliser which makes life so much easier. The private beach is definitely worth a visit - organise a picnic with the front desk for a special trip. The fact that we left and made an unscheduled return one day later speaks volumes about how we felt about our stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Robertson, Südafrika

Sehr schöne Anlage mit wunderbarem Ausblick

Posted Feb 7, 2015
Pros: Die Schönheit der Hotelanlage und der wunderbare Ausblick, sowie die erholsame Atmosphäre.
Wir haben unseren Aufenthalt sehr genossen. Die Zimmer waren sehr geräumig, mit offenem Kamin und Feuerholz für kühle Abende, die Einrichtung stylisch. Das Personal war aussergwöhnlich freundlich und zuvorkommend. Es gab nichts zu bemängeln. Wir kommen gerne wieder.
Comment from Hotel Management
Mar 6, 2015 by Victor, Hotel Management
Dear Helmut It was a pleasure having you with us and we thank you for choosing Conrad Pezula. I am proud to hear that you enjoyed your accommodation and received friendly service. Thank you for taking the time to share your experience with us and the whole team looks forward to welcoming you back soon. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Surrey, UK

Great Hotel

Posted Feb 3, 2015
Pros: Rooms, view and service (hotel)
Cons: Main Restaurant
Location: Good
Fantastic hotel with great views. Service levels where at times overbearing. Only complaint was the main restaurant. Food was jumped up, prices high, service was appalling
Comment from Hotel Management
Mar 6, 2015 by Victor, Hotel Management
Dear Hugh I thank you for your review following your stay at Conrad Pezula. It concerns me that there were some service issues and that you did not enjoy your dining experience for which we extend our sincere apologies. Please rest assured that you concerns will be used to continuously improve, reach our best performance and offer you, our valued guest, and extraordinary experience. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Couples
by Karl Ifrom Bryne Norway

Heaven on the Garden Route

Posted Dec 1, 2014 on Hotels.com
Fantastic place with great comfort & service, first class restaurant and excellent views. An outstanding golf course comes like an experience desert.
Comment from Hotel Management
Feb 16, 2015 by Victor Chalfoun, Hotel Management
Dear Karl I Thank you for taking the time to post your comments about your recent stay with us. We appreciate your valued feedback. We are delighted to hear that enjoyed your overall experience and it was indeed a pleasure having you with us. We trust that you will visit us again and the team will be glad to welcome you back. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Sep 22, 2014
Brilliant hotel and a complete spoil Can't wait to go back
Comment from Hotel Management
Mar 6, 2015 by Victor, Hotel Management
Dear Guest Thank you for your review and for choosing to stay at Conrad Pezula. I am delighted to hear that you enjoyed your stay at our beautiful resort. We look forward to welcoming you back for another brilliant stay. Kind regards Victor Chalfoun General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Stay in a beautiful setting

Posted May 7, 2014
Pros: Amazing views and Friendly staff.
Cons: Breakfast service
Location: Hotel very helpful with things to do nearby, close to Noetzie Beach which is amazing.
Hotel and staff were amazing, rooms were great. Breakfast service could do with some improvement.
5 out of 5
Recommended
for Families
by Lars Christian Aadlandfrom Kungsbacka

Great service and a lot to offer

Posted Feb 24, 2014 on Hotels.com
Our family of 2 adults & 2 kids age 1 & 4 stayed at the Pezula for 5 nights. Travelling with kids, we were initially disappointed that the pantry didn't have a micro oven nor cooking possibilities. Our 1 year old could wander out on the patio and down into the dirt since there was no fence on the 1st floor. However, we asked to switch to a suite on the 2nd floor, and the next day the hotel arranged so that we could move. Excellent! From here on our initial disappointment was turned to great enjoyment of Pezula and what it had to offer. Free shuttle to the excellent and deserted Noetzie beach with lunch (and a tour of the castle as an added bonus), spa, heated pool (although not very child friendly), child care services, fire place, large & beautiful suites, beautiful location overlooking Knysna and the golf course, and the excellent and friendly service offered by all employees. We had dinner at the Café Z 4 nights after our 1 year old fell asleep). We enjoyed the organic food, ambiance and beautiful interior of the restaurant. We found that the service in the restaurant could vary a lot. At all times the waiters were friendly, but some days they would be attentive and e.g. pour wine & water, and others not at all. I'm not sure what the aspirations are considering they also have the more luxurious Zachary "next door", but service should be consistent to ensure no disappointments for returning customers. All in all, this did not spoil the wonderful time we had at the Pezula.
4 out of 5
Recommended
for Families
by Billyfrom Glasgow

Fantastic rooms but service a little lacking

Posted Feb 12, 2014 on Hotels.com
What a great spot but spoiled only by some slow service in hotel catering.
Comment from Hotel Management
Apr 26, 2014 by Gert, Hotel Management
Dear Billy, Please accept our apology for the delayed service. We are analyzing the delivery sequence and am confident that it will improve remarkably in t he coming weeks. Best Regards Gert Venter General Manager
5 out of 5
Recommended
for Couples
by Isabellefrom Maroc

Le paradis

Posted Feb 11, 2014 on Hotels.com
Un peu difficile à trouver mais dès qu'il apparait, c'est magnifique. Il faut y séjourner plusieurs jours pour profiter de tout.
Comment from Hotel Management
Apr 26, 2014 by Gert, Hotel Management
Merci pour la revue. Nous sommes reconnaissants que vous avez apprécié votre séjour et nous nous réjouissons de vous revoir. Cordialement Gert Venter directeur général