Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
93% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Lovely retreat, highly recommended

Posted Jan 13, 2015
Pros: Babysitting service arranged at short notice so we could spend an evening together away from the room.
Arrived when the kitchen was shut, however the manager personally made us a sandwich. He was very hospitable and nothing was too much trouble. The staff were all friendly and welcoming and it was a lovely, comfortable place to stay.
Comment from Hotel Management
May 28, 2015 by Clive, Hotel Management
Thank you so much for taking the time to tell us about you recent stay with us at Knysna Hollow. It's always a pleasure for us to hear that our guests have enjoyed their time with us and hope to see you again soon! With warm regards from Clive and the Knysna Hollow Team.
5 out of 5
Recommended
for Couples
by A verified traveler

Nysna party

Posted Jan 7, 2015 
Great time
Comment from Hotel Management
May 28, 2015 by Clive, Hotel Management
Thank you very much for taking the time to tell us about you recent stay with us at Knysna Hollow - we are all thrilled to hear that you had an enjoyable stay and hope to welcome you back at some time in the future. With warm regards from Clive and the Knysna Hollow Team.
1 out of 5
by A verified travelerfrom Botswana

Terrible experience - Avoid!

Posted Jan 5, 2015
Pros: Nothing
Cons: Room standards, cleanliness and service
I booked this hotel for 2 nights for my family and I from 1st Jan 2015 and arrived expecting at the very least a clean room. Unfortunately the room we were allocated was very dirty (smelly, dusty, cobwebs, bits of food on the furniture and the bathroom had not been cleaned as it had dead cockroaches in it). We therefore complained and were moved to another room which also had not been cleaned which we then accomodated by leaving the hotel for the afternoon so that they could clean the room! When we returned we again found dead insects in the bathroom. The same smell was in the second room and we were told that it would disappear when the fan was operated as the thatched roof created the very damp smell. This did not happen and as a result we did not sleep all night which meant we were exhausted and angry the following day, so much so that we did not even have breakfast as we were concerned about the hygene at the hotel. We therefore checked out and were charged for 1 nights stay which we were foreced to pay by the hotel but we strongly believe this should be refunded to us (1,600 SA Rands) from either the hotel or Expedia. In fact, we are very surprised that a company such as Expedia can be recommending this hotel on their website. Unsurprisingly I would not be recommending this hotel to anyone I know and urge anyone considering this hotel to look for other options.
Comment from Hotel Management
May 28, 2015 by Clive, Hotel Management
Thank you for telling us about your less-than-satisfactory stay with us at Knysna Hollow and it sounds as is we definitely did not get things right! Firstly, my sincere apologies for your sub-standard experience, definitely not the norm for us and we are all very sorry that your stay did not meet expectations. Once again, sincere apologies and all the best from Clive and the Knysna Hollow Team.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockholm

Nice hotel but not so close to the center.

Posted Jan 2, 2015
Pros: Green areas. Comfortable beds. Pool areas.
Cons: AC in the rooms. Fix the bad smell in room 41. Get one hand water tap.
Knysna Hollow is a quiet and well kept hotel, good for families. Nice pool areas and robust breakfast. The rooms are lacking AC. Our room had an unpleasant smell but not the other four rooms we had. The birds can be disturbing in the morning. It is a 30 minute walk to the Waterfront.
Comment from Hotel Management
May 28, 2015 by Clive, Hotel Management
Thank you very much for taking the time to tell us about you recent stay with us at Knysna Hollow - we are all thrilled to hear that you had an enjoyable stay and hope to welcome you back at some time in the future. With warm regards from Clive and the Knysna Hollow Team.
4 out of 5
Recommended
for Families
by luciofrom como

posto consigliato Buon rapporto

Posted Jan 1, 2015 
Ottimo soggiorno per quel poco che sfruttiamo la struttura
4 out of 5
Recommended
for Couples
by Michaelfrom Australia

Pleasant surrounds

Posted Dec 26, 2014 
Complex, surrounds and staff were great. Only negative was room had a musty smell. Also need a car as a little way out of town.
Comment from Hotel Management
May 28, 2015 by Clive, Hotel Management
Thank you for your positive review and we hope you enjoyed your time in Knysna. With warm regards from Clive and the Knysna Hollow Team.
2 out of 5
Recommended
for Families
by A verified traveler

disappointing

Posted Dec 25, 2014 
below average
3 out of 5
Recommended
for Everyone
by A verified traveler

Mooie cottages gelegen rondom het zwembad

Posted May 15, 2014
Deze accomodatie bestaat uit mooie, ruime cottages gelegen rondom het zwembad. Van alle gemakken voorzien.
4 out of 5
Recommended
for Everyone
by Henriekefrom Oisterwijk

Heerlijk hotel!

Posted May 12, 2014
Pros: Het hotel ligt op een mooi terrein, dat netjes is onderhouden en aangelegd. Levensgroot schaakbord aan de rand van het parkeerterrein.
Location: Het hotel ligt met de auto slechts een paar minuutjes rijden van het centrum van Knysna en het waterfront.
We verbleven met onze twee kinderen van 9 en 11 en een bevriend gezin in met riet bedekte cottages aan de rand van het zwembad. Mooie, ruime cottages die netjes waren onderhouden en ook schoon. Het water in het zwembad was wel koud, maar wellicht omdat het al najaar begon te worden (mei) was dat de reden. Het ontbijt is prima en uitgebreid; je kunt een lekker gebakken eitje, scrambled eggs of omelet bestellen dat voor je neus op de bakplaat wordt klaargemaakt. We hebben ook 's avonds een keer in het restaurant gegeten; lekker en niet duur. Het personeel had zelfs op een ochtend onze huurauto's gewassen!
4 out of 5
Recommended
for Everyone
by andrewfrom london

Nice hotel, quiet surroundings not far from town

Posted May 10, 2014
Lovely hotel & staff. Room was a little cold as the weather had started to turn but eventually warmed up. Breakfast was lovely. Restaurant has a good selection to choose from.