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Reviews of Oubaai Hotel Golf & Spa

4 out of 5
Oubaai Hotel Golf & Spa
406 Herolds Bay Road, Herolds Bay, Western Cape

Reviews

8.2

Very Good

Rating 10 - Excellent. 90 out of 223 reviews" "
Rating 8 - Good. 78 out of 223 reviews" "
Rating 6 - Okay. 37 out of 223 reviews" "
Rating 4 - Poor. 13 out of 223 reviews" "
Rating 2 - Terrible. 5 out of 223 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marc

Liked: Cleanliness, staff & service, room comfort
Great room - but overall poor hotel complex
The room was spacious and well decorated. Unfortunately the room overlooked a security gate and the staff were loud with thier banter and radios which was a bit of a distraction from the serene environment. The overall hotel estate is worn and tired, looks like it has not been maintained in years. We were there for one night and wanted to go to the bar/restaurant with the view of the ocean. We were told it was full and therefore had to eat in a “pub” type restaurant next to a security gate.
Stayed 1 night in Dec 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury suite
Very comfortable. Everything was on point.
Stayed 1 night in Jul 2022

8/10 Good

Danai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean & spacious. Breakfast buffet could use a little bit of more choices though. Overall, it’s a nice place for a weekend gateaway.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ncedisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay overall. We also really enjoyed hiking. The course is amazing. There were some building next to the lake that are a bit delipidated.
Stayed 3 nights in Jun 2022

10/10 Excellent

nonhlanhla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, beautiful scenery and great staff.
Stayed 2 nights in Apr 2022

10/10 Excellent

Renay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel set on a golf estate. Huge room, amazing spa and lovely mountain views.
Stayed 5 nights in Mar 2022

8/10 Good

Sandra, Centurion

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hiking trails great
Stayed 3 nights in Mar 2022

10/10 Excellent

Dirkie

Stayed 3 nights in Feb 2022

6/10 Okay

Ian

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not uo to standard
This hotel is moving backwards. Could be due to Covid-19. The curtains and furniture are dirty.
Stayed 2 nights in Feb 2022

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Staff shortages evident…
Stayed 3 nights in Feb 2022

10/10 Excellent

Louise

Stayed 1 night in Feb 2022

10/10 Excellent

Bongiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful and pleasant. I would do it again 100 million times. The staff were friendly and the ambiance exceptional
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well situated and the amenities provides for a pleasant stay
Stayed 2 nights in Jan 2022

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one word. Excellent
Stayed 1 night in Oct 2021

6/10 Okay

JM

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful setting no guest service
Service was shocking. The fridgeand TV in the room was not in working order. Reception didnt answer the phone and I had to call from my cell phone. THe manager was off duty. Eventually the DM came and we ensited on a new room. She was kind enough and moved us. The setting is beautiful but the guest service was unacceptable.
Stayed 3 nights in Sep 2021

8/10 Good

Andre

Stayed 2 nights in Oct 2021

8/10 Good

Abbas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Danie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Kendal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Nthabiseng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and cleanliness experience
My experience was amazing. The place is comfortable and clean.
Stayed 1 night in Jul 2021

8/10 Good

Chantal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com is slow ...
My booking wasn't showing on their system when I got there, and even upon check-out the next morning it didn't show. I had to pay AGAIN. Now I need to run around for my refund ...
Stayed 1 night in Jun 2021

6/10 Okay

Loanda

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Ibrahima

Stayed 1 night in Dec 2020
Response from Oubaai Res on Dec 29, 2020
Dear Ibrahima. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

8/10 Good

Tsholofelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Oubaai Res on Dec 24, 2020
Dear Tsholofelo Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

6/10 Okay

Siraaj

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
An overall pleasant experience, where you are made to feel special however, the cleanliness in the room was appalling. the toilet was dirty as well as the floors and the mugs and utensils at the in-room coffee station was used and left like that.
Stayed 1 night in Oct 2020
Response from Oubaai Res on Oct 6, 2020
Dear Siraaj. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

8/10 Good

Duma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Oubaai Res on Oct 6, 2020
Dear Duma. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

6/10 Okay

jean claude

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old , many stuff to be refurbished ( no light in stairs...) Low profile breakfast ! Rest is a basic hotel with medium service but perfect to play golf
Stayed 1 night in Sep 2020
Response from Oubaai Res on Oct 6, 2020
Dear Jean. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

6/10 Okay

Stefanie

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from Oubaai Res on Oct 6, 2020
Dear Stefanie. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

10/10 Excellent

Rhonda, Augusta Ga

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful! The beds and pillows are very comfortable too. The grounds are nicely manicured and there is a really nice poolside with wonderful lounge chairs and nice thick cushions.
Stayed 4 nights in Mar 2020
Response from Oubaai Res on Apr 2, 2020
Dear Rhonda. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

6/10 Okay

Joseph

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Unpleasant experience
I was disappointed with the poor maintenance of the hotel in general.The toilet fan in our room was not functioning and there was a leak in the toilet from the access hatch due to the A/C unit trip pan overflowing in the ceiling.Due to the fact that I was the Electrical Engineer on this project when it was built and operated by Hyatt hotel group I was aware of there expectations.The hygiene conditions in the restaurants during the present Covid-19 situation also very far from being up to what should be expected.The same cloths used to clean table tops are being used to clean utensils and plates.
Stayed 2 nights in Mar 2020
Response from Oubaai Res on Mar 23, 2020
Dear Joseph Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Oubaai Res on Mar 4, 2020
Dear Dana. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 Excellent

Cornel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Oubaai Res on Mar 3, 2020
Dear Cornel.. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Oubaai Res on Mar 3, 2020
Dear George. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

2/10 Terrible

Shulton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We waited 3 hours for room service to deliver food, only to be told that we must go and pick it up, why offer room service if guests are required to collect their own food. Staff were very unfriendly and unpleasant. No respect for guests. Manager on duty could not even offer so much as an apology for the poor service from his staff. Will never stay at oubaai again.
Stayed 2 nights in Feb 2020
Response from Oubaai Res on Mar 2, 2020
Dear Shulton. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and very pleasant stay
Very nice hotel and good good in bistro. Breakfast not really up to scratch - they seemed to keep running out of things (glasses for fruit juice, croissants, spoons) and took a while to get replenished and fruit salad consusted of just apple and melon. Marmalade labelled as apricot jam! Little things! One bonus - there were 2 decent pillows per person and no stupid surplus cushions that you never know what to do with.
Stayed 1 night in Feb 2020
Response from Oubaai Res on Feb 24, 2020
Dear Mary. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked breakfast but dinner restaurants and service poor. Design of golf layout odd, having to use shuttle for everything. Price excellent
Stayed 2 nights in Feb 2020
Response from Oubaai Res on Feb 24, 2020
Dear Guest. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Disliked: Room comfort
Oasis on the Garden Route!
Amazing suite! A/C never worked, a bit dated but spectacular. Opened ten years ago, grounds are clean but not well kept.
Stayed 1 night in Feb 2020
Response from Oubaai Res on Feb 15, 2020
Dear Chris. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over night stop over
Awesome stay
Stayed 1 night in Feb 2020
Response from Oubaai Res on Feb 14, 2020
Dear Joy. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

8/10 Good

GM

Liked: Cleanliness, room comfort
Room for improvement!
Couple getaway- very poor location of our room- ground floor, dark, no view whatsoever- we requested a move and got room 239- same class , bit smaller but more airy and a view too. cannot understand why the hotel would give us such a bad room is BETTER rooms in the same catagory were available!! The hotel looks a bit tired- as as example, the curtains in our rooms were stained and in need of a good wash or relacement!
Stayed 1 night in Feb 2020
Response from Oubaai Res on Feb 13, 2020
Dear GM. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

6/10 Okay

Mark

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Falls short of the star rating, will not stay there again
Stayed 3 nights in Feb 2020
Response from Oubaai Res on Feb 12, 2020
Dear Mark. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

10/10 Excellent

Peter, Fort Myers

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service in a great setting just minutes from the wonderful Heroldsbaai
Stayed 1 night in Jan 2020
Response from Oubaai Res on Feb 6, 2020
Dear Peter. Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

8/10 Good

GLENDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location, friendly staff, clean. Second stay!
Stayed 4 nights in Nov 2019
Response from Oubaai Res on Jan 28, 2020
Dear Glenda. Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Ganief

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoints
Stayed 5 nights in Jan 2020
Response from Oubaai Res on Jan 14, 2020
Dear Ganief. Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

8/10 Good

John Phillip

Stayed 2 nights in Jan 2020

10/10 Excellent

Dr Kamiela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Oubaai Res on Jan 13, 2020
Dear Dr Kamiela. Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

8/10 Good

Suhayl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Oubaai Res on Dec 24, 2019
Dear Suhayl. Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Oubaai Res on Dec 1, 2019
Dear Andrew. Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from Oubaai Res on Nov 25, 2019
Dear Guest. Thank you so much for taking the time to send us feedback about your recent stay with us.