Boating

Reviews of aha The Rex Hotel

4 out of 5
aha The Rex Hotel
8 Gray Steet, Knysna, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 160 reviews" "
Rating 8 - Good. 49 out of 160 reviews" "
Rating 6 - Okay. 14 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Harald

Stayed 6 nights in Feb 2022

6/10 Okay

Michael

Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Great stay! The hotel seemed quite new. We had an issue where the air conditioning did not work but the staff were quick to bring a fan to our room. We didn't try the breakfast as the hotel was well located to access coffee shops and restaurants. Would recommend for a short trip for a location with great value for money.
Stayed 4 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay however, it would be great if there were more TV channels available.
Stayed 2 nights in Dec 2021

8/10 Good

Siyabonga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern
Very good and modern
Stayed 1 night in Dec 2021

8/10 Good

Corne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

André

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away. Terrible service
Had an emergency’s and had to drive down to Knysna. Arrived at hotel, after I made a booking, and hotel was closed. Locked. Lights off. No one there. Absolutely horrible
Stayed 2 nights in Sep 2021

10/10 Excellent

Logan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rex Knysna
Extremely friendly staff, convenient location to waterfront, within walking distance
Stayed 3 nights in Jul 2021

8/10 Good

Lufuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I had a pleasant stay, the room was neat and comfortable
Stayed 1 night in Jan 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bad experience
The hotel looks brand new and even though the rooms are not so big, they are very comfortable and clean. The location is also great, walking distance to the Waterfront pier. We would have had a really good night of sleep if it werent for the extremely loud guests that started slamming doors at 6 am. Even though I called the reception to inform them, they couldnt handle the problem and the guests were still making a lot of noise until 08:30 when I gave up sleeping. The hotel is good but we had a bad experience.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good property offering all that you require, I was there only one night ad it offered me a good nights sleep
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AC did not work, wifi did not work. Concrete structure very loud
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring Knysna only a short walk down the Quay where’s there a lots of restaurants and bars to enjoy. Room was clean functional and bed was comfy. Parking was really good and safe. Breakfast was nice apart from the attitude of some of the waitress’s who were very grumpy and the worst we came across in our 2 weeks trip on the Garden Route. Overall a nice place to stay.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good breakfast and lots of parking. Just stayed here one night and would stay again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Karsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Modern hotel with a great breakfast. But lacks security control, anyone can get to the rooms.
Stayed 2 nights in Apr 2019

4/10 Poor

Lauren, New York

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The lobby seemed clean enough, however it is definitely a no frills hotel. I've learned through this trip to never stay at an aha hotel again. They are the worst! This was the only hotel that didn't offer us bottled water or breakfast. When I asked if they could at least fill up my waterbottle, she took it and filled it with sink water.
Stayed 2 nights in Apr 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
We were a little sceptical about the reviews, however we had a great stay and actually booked another night. We stayed in a luxury studio, fabulous. Please note that the hotels.com map is WRONG for this hotel. It is near the Protea hotel and Waterfront Quay area. Recommend the Drydock and Bazala restaurants, both very good, especially the tempura crocodile tails!!!
Stayed 2 nights in Feb 2019
Response from Masuda on Feb 25, 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was a lot smaller than expected.
Stayed 1 night in Feb 2019
Response from Masuda on Feb 16, 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aha The Rex is a very nice hotel, located in the safe and cosy waterfront area of Knysna, in less then 5 minutes walk to the waterfront restaurants, cafes and small port area, a very touristic and pleasant side of Knysna. The staff was extremely helpful and nice, the breakfast was absolutely amazing, and the room (which was a standard) was very large, excellent to accomodate families with kids. The hotel has a secured parking and looks new, modern, and well maintained. Overall, despite the current 4-starts such hotel has, you will have the feeling of staying in a 5-stars hotel. We travelled as a family, with our 7 months baby, and had a great stay at Aha The Rex Hotel, a gateway to the amazing Garden Route. The entire drive from Cape Town to Knysna and back, through N2 and Route 62, was lovely and safe, and we highly recommend visiting the amazing Western Cape province.
Stayed 3 nights in Jan 2019
Response from Masuda on Feb 7, 2019
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Rex hotel
Clean hotel,friendly staff,great location...everything was just perfect!
Stayed 6 nights in Jan 2019
Response from Masuda on Feb 2, 2019
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem and great all round experience. A most hearty breakfast to set you up for the day.
Stayed 3 nights in Jan 2019
Response from Masuda on Jan 25, 2019
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Masuda on Jan 17, 2019
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the middle of Knysna !
Great decor, upholstery in our room a little tired, staff very friendly and helpful, new restaurant is fantastic. Peaceful and very comfortable!
Stayed 4 nights in Jan 2019
Response from Masuda on Jan 8, 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again. Kind Regards,

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Excellent gem in the heart of knysna.. would stay at this hotel over and over.. service was beyond and rooms spacious with beautiful decor pieces to keep you mesmerized for hours.. location is great too, a stones throw from the waterfront, 2 bedroom apartment is a winner
Stayed 3 nights in Jan 2019
Response from Masuda on Jan 7, 2019
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located, minutes from the waterfront complex. Very friendly staff, nice clean, comfortable and modern rooms. We couldn't ask for more. 5*'s from us!
Stayed 5 nights in Dec 2018
Response from Masuda on Jan 3, 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STAR RATING AND MORE
There are not much you can say when everting was perfect and you want to cry when leaving and it feels like leaving family. The breakfast is out of this world and fresh fruit. The servive from when we got there from cleaning staff the waiters and the general staff was awesome and we will be back next year.
Stayed 6 nights in Dec 2018
Response from Masuda on Jan 3, 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good
Stayed 3 nights in Dec 2018
Response from Masuda on Dec 26, 2018
Dear Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from masuda on Dec 24, 2018
Dear Guest, Thank you for staying with us. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Masuda on Dec 21, 2018
Dear Guest, Thank you for staying with us. We look forward to welcoming you back again.

10/10 Excellent

Tracy, Surrey, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities and so close to everything. Would stay here again.
Stayed 2 nights in Nov 2018
Response from Masuda on Nov 14, 2018
Dear Guest, Thank you for staying with us. I am happy to hear that you enjoyed your stay. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

francisco

Very nice apt in excellent location. We arrived late and staff had no idea that our reservation existed. Fortunately, we had a friend in aouth atrica to help. Otherwise...
Stayed 3 nights in Sep 2018
Response from Masuda on Oct 3, 2018
Dear Guest, Thank you for staying with us. My apologies for the inconvenience caused. We will try our best to prevent this from happening again. Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Masuda on Mar 13, 2018
Dear Guest, Thank you for staying with us and we look forward to welcoming you back again. Kind Regards,

10/10 Excellent

ABDO, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel at Knysna
Overall every thing was perfect Location is at very close distance from the waterfront One thing I didn’t like was the internet access Signal is weak and it was very slow
Stayed 2 nights in Feb 2018
Response from Masuda on Mar 13, 2018
Dear Guest, Thank you for staying with us and we look forward to welcoming you back again. Kind Regards,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Masuda on Mar 13, 2018
Dear Guest, Thank you for staying with us and we look forward to welcoming you back again. Kind Regards,

6/10 Okay

Ingo

Liked: Staff & service, room comfort
Stay was wonderful,
Stayed 1 night in Jan 2018
Response from Masuda on Feb 5, 2018
Dear Guest, Thank you for staying with us. We look forward to welcoming you back again. Kind Regards,

10/10 Excellent

uday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous property
It was a very good experience with aha rex the staff was very warm and it is very centrally located I loved the atmosphere there and the service
Response from Masuda on Jan 4, 2018
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards, Masuda

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this place.
Love the place. The architect did a wonderful job in the design of the hotel. Practical and aesthetic and functional!
Stayed 1 night in Dec 2017
Response from Masuda on Jan 4, 2018
Dear Guest, Thank you for staying with us. We value all comments received and look forward to welcoming you back again. Kind Regards, Masuda

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing hotel, modern and very spacious with kitchen ( dishes, microwave,stove and small fridge),spacious dining room and lounge area and large comfortable rooms. The heated towel rails were a big bonus. Comfortable bed and lovely linen. Delicious breakfast with a large variety to suit all tastes. Staff are very warm and friendly and very helpful too Will definitely stay there again and book with aha group of hotels Location was superb. Close to wharf and restaurants. Shopping centers also closeby
Stayed 2 nights in Dec 2017
Response from Masuda on Jan 4, 2018
Dear Guest, The Rex Hotel team would like to thank you for staying with us and we look forward to welcoming you back again. Kind Regards, Masuda

10/10 Excellent

ilse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away frome home
What an amazing stay. Helpfull and kind staff who seem to love life. Absolutely gorgeous room that felt like our home away from home. Close to the waterfront and in a beautiful street that is very safe. I would definately recommend this hotel to anyone.
Stayed 2 nights in Dec 2017
Response from Masuda Mohamed on Dec 12, 2017
Dear Ilse, Thank you for choosing to stay at The Rex Hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back "home" again. Kind Regards, Masuda

6/10 Okay

keith

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our stay was good, the hotel was lovely and the rooms were great. Breakfast was really good, However we caught our cleaner trying to steal money from my wallet, we caught her in the act, Ruined a stay a bit but the hotel were good about it, however we are disappointed that we didn't hear from the manager at all, It's an expensive hotel and we paid a lot for the room. We have no idea whether or not the situation was dealt with so concerned for future guests
Stayed 2 nights in Jul 2017
Response from Masuda Mohamed on Aug 1, 2017
Dear Mr Keith, As discussed the following morning, we have dealt with the situation and was actioned accordingly. Once again my sincere apologies and I can assure you that this will not happen to future guests. Kind Regards, Masuda

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Response from Masuda Mohamed on May 12, 2017
Dear Guest, Thank you for choosing to stay at The Rex Hotel. We look forward to welcoming you back again. Kind Regards, Masuda

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
The room was spacious and felt more like an apartment than a hotel. Within walking distance to the Waterfront and the shopping mall, great location!
Response from General Manager on Dec 21, 2016
Dear Guest, Thank you for choosing to stay at The Rex Hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again and wish you a merry Christmas and a prosperous New Year. Kind Regards, Masuda

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 12, 2016
Dear Guest, Thank you for choosing to stay at The Rex Hotel. We look forward to welcoming you back again. Kind Regards, Masuda

10/10 Excellent

abdullh, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
its very good experience i will back again
Response from General Manager on Oct 20, 2016
Dear Guest, Thank you for staying with us and we look forward to welcoming you back again. Kind Regards, Masuda

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 19, 2016
Dear Guest, Thank you for staying with us. We look forward to welcoming you back again. Kind Regards, Masuda

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and found the breakfast satisfactory
Response from Masuda Mohamed on Jul 19, 2016
Dear Guest, Thank you for staying at The Rex Hotel. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards, Masuda

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great just to get away and relax.
Response from Masuda Mohamed on Jun 24, 2016
Dear Guest, The Rex Hotel team would like to take this opportunity to thank you for staying with us. We look forward to welcoming you back again on your next trip to the Garden Route. Kind Regards, Masuda