Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from Spain

Goood Hotel, poor restaurant for evening meals

Posted Feb 26, 2008
Good hotel in one of best points on Garden Route, but restaurant could do with improvement
4 out of 5
by A verified traveler from Surrey

Good but Could do more

Posted Feb 11, 2008
The Hotel is in a great location with good facilities. It was let down in our opinion by the shoddy service in some areas. It was impossible to get a coffee in the bar after coming back from dinner out, for example. I think the problem is the number of people who are there for one night only on organised tours means the majority of vistors dont need high levels of service as they are in and out over a night. The number of people on tours can have an impact at breakfast time. You don't want to be having breakfast at the same time as a couple of tour buses which are about to leave. Overall we were satisfied but with the great facilities and location a little bit of attention to the service levels could make this a fabulous place to stay rather than an average one.
3 out of 5
by A verified traveler from Worcestershire

In need of refurbishment

Posted Feb 4, 2008
Reception was functional. Staff were polite but not welcoming. After being allocated a room not much bigger than a shoe box (143) an acceptable alternative was offered (263). This room was clean and comfortable but the bathroom was in need of refurbishment. The shower sprayed water onto the window. As a result the window mechanism had rusted through and the window could not be closed. The hotel is not disabled friendly. The bar and restaurant are located on the first floor as are a lot of the rooms and there is no lift. Due to the layout of the hotel most rooms are a long walk from reception. Food was good and staff were friendly and accomadating.
5 out of 5
by A verified traveler from Manchester UK

Wonderful Hotel in Wilderness

Posted Feb 13, 2007
Spent 3 wonderful nights here. Great pool area. Large and comfortable room with view of lagoon. Fantastic buffet breakfast. And only short walk to the warm Indian Ocean and long beach for walks. Spacious and inviting general facilities such as lounge area/bar and verandah with plenty of seating.