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Reviews of Whale Coast All Suite Hotel

4 out of 5
Whale Coast All Suite Hotel
c/o Lord Roberts & Royal Roads, Hermanus, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 214 reviews" "
Rating 8 - Good. 71 out of 214 reviews" "
Rating 6 - Okay. 6 out of 214 reviews" "
Rating 4 - Poor. 3 out of 214 reviews" "
Rating 2 - Terrible. 2 out of 214 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan

Liked: Cleanliness, amenities, property conditions & facilities
Close to everything you need.
Stayed 1 night in Apr 2024

10/10 Excellent

Janett

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location with a beautiful view . Walking distance to restaurants,,beach and other amenities.Amazing staff. We forgot our iPhone charger, staff provided one for our stay. We arrived early, staff allowed us to check in early(1pm).
Stayed 2 nights in Dec 2023

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, room comfort
lovely
What a lovely place. It is well-situated and has everything you need. Would recommend an aircon in the second bedroom but otherwise, it is fantastic
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness
Amazing location
Stayed 2 nights in Aug 2023

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Comfortable family stay!
The housekeeping team, bed comfort and towels/ linen where a stand out at the property. Very good! WCH is nice and central and an easy walk through the old harbour area. Really close to great coffee shops and restaurants and very easy access to beautiful seaside trails and tidal pools. Thank you to the team for being so responsive when we had requests. Areas to be looked at to enhance the stay: - breakfasts were less than average, after the first morning we chose to rather eat off property, - soaps amenities etc quality needs improvement, - with load-shedding an ever present challenge the property needs to be further integrated into an off-grid solution. Great that at minimum a light and wifi remains functional when electricity grid goes down. - the admin, check in and office environment needs a new home - the dining room is not the place for these.
Stayed 6 nights in Aug 2023

10/10 Excellent

MARION URSULA

Stayed 2 nights in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2022

8/10 Good

LORRAINE

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Sian

Liked: Cleanliness, room comfort
Nice stay again
Great stay (again) in this hotel. Very central, rooms always good
Stayed 2 nights in Nov 2021
Response from Jaco on Nov 19, 2021
Thank you for choosing to stay at the Whale Coast Hotel once again, and for taking the time to write this review of your recent stay with us. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcome you back on your next visit to Hermanus.

8/10 Good

Suhaifa

Traveled with family
Liked: Cleanliness, room comfort
Good apartment for families
Convenient location and you can walk to wherever you need to go. The apartment itself was clean and well maintained.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Very pleasant stay. Nice location and staff and owners were great.
Stayed 3 nights in Jun 2021

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, room comfort
Good Times in Hermanus
Great location, friendly staff, comfortable setup all round.
Stayed 4 nights in Mar 2021

2/10 Terrible

Tashriq Alam

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
The place was ok. But paint was pealing. Major issue was that it rained and the corridor was slippery and you could not see the standing water. Hotel staff was not much of a help. My wife slipped as well as my kid and he actually got hurt.
Stayed 2 nights in Aug 2020

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely consider coming back to the Whale Coast Hotel and will recommend them to friends and family.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ideally located within walking distance of the beach and restaurants. The staff were very friendly and helpful. It was perfect for our family.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

karin

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely secure location with stunning views, right in the centre of everything
Stayed 1 night in Sep 2019

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover in Hermanus despite cold temperatur
Very spacious rooms, plenty cupboards and large kitchen. Bed comfortable. Visited in August, which was winter time and the whole two story apartment felt rather cold.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stop for the price. Staff were very pleasant.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large space and friendly staff at a reasonable price.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Set up a little weird but the property itself was perfect.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Manuel, Paraguay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located inside a shopping mall and 2 blocks from the coast. Staff is very friendly.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Property conditions & facilities
Unusual but sufficient accommodation, above a shopping mall.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excwllent cant fault it. Receprion was also very attenrive to any pf our needs. Overall extremely good hotel.
Stayed 2 nights in Apr 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice apartment, close to restaurant and cliff path
Stayed 1 night in Mar 2019

10/10 Excellent

Marisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation and service.
Excellent accommodation, staff very friendly and helpful. Will definitely stay there again
Stayed 3 nights in Feb 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Excellent
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and nice apartment. Well equipped. The only point to consider is that the apartment was advertised as air conditioned however only x1 bedroom had an air conditioning unit (other bedroom & living area only had a fan). Okay for us when we were there but in hotter weather may be more of an issue.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

michael

Place was amazing!4
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is Well located and secure. Staff are friendly. Great apartment to stay. I would definitely recommend to my friends.
Stayed 1 night in Jun 2018

10/10 Excellent

Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Hidden Gem. Great stay in such close procimity to everything. Hire the bikes and ride around town. The staff are so friendly and always on call. We will definatley be back
Stayed 2 nights in Jun 2018

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great long weekend at the Whale Coast Hotel
Had a lovely stay at the WHC. Staff were all so friendly and helpful. Unit was a big size and very placed in terms of shopping, restaurants etc.. The Breakfast was vey good. We would denfitely stay there again and recommend to friends. The only issues we had were: - fridge in unit 12 makes quite a loud noise - We did not have an umbrella on the verandah which basically made it impossible to sit outside on a warm day - Shower design is very weird - The shower head is very low and then there was a shelf in the ay which made it very difficult to get under the shower - especially for tall people - In the bedroom I think there is a need for a dresser of some sorts - we kept looking for space to put things on beside the 2 bed-side tables. Otherwise a wonderful wonderful stay

10/10 Excellent

Linda, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment
Fab apartment. As per previous reviews, nightmare to find but worth the effort. Great views, good breakfast, lots of space.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is above a mall and a bit hard to find where to go. fortunately staff was in the parking lot and guided us to underground parking and helped with the bags.
Stayed 1 night in Mar 2018

8/10 Good

david, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodation
It seemed a strange location to have accommodation above a shopping mall but it worked very well indeed. Excellent attentive staff who looked after us very well. Parking was secure and easy. Would have been excellent in all of this review but it was slightly noisy at times as you’d expect but not a real problem. Very comfortable indeed.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious clean and comfy
Lovely apartment with excellent customer service! Would not hesitate to stay there again if we returned. Nice aspect and exceptionally quiet despite being above a shopping centre.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nita, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
No need for a car to go to restaurants or shops. Under covered parking. Free shuttle to and from center of town in evenings. Very helpful staff.
Stayed 11 nights in Jan 2018

8/10 Good

Cap, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large apartment
Secure parking, convenient location in shopping mall, nice area, ideal for longer stays
Stayed 1 night in Jan 2018

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
a good sized apartment that gives you a great self catering facility and large clean rooms. the fact it is at the top of a shopping centre is wired at first but then allows for easy access and clear to find. the location is great as out affords an easy walk to the cliff walk and also a number of restaurants. great staff who are willing to help and provide guidance.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge apartment in prime location
We stayed in the 1 bedroom apartment and couldn’t have been more impressed! Huge space, very spacious and clean for a great price. All the staff were very warm and welcoming and we were within walking distance to all the main restaurants and attractions. Highly recommended!
Stayed 1 night in Nov 2017