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Reviews of Springhill Suites by Marriott Prince Frederick

3 out of 5
Springhill Suites by Marriott Prince Frederick
75 Sherry Lane, Prince Frederick, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 750 reviews" "
Rating 8 - Good. 216 out of 750 reviews" "
Rating 6 - Okay. 85 out of 750 reviews" "
Rating 4 - Poor. 30 out of 750 reviews" "
Rating 2 - Terrible. 29 out of 750 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Janet, Burke

Liked: Cleanliness, staff & service, amenities
Had a bathtub and was excited but drain stopper in the bathtub did not work. :(
Stayed 1 night in Feb 2024
Response from Mina on Feb 26, 2024
Helo Janet,Thank you so much for your feedback! I apologize for your disappointing experience of the bathtub drain stopper in your room. I shared with our maintenance leader to review the issue in order to prevent from occurring again in the future,I hope you will stay with us next time you are traveling this way.Have a wonderful week!

10/10 Excellent

Rohini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great , room was nice
Stayed 2 nights in Jan 2024
Response from Mina on Feb 20, 2024
Hello Rohini,Thak you for your feedback regarding your recent stay with us! It is always so encouraging to hear positive and warm words for your experiences. We look forward to having you staying with us again soon.Have a wonderful day!

4/10 Poor

Spike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price I paid was double what I agreed to pay initially. If you book, don't do that option to "Pay Later". The tub wouldn't stop up, so I couldn't take a bath and they couldn't fix it. The phone had the wrong room number on it and they couldn't hear me when I called downstairs. Nothing they could've done about the pool being out of commission, so that was chill. A few dead bugs around my room, but everything else was in order.
Stayed 1 night in Feb 2024
Response from Mina on Feb 13, 2024
Dear Ms. Spike,I appreciate your feedback regarding your recent stay with us!I would like to apologize that you were surprised about the rate when you came in. The room rate was quoted by Expedia at the time of making the reservation on February 5th, 2024. The month of February is our busiest time of the year due to a large group in house in long term basis. When we had a few availabilities in the beginning of the month, the rate had been higher than the other months due to a high occupancy.I will definitely share your experiences in the room with the front desk and housekeeping leaders to review and to take care of to make sure this does not happen again. I hope you will stay with us again for your next trip in this area.Looking forward to an opportunity of serving you soon!Sincerely,

10/10 Excellent

Travon

Liked: Property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from Mina on Feb 5, 2024
Hi Trevon,Thank you for your feedback!Hope to have you staying with us again soon.Have a wonderful day!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mina on Feb 5, 2024
Thank you for your feedback!Hope you have you staying with us again soon.Have a wonderful day!

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Everything was perfect
Stayed 2 nights in Jan 2024
Response from Mina on Feb 5, 2024
Thank you for your feedback!Hope to have you staying with us again soon.Have a wonderful day!

10/10 Excellent

Everard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , Good Breakfast, Clean facility.
Stayed 4 nights in Jan 2024
Response from Mina on Jan 23, 2024
Hello Everad,Thank you for your feedback regarding your recent stay with us!We hope you will come back and stay with us again soon.Happy New Year!

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mina on Jan 16, 2024
Hi Maggie,Thank you for your feedback regarding your recent stay with us!We are hoping to have you staying with us again soon.Happy New Year!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mina on Jan 15, 2024
Hi Ronald,We appreciate your feedback regarding your recent stay with us! It is so nice to hear that you enjoyed your stay.We look forward to having you staying with us again soon.Happy New Year!

10/10 Excellent

Beverly

Stayed 1 night in Jan 2024
Response from Mina on Jan 15, 2024
Hi Beverly,We appreciate your feedback regarding your recent stay with us! It is so nice to hear that you enjoyed your stay.We look forward to having you staying with us again soon.Happy New Year!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neat and quiet
Stayed 2 nights in Jan 2024
Response from Mina on Jan 9, 2024
Hi Jennifer,Thank you so much for your feedback!We are so glad you enjoyed your stay with us.Looking forward to having you staying with us again.Happy New Year!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels stays we have ever experienced anywhere.
Stayed 1 night in Jan 2024
Response from Mina on Jan 9, 2024
Hi Richard,Thank you for your feedback!We appreciate your encouragement.Looking forward to having you staying with us in the near futureHappy New Year!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mina on Jan 5, 2024
Hi Michelle,Thank you so much for your feedback regarding your recent stay with us!We hope to see you soon!Happy New Year!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mina on Feb 5, 2024
Thank you for your feedback!Hope to have you staying with us again.Have a wonderful week,

10/10 Excellent

Judith, Phillipsburg

Stayed 2 nights in Dec 2023
Response from Mina on Dec 28, 2023
Hello Judith,Thank you for your feedback regarding your recent stay with us. We hope to be having you staying with us again soon.Happy New Year!

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mina on Dec 28, 2023
Hello Ali,Thank you for your feedback regarding your recent stay with us. We hope to be having you staying with us again soon.Happy New Year!

6/10 Okay

Ali

Stayed 3 nights in Dec 2023
Response from Mina on Jan 15, 2024
Hi Ali,We appreciate your feedback regarding your recent stay with us! We look forward to serving you again.Happy New Year!

10/10 Excellent

john

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mina on Dec 20, 2023
Hi John,Thank you so much for taking the time to give us your feedback regarding your stay!We look forward to having you staying with us again.

8/10 Good

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mina on Dec 20, 2023
Hi Zeida,We appreciate your feedback regarding your recent stay with us!Looking forward to have you back to stay with us again.Happy holidays!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. The staff was good and check in was easy. The breakfast was nice and the pool and exercise room were an added bonus. Unfortunately the mattress was not very comfortable.
Stayed 2 nights in Nov 2023
Response from Mina on Dec 5, 2023
Hi Elizabeth,Thank you for your feedback regarding the recent stay with us! I apologize for the uncomfortable mattress in the room. We are currently going through updating mattresses in rooms by floor, so we will be able to assign a room with new mattress for your next visit.Looking forward to having you staying with us soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Quiet area.
Stayed 1 night in Nov 2023
Response from Mina on Dec 5, 2023
Hello Robert,Thank you for your feedback!We hope you will stay with us again soon.Have a wonderful Christmas Season!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt so welcomed with perfect communication and professionalism; it was clean and offered a feeling of safety, trust and assurance that our satisfaction was their priority and they aimed to please. Keep up the good hospitality!!!
Stayed 2 nights in Nov 2023
Response from Mina on Nov 27, 2023
Hello Marilyn,Thank you so much for your feedback regarding your recent stay with us!We appreciate your kind words and the encouragements. Looking forward to having you staying with us again!

8/10 Good

Ralph

Liked: Amenities
The personnel were very knowledgeable, and very friendly
Stayed 2 nights in Nov 2023
Response from Mina on Nov 27, 2023
Hello Ralph,Thank you for your feedback regarding your recent stay with us!Looking forward to having you staying with us again!

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mina on Nov 20, 2023
Hello Ms. Joanne,Thank you so much for your feedback!We are very happy to hear that you were happy with your stay with us.We look forward to having you staying with us soon!Have a wonderful Thanksgiving!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mina on Nov 16, 2023
Dear Guest,Thank you for your feedback regarding your recent stay with us!We look forward to having you staying with us again soon.Have a nice day!

10/10 Excellent

Lance, Guntersville

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and professional. Facilities clean and convenient.
Stayed 1 night in Nov 2023
Response from Mina on Nov 15, 2023
Hello Lance,Thank you for your feedback regarding recent stay with us!We appreciate your kind words and the encouragements.Looking forward to having you staying with us soon!

10/10 Excellent

Keven, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Mina on Nov 11, 2023
Hello Keven,We appreciate your feedback for your recent stay with us. We hope to have you staying with us again soon.Warm regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mina on Nov 7, 2023
We appreciate your feedback regarding your recent stay with us!Looking forward to having you staying with us again.Warm regards,

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property was good. The staff was good. It was clean. The only issue i had was the lack of hot water in the shower. Other than that it was a great place to stay.
Stayed 4 nights in Nov 2023
Response from Mina on Nov 7, 2023
Hello James,Thank you for your feedback regarding your recent stay with us!We apologize for the inconvenience of dealing with lack of hot water must have been frustrating during your stay. I will share this concern with our engineering department leader to review the issue, so this does not happen in the future.Looking forward to having you staying with us again!Best Regards,

10/10 Excellent

SAMMY

Liked: Staff & service, property conditions & facilities
Everything was great!!!
Stayed 3 nights in Nov 2023
Response from Mina on Nov 6, 2023
Hello, Sammy,Thank you for your feedback regarding your recent stay with us!We hope to have you staying with us again soon.Have a wonderful day!

6/10 Okay

Terri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The food area was messy not well supplied. Worker even pushed a large trash can through the dining area to empty smaller cans. We stayed 4 days. Asked for towels. Had to put trash cans in halls to get trash cans emptied.
Stayed 4 nights in Oct 2023
Response from Mina on Nov 6, 2023
Hi Terri,Thank you very much for your feedback regards to your recent stay with us!We truly value your opinion, and we will immediately review our service standards with our staff for cleaning and handling trash removals in a proper way.We hope you will stay with us again in the future!Have a wonderful day!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great safe
Clean, quiet, affordable, nice staff
Stayed 1 night in Oct 2023
Response from Mina Kim, GM on Oct 26, 2023
We thank you so much for your stay here at the Springhill Suites Prince Frederick! We look forward to having you back.

4/10 Poor

Cheritta

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mina on Oct 9, 2023
Hi Cheritta,Thank you for your feedback regarding your recent stay with us.I would like to personally apologize for the disappointments you had experienced for your stay.If you have any questions or concerns, please do not hesitate to hesitate to contact me at any time.Have a wonderful day!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mina on Oct 3, 2023
Hi Timothy,Thank you so much for taking the time to send us your feedback.We are so happy that you enjoyed your stay with us and looking forward to have you staying with us again soon.Have a wonderful day!

10/10 Excellent

KENSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Mina Kim GM on Sep 30, 2023
Thank you for staying at the Springhill Suites Prince Frederick. We appreciate your business and look forward to having you again!

8/10 Good

Sherri

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hospitality from front desk staff. Suite was really spacious . Hotel was very clean and in ab awesome location
Stayed 2 nights in Sep 2023
Response from Mina on Sep 18, 2023
Hello Sherri,Thank you for taking the time to send this feedback on your recent stay with us. We appreciate your kind and encouraging words for our staff.We hope you will stay with us soon!Have a pleasant evening!

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The kitchen staff at the breakfast bar was friendly and helpful. Always a good thing to start one's day!
Stayed 1 night in Sep 2023
Response from Mina on Sep 15, 2023
Hi Marc,Thank you for your feedback! We appreciate such warm and encouraging words for our staff.Hoping to have you staying with us again!Have a wonderful weekend!

8/10 Good

ralph

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Mina on Sep 9, 2023
Hi Ralph,Thank you for taking the time to send us your feedback. We are happy to hear that you enjoyed your stay. I hope you will stay with us again soon.Have a wonderful weekend!

6/10 Okay

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and modern. I was on the 2nd floor and the i could hear every step the guest above me took. They were walking in the room all night and I could not sleep at all. The breakfast was awful. All of the bread products were hard and stale. The scrambled eggs were in a bath of water. I went across the street to DD just to get by. The breakfast attended was nice as can be. A .
Stayed 1 night in Sep 2023
Response from Mina on Sep 7, 2023
Hi David,Thank you for your feedback! I would like to apologize that you did not get a good night sleep due to the noise from the room above. I will make sure to share with our Breakfast Attendants to review the cooking scrambled eggs, so we may prevent it from happening in the future.Looking forward to have you staying with us in the future.Have a wonderful day!

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mina on Sep 7, 2023
Thanks so much for your feedback!Have a wonderful day and hoping you will stay with us again soon.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Mina on Sep 7, 2023
Hello Crystal,Thank you so much for the feedback. This will give us a such great encouragement on our work.Have a wonderful day!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities
I was impressed with the quality and value. Also, although I had to leave very early, they put out a very nice breakfast.
Stayed 1 night in Aug 2023
Response from Mina on Aug 22, 2023
Hi Michael,Thank you for your kind words and warm compliments on our breakfast. We are so happy to hear you enjoyed your stay. We look forward to having you staying with us soon.Have a wonderful day!

8/10 Good

Tammy

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Mina on Aug 21, 2023
Thank you for your feedback!We look forward to having you staying with us soon.Have a wonderful day!

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Very clean and accommodating ppl
Stayed 1 night in Aug 2023
Response from Mina on Aug 22, 2023
Thank you so much for your feedback regarding your recent stay! We appreciate your kind words and the encouragement for our staff.Looking forward to your next stay with us soon.Have a wonderful day!

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The GM was very nice and kind enough to extend a late free checkout. Most of the staff were helpful
Stayed 1 night in Aug 2023
Response from Mina on Aug 20, 2023
Hi Mary,Thank you for your feedack!I appreciate your kind and warm words for our staff.Hoping to have you staying with us soon.Have a wonderful weekend!

10/10 Excellent

Pamela

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean with spacious rooms.
Stayed 2 nights in Aug 2023
Response from MK on Aug 20, 2023
Thank you for staying at the Springhill Suites Prince Frederick and we hope to see you again!

2/10 Terrible

Verified traveler

Thought had a room, But didn’t have a room!
I reserved a room with a roll in shower, on line, and later received a text informing me there was not a room available with a roll in shower for some strange apparent reason, when it was clearly on line! Then i called and spoke with a representative and request for cancellation on their end, i notice they didn’t cancel it or was unable to do so for some strange apparent reason! My question is, how can you not cancel a reservation when you are actually on the phone with the customer (isn’t phone conversation recorded now days), i just can’t comprehend when you personally have confirmation to do so from the customer/client on the phone!
Stayed 1 night in Aug 2023
Response from Mina on Sep 7, 2023
Thank you for your feedback! I apologize for the confusion on your reservation. Due to the limited Roll In shower availability, it is offered as the first come first served basis. We will do our best to accommodate your request, therefore, I hope you will consider us again for your future travel to this area.Have a wonderful day!

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Muy bonito el hotel, el desayuno de buena calidad!!
Stayed 1 night in Aug 2023
Response from Mina on Aug 20, 2023
Thank you for your feedback.Hoping to have you staying with us again soon.Have a wonderful weekend!

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Mina on Aug 16, 2023
Hi Michael,Thank you so much for your feedback!We appreciate you for choosing the Springhill Suites Prince Frederick.Looking forward to having you staying with us soon.Have a wonderful evening!

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to & clean
Stayed 1 night in Aug 2023
Response from Mina on Aug 16, 2023
Hi Allison,Thank you for your feedback!We appreciate your comments and encouragement.We look forward to having you staying with us soon.Have a pleasant evening!!