Reception

Reviews of Parkhotel Mondschein

4 out of 5
Parkhotel Mondschein
Via Piave 15, Bolzano, BZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 317 reviews" "
Rating 8 - Good. 121 out of 317 reviews" "
Rating 6 - Okay. 34 out of 317 reviews" "
Rating 4 - Poor. 10 out of 317 reviews" "
Rating 2 - Terrible. 3 out of 317 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Craig C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain View’s.
This was a return visit. The staff is great and the location is perfect for this city. The bar restaurant is a joy for breakfast and for early evening. The rooms are sizable and the bathrooms are equipped well. Very quick at night and beautiful views from the rooms. Especially the rooms with Mountain View’s.
Stayed 1 night in Nov 2023
Response from Parkhotel Mondschein on Nov 29, 2023
Dear Craig, thank you so much for the sweet words! Were so happy that you have enjoyed your stay and especially that you came to visit us again! Kind regards from everyone here at Parkhotel Mondschein and we hope to welcome you again soon!

8/10 Good

Paola

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023
Response from Parkhotel Mondschein on Nov 9, 2023
Dear Paola, thank you very much for the positive review! Were happy you enjoyed the stay and our Parkhotel Mondschein! We hope to see you again soon! Best regards from Bolzano!

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, large rooms.
Restaurant, bar, walking distance to the train station and bus station. My room was quite large. Clean. Only complaint was that it noisy in my room during the day when I was trying to sleep off jet lag.
Stayed 3 nights in Oct 2023
Response from Parkhotel Mondschein on Nov 9, 2023
Dear Joseph, thank you so much for this amazing review! Were so happy you enjoyed your stay and appreciated our Luna Bar as well! Next time feel free to get in touch with us and we can assign you a room more further down the hallway where it is a little more quiet. Kind regards from Bolzano!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Parkhotel Mondschein on Sep 22, 2023
Dear Andrew, thank you for this positive review! Were happy that you have enjoyed your stay here with us! Best regards from Bolzano!

10/10 Excellent

Jennifer, San Anselmo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great to walk everywhere. Beautifully decorated and stylish. Lovely outdoor patio, lawn and lively night music on Friday. Coming back!!!
Stayed 2 nights in Jun 2023
Response from Parkhotel Mondschein on Jul 24, 2023
Dear Jennifer, thank you very much for this lovely review! We love our DJnDrinks nights every Friday evening as well. A perfect way to enjoy an Italian Aperitivo! We cant wait to welcome you back here in Bolzano!

8/10 Good

Mark

Stayed 1 night in Jun 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old building very high ceilings, comfortable, plenty of room, AC in the room but they probably do not give the controller for the thing until it gets hotter outside as with the windows open in the evening there was a very nice cooling breeze all night. Shower in this room tended to leak water all over the bathroom, lighting a bit dim, but otherwise quite nice.
Stayed 3 nights in Jun 2023
Response from Parkhotel Mondschein on Jul 24, 2023
Dear Matthew, thank you for your feedback! Were very happy you enjoyed our Parkhotel Mondschein. It is absolutely possible to receive the remote of the AC to have it for your stay at Parkhotel Mondschein. Otherwise the colleagues at the Reception are also happy to adjust the temperature for you. We hope to welcome you again soon!

2/10 Terrible

Lauren

Traveled with group
Not as expected.
The hotel looked much better in the photos. The elevator didn’t work on arrival. My room was noisy. It was supposed to be a Mountain View and it looked at a concrete wall. The cigarette smoke from the courtyard and the smell of diesel came up into the room. Wouldn’t stay there again.
Stayed 1 night in Mar 2023
Response from SK on Jul 10, 2023
Dear Lauren, thank you for your constructive feedback. This is the only way for us to develope and improve. We apologise that we were not able to meet your expectations when it came to your room. Please do not hesitate to reach out to us in order to exceed your expectations the next time you will come to Bolzano. Kind regardsSwantje Front Office Manager

10/10 Excellent

David, Clearwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd never been to Bolzano before and this hotel was the perfect option. Very cool, hip, nice hotel. Staff is very friendly and helpful. Nice amenities. There's a parking garage right next to the complex. All of historic downtown is only steps away. I'd definitely stay here again.

2/10 Terrible

Luigi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in delayed by 2 hrs, dirty rooms, no cleaning service for 2 days.

10/10 Excellent

katja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles à la carte Frühstück
Sehr geschmackvolle Einrichtung, tolle zentrale Lage und alles sehr sauber! Tolle Pflegeprodukte im Bad und sehr bequeme Betten. Besonders gut hat mir gefallen, dass es zum Frühstück mal nicht das üblichen Buffet gab, sondern dass dieses à la carte serviert wurde.
Stayed 2 nights in Dec 2022

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities, room comfort
I really enjoyed staying in this hotel. Staff were great, location ideal, facilties very good and the room spacious. Would look here first if I return to Bolzano
Stayed 2 nights in Nov 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to transportation
This hotel was great for our stop in Bolzano. Close enough to walk from the bus or train station as well as everything in the downtown. The room was clean, quiet and had plenty of room for our needs. The staff was very friendly and welcoming
Stayed 1 night in Aug 2022

6/10 Okay

Francesco

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
This hotel is within short walking distance (5-20 minutes) to main attractions and shopping in Bolzano. The staff are attentive and welcoming, and the breakfast is great - lots of options to fill you up for a day of exploring. Highly recommend.
Stayed 2 nights in Dec 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was nice. Bed was a little uncomfortable. Clean hotel overall however lacked a little bit of character. Very convenient to the old town.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
Wonderful stay at the Parkhotel Luna in Bolzano. The location is ideal for someone like myself, as I came to town on the train and walked everywhere. The hotel is located right around the corner to the shopping and restaurant center. You can also walk in 10 minutes to and from the train station, the Archaeological Museum and Funvia tram station. An excellent breakfast is available each morning in the hotel restaurant. I want to give a compliment to the waitstaff in the restaurant who were extremely polite and attentive to me, a solo English speaking traveler with poor Italian language skills! In addition, the desk attendant was so kind as to keep my luggage for me as I arrived early before check-in time and wanted to grab lunch in town without the burden of my bags. Thank you to all and I highly recommend this elegant hotel when you visit Bolzano.
Bathroom with bathtub & shower
Queen size bed Double room
Stayed 2 nights in Oct 2021

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice courtyard in front and location
Stayed 2 nights in Sep 2021

6/10 Okay

Kaitlin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Airconditioning broken for our entire stay, and the hotel made no attempts to right the situation. They waved it off saying nothing could be done when we asked to move to another floor/ or room with working AC. With the heat and no air flow (very old Hotel) it was very difficult to sleep at night. Not worth the money at all. We stayed at 2 & 3 star hotels throughout our trip, and this place was somehow worse despite its "4 star" status.
Stayed 2 nights in Aug 2021

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
So cool the history of the hotel so elegant wish i could have stayed longer easy to find great restaurant the garden was so beautiful
Stayed 2 nights in Jul 2021
Response from Antonella on Aug 8, 2021
Dear Christine, thank you for your review ! We are happy that you enjoyed your stay in our hotel so much. We look forward to seeing you on a future occasion ! Best Regards Antonella

8/10 Good

Dogan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation
Cleanliness was impeccable. Staff was very friendly. Covered parking is very conveniently located next to the hotel with direct access to the lobby.
Stayed 1 night in May 2021
Response from Monika on Jun 1, 2021
Dear Guest, thank you very much for your many kind words. We would be happy to welcome you in our hotel again. Best regards Monika

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from AN on Jan 7, 2020
Thank you ! Kind Regards Team "Luna Mondschein"

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel located centrally in Bolzano. Easy to walk to and great staff who will take care of you. Highly recommend for those visiting! It was easy to navigate to Dolomites as well.
Stayed 2 nights in Oct 2019
Response from Team Luna on Oct 18, 2019
Good afternoon, Thank you very much for this lovely review! We are happy that you enjoyed your stay and had a great time thanks to our colleagues recommendations. Best wishes from Bolzano Team Luna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Maltbrewer, Montreal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is very good, staff are friendly & the garden is lovely & like a min Oacis of calm.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location in centre, lovely garden and great breakfast.
Stayed 1 night in Aug 2019
Response from Pascal on Sep 2, 2019
Dear Guest, thank you for this lovely review! It´s a plesure for us that you enjoyed your stay so much. Best wishes from Bolzano Team Luna

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Pascal on Jul 30, 2019
Dear Evelyn, thank you very much for the lovely review. Hopefully see you again in Bolzano. Best wishes

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Jennefer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Comfortable Hotel
Upgraded to a lovely room with a balcony overlooking a large, shady garden. Staff were very helpful and had excellent English language. Hotel was stylish, comfortable with a good vibe. Dined at the 'shared plate' restaurant, not our understanding of shared plate dining. Fully recommend this hotel for a relaxing accommodation to return to after sight seeing.
Stayed 2 nights in Jun 2019
Response from Pascal Mayr on Jul 17, 2019
Dear Jennefer, thank you very much for your kind words and lovely feedback. Enjoy your the summer and hopefully see you again! Best regards from Bolzano Fam. Mayr & Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An elegant old world experience.
This is a grand old hotel that has been impeccably maintained. Our room was spacious and elegantly appointed. True, it did not have a view from the window, but that was easily remedied the minute you stepped out: the hotel has a beautiful setting and it sits in a lovely little park. The bar was also elegant--the staff was quick to bring drinks (reasonably priced) out to the garden for a lovely twilight experience. We tried the breakfast and the lunch at the hotel restaurant. Both were first class. There is a sauna and a "salt cave" but it was not sauna weather. The staff was professional and welcoming.
Stayed 2 nights in Jun 2019

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location clean beautiful spas
Great spa that you don’t have to pay extra to use.really cool large hot tub down in a cave like room that had water always entering so seemed really clean.Front desk was helpful with information anround town.Get towels and robe from front desk for spa use and be prepaired to see naked people lol.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected,Wonderful Surprise!
A Marvelous experience!.Gracious,elegant and quite charming, right in the center of the quaint city of Bolzano,which at Christmas time is magical.I happen to dislike the new trend of minimalist hotels without a “soul” so I was thrilled the minute we walked through the beautiful garden to enter this lovely place.The young man at the reception was very cordial,our room...Perfect..right size,nice furniture and decoration,lovely drapes and linens,very comfortable bed,great shower,everything immaculate,and of course...the Balcony!,with a wonderful view,which we enjoyed even in the cold weather.Unfortunately we were not at the Parkhotel Luna too long and had no time to go to the spa or have breakfast but we will return.My compliments to the staff of such a charming place.
Stayed 1 night in Jan 2019
Response from Luna on Jan 28, 2019
Hello from Parkhotel Luna Monschein, wow... thank you very much for these wonderful and charming word. We love to read comments like yours it confirm us that we do everything right and guest loves there stay. Hope we see us soon Best Regards from Bolzano Team Luna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Your family Mayr and staff on Jan 14, 2019
Dear Guest, thank you very much for your lovely feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Close to station and markets. Clean. Comfortable. Should provide milk sachet with tea coffee maker.
Stayed 1 night in Dec 2018
Response from Your family Mayr & staff on Jan 14, 2019
Dear Guest, thank you very much for your beautiful review. We are looking forward to welcoming you soon again to our Parkhotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
We had only one night available to stay in Bolzano but did want to experience this very different part of Italy. This hotel was a very easy walk with luggage from the train station, no hills and good paving all way for tiller bags. Entrance to hotel is stunning, lovely garden of trees shrubs and tables!chairs we later used. Room was spacious. Window over that garden, all amenities, very clean etc Check in a breeze, lift and large gracious corridors lined with historic prints. As my wife’s birthday, this hotel was welcome surprise. We had aperative in the very comfortable bar before dining out, but had fine lunch in the hotel restaurant the next day before leaving.. the location terrific- one of the 3 funiculars to the mountains above the town just at end of street (5 Rorris each way, every 4 minutes and lovely short and long walks at top, and stunning views. Hotel helped with lost phone charger (charged phone and directed to nearby shop for replacement) and checkout at 12 but kept bags for hours more so we had effective full 2nd day. Staff terrific on everything. Right on edge of centre, stroll down the street to famous author man museum and the central historical piazzas. Had the total feel of luxury without an equivalent price tag. Wife very happy with birthday!
Stayed 1 night in Oct 2018

8/10 Good

Nasir

Liked: Staff & service, room comfort
Disliked: Cleanliness
The Good, Bad & Ugly
The Good: It is at the best location. Nice staff. Looks kind of oldish but fine. It is worth the price. The Bad: Parking costs extra. Book with breakfast or it is going to be costly too. The Ugly: We found two roaches middle of the night in the bathroom.
Stayed 2 nights in Sep 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The comfortable and well run hotel situated in the old city with a tiny private park. Has a garage for 15 euro per day.
Stayed 2 nights in Sep 2018
Response from AF on Oct 3, 2018
Dear Mr Alexander, thank you very much its always a pleasure to read comments like yours. Best Regards Team Luna

10/10 Excellent

Cathy, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!—right in the middle of the city and very comfortable. Room was large and the bed was very comfortable.
Stayed 1 night in Sep 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from AN on Sep 5, 2018
Thank you very much ! Best Regards The Team

6/10 Okay

Renee, NY

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was quaint and the staff was friendly. Internal communication is poor. Three mornings we needed to leave before breakfast opened. The desk clerk promised us food to go and that never happened. Air conditioning was minimal and hot water was not available early in the morning.
Stayed 5 nights in Jul 2018
Response from Your Mayr family on Aug 8, 2018
Dear Guest, thank you for your comment. We are happy that you found our hotel quaint and staff friendly. We are really sorry about food to go which was forgotten. Normally the internal communication should work without problems. I have no words why it didn´t, in your case. Definitely we must work on it. Our technician will try to diagnose the problem with the air conditional and the warm water and made the necessary repair.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2018
Response from Fam. Mayr & Staff on Dec 9, 2018
Vielen herzlichen Dank!

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Beautiful gardens. Free bikes!
Stayed 1 night in Jun 2018
Response from Your family Mayr on Aug 8, 2018
Dear Mr. Matias, thank you so much for your kind feed back! We hope to have you with us soon again. Best regards

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice rooms
The hotel is within 2 blocks of the train station and is on the edge of the old town and many restaurants. We stayed 2 nights to see Ötzi and take a tram ride to the top of the mountain - both easily walkable. The rooms were exceptionally clean and the desk staff friendly, speaking Italian, German & English. The breakfast (included) was excellent, consisting of the traditional European fare (warm croissants, yoghurt, granola, cheese, cold cuts) and also eggs and coffees. One of our party used the jacuzzi and sauna and said they were great. (No extra charge for the spa.) We would definitely stay there again. Recommend you ask for a garden view room; The gardens are just beautiful.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
old world charm, needs updating, especially in entrance to hotel , so run down and depressing, rooms were updated but carpets need to be replaced breakfast was good
Stayed 3 nights in May 2018

10/10 Excellent

Fred, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience to old City and Seilbahn to mountain village. Help at front desk with dinner suggestions and very convenient parking
Stayed 1 night in May 2018
Response from Monika on May 16, 2018
Dear Guest, thank you very much for your warm words ! Your family Mayr & Team