Ratings based on 137 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby Ann
Posted Dec 1, 2013
for Familiesby Linda from Kings Park, N.Y.
Mixed feelingsPosted Nov 23, 2013
Pros: Cleanliness, quietness, very amiable workers at front desk and restaurant.
Location: A huge mall/shopping center available just 3 blocks away, with other eateries.
refrigerator froze our soda...the room phone didn't work /we were asked to use line 2 . One bed was uncomfortable, the other was fine. We had privacy and it was clean throughout !!! There was a restaurant with absolutely lovely workers and we didn't find out about that until we asked at the front desk. Food was very good.
for Familiesby A verified traveler from Lakewood, OH
Nice stay, nice people, lots to do.Posted Nov 13, 2013
Pros: The guest services, pool and hot tub. The room was also nice.
Cons: Features like the pool fence, walls, elevator buttons, doornobs were old or worn and dated.
Location: Being by Crocker Park and Sky zone was great!
The only set back with the hotel was that it was a little dated. Some of the features were old or worn. Like the fence around the pool was damaged and bent. Aside from that everyone was nice, the breakfast buffet was fabulous and the arcade was fun. I would stay here again.
for Everyoneby A verified traveler
Posted Nov 6, 2013
for Everyoneby A verified traveler from corning ny
RelaxingPosted Sep 30, 2013
Weekend get away for my husband and myself. It was very nice. Comfortable bed, close to Crocker park and shopping. Was nice to end the busy day with a class of wine at the lounge. Love it.
for Personal Eventby Corey from North Canton, OH
No SleepPosted Sep 6, 2013 on Hotels.com
Room was hot and the way it was configured (huge table where bed should be, bed in side room along hallway wall) meant that I heard the kids running up and down the halls screaming and giggling all night long. The atrium echos everything that goes on in the pool (8am -10pm) and bar. There was a football game on so I heard screaming from the bar into the wee hours of the morning on top of the screaming kids. I called down at 4AM but that didn't slow the kids down, they finally quit around 6AM but the screaming from the pool started up at 8AM so there was not a lot of sleep to be had. The a/c didn't work in the room due to the atrium and it was REALLY humid inside despite cranking the a/c down to 68. The bathtub didn't drain and the sinks barely spit out water. If you decide to stay here make sure to get a room that is even numbered (means it's facing the outside) if you don't want to overlook the pool.
for Familiesby Andreas from Baltimore
At one point it was probably nicePosted Sep 6, 2013 on Hotels.com
Staff was nice but the hotel needs some serious updating. The pool area is fine but the hallways could use some fresh paint and new floors. The drain in the bathroom didn't work well, which was annoying. We had a pleasant stay but this hotel does not reach the typical Holiday Inn standards once expects.
Recommendedby A verified traveler
Posted Aug 30, 2013 on Hotels.com
for Business Travelersby Sarah from Cincinnati
Posted Aug 26, 2013 on Hotels.com
comfortable but a little shabby
for Business Travelersby Josh from Albany, NY
Worst Hotel in ClevelandPosted Aug 20, 2013 on Hotels.com
This hotel was completely outdated and AWFUL!!!!! It had the appearance of a 1970’s dirty hotel. When I checked into my room, it was gross and had an odd odor that would not go away. The door to the room looked as if someone try to break in to it, the wood around the lock was all chewed up as well as the latch plate was completely damaged. I noticed that my door was able to be opened without a key, I called downstairs to advise the front desk and instead of moving me to a new room they sent up a shady looking maintenance man. He then proceeded to “fix” my door. Later in the evening, I heard a noise at my door, I got out of bed to see someone trying to open my door. They apparently assigned my room to another guest. The bathroom was absolutely disgusting, the tub wouldn’t drain and the bathroom on a whole was incredibly small and dirty. I would not recommend this hotel to anyone… it was awful.