Ratings based on 130 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified travelerfrom philly
Close to shoppingPosted Sep 7, 2014
The faucet didn't turn off. The toilet rocked when getting on and off.
Comment from Hotel Management
Sep 18, 2014 by Lisa, Hotel Management
Thank you for your feedback during your recent stay. I apologize that the suite was rented to you with the condition that you mention above. We are taking every step necessary to prevent this happen in the future. We look forward to your future visit. Sincerely, Lisa Shreve Front Office Manager
for Everyoneby A verified travelerfrom michigan
Girls getaway weekendPosted Aug 26, 2014
Pros: The best breakfast bar ever, so many options. Also the lady who ran it was super nice, made you feel like your at home. Room has everything you need.
Cons: Tell people when they book they would have to prepay at $20 per night fee then wait to have it taken off your charge account. Still waiting....
Location: The outlet mall within a mile from inn has everything you could possibly Need or want to do. Bars , resturants, shops, excellent!
Close to rock and roll hall of fame and other tourist places
Recommendedby Nikifrom New York
Perfect for the familyPosted Aug 21, 2014 on Hotels.com
We were traveling from Minnesota to New York and needed a place for the night with 2 teenagers and a dog and this was absolutely perfect for us - spacious, clean, friendly and right off the highway - a wonderful stop on our way home!
Recommendedby A verified traveler
Posted Aug 21, 2014 on Hotels.com
We have stayed here for many years because it is located close to family members living nearby. The staff and food service are always great. However, the maintenance has deteriored drastically in the last few years.Closet doors come off track, toilet rocks like a rocking chair. the plunger in wash basin is disconnected and the door lock needed to be repaired. We were told this facility will be sold because a new Residence Inn will be constructed nearby in the near future. Consequently. fewer funds are available for this facility. Very sad. We will be staying elsewhere during future visits to the area.
Recommendedby Michelle G.from Westlake, OH
ExcellentPosted Aug 19, 2014 on Hotels.com
I put visiting family in this hotel and they loved it. Accommodated a very late check-in with two sleeping kids. Answered phone promptly. Grounds are beautiful. Heated pool kept clean. Breakfast is good with friendly dining room staff. We will be back. Kitchen is more than enough. Hotel is more like an apartment/condo community.
for Everyoneby A verified traveler
Great base for our familyPosted Jul 17, 2014
Cons: Internet was iffy at best. We really couldn't depend on it. They made some effort to fix, but we had to go elsewhere to have a connection.
We had a great stay here. The location worked out well for us - close to all our family events and very near Crocker Park for shopping and dining. Staff was lovely - very helpful.
for Everyoneby A verified travelerfrom Ashville Ohio
A stay close to lakePosted Jul 7, 2014
Pros: comfortable beds
Cons: breakfast was ok it could of been better
Location: Our kids lived in bay village so we were visiting lake and other places
We had a good stay room was comfortable. We wish the night we stayed would of been night with free food in evening. We would stay again.
for Overnight Stay Before Destinationby Glennfrom Burlington NC
Don't worryPosted Jun 8, 2014 on Hotels.com
This is a nice property, safe neighborhood, good location. We stayed one night, but this hotel would be very comfortable for extended stay.
for Everyoneby Cathyfrom Pipersville, PA
Nice, "home-y" place to stayPosted May 30, 2014
We stayed in a 2-bed suite and really enjoyed the comforts of home. Although we only stayed for one night, there was plenty of space to stay for an extended time and not feel confined. The grounds were very pretty and the rooms clean with a convenient kitchen area. The staff was amazingly accommodating -- we left something behind in the room and the front desk contacted housekeeping immediately. The item was located and mailed to us through Fed Ex the next day. Thanks so much for being so efficient! We were there to attend our daughter's graduation from Oberlin College and it was about a 1/2 hour drive to the campus -- very convenient. If we have reason to be in the Cleveland area again we will definitely stay here!
Recommendedby toddfrom washington dc
Excellent choicePosted May 8, 2014 on Hotels.com
We recently used this hotel for this for an event choice for our guests. The hotel was a hit with our out of town guests! The rooms were all spacious and the property is spotlessly kept. The breakfast was filling and loved by those that stayed there. I would recommend this hotel to anyone coming into the area.