Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Excellent in every way!

Posted Jul 7, 2014
Beautiful grounds, excellent food, professional and helpful/friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

In for a family wedding

Posted Jun 25, 2014
Pros: Hot, tub, pool, outdoor sitting area with fire pit. Rooms were spacious.
Cons: Tempeture in the room
Location: Groceries and lots of restaraunts very handy.
Staff was great. Bell hop, front desk, maids. Very helpful even with special requests. Went the extra mile.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

safe place to stay-

Posted Jun 19, 2014
Pros: newly updated, everything looks great!
I like staying here because I feel safe and the staff is always nice. Being a female that travels alone, I like to stay at places that I can take a walk and feel safe. This is the place!
2 out of 5
by Chip

Room

Posted Jun 12, 2014
I stayed on the 1st floor and the room was always dark..hallways were also dark...Front desk staff was never present and unattenative..
4 out of 5
Recommended
for Everyone
by A verified traveler

Great happy hour!

Posted Jun 4, 2014
Pros: Great happy hour!
Cons: fitness center
Location: close to Brent Deli.
clean room, nice atrium, wish I have two bottles of free water.
4 out of 5
Recommended
for Everyone
by rkdragonfly from Houston, TX

Great little nitghborhood

Posted May 6, 2014
Comfortable stay. However the po in the evening hours looked like the apocalypse happened there. Dirty towels and food trash all over. Not very welcoming to someone arriving late and wanting to relax in the hot tub.
5 out of 5
Recommended
for Everyone
by Brian from N. Ireland

Tranquil oasis

Posted Apr 29, 2014
Pros: Staff were excellent, as was the food, and the "Happy Hour" promotions featured food as well as alcohol. A really lovely hotel in every regard.
Location: The hotel, located north of Los Angeles and inland from Malibu, is an ideal base from which to explore the mountains and coast of Southern California.
An absolutely lovely hotel with charm and character. The staff were amazingly helpful and welcoming and the tree-lined garden an oasis of calm. The main reception area features a number of water fountains, warm, richly coloured carpets and furnishings, and is pleasantly cool even when the outside temperatures are wilting!
5 out of 5
Recommended
for Everyone
by Passing Through from San Diego, CA

Good Visit

Posted Apr 20, 2014
We planned a last minute getaway and it turned out to be a really awesome trip. Nice hotel and everyone you encounter is friendly and seem happy to be there. Opt for the free breakfast.
4 out of 5
Recommended
for Everyone
by Roc from Bakersfield

Tween getaway

Posted Mar 31, 2014
Pros: Staff was wonderful.
Cons: finish the pool area
Location: Westlake Village Inn pool was nice accommodation. Proximity to Malibu was an adventure. Restaurant choices were abundant.
Our tween celebrated her 13th birthday at the Hyatt. We had a wonderful time and appreciate the special attention we received from the staff. Luther was a BFFL (tween talk). Wonderful stay and can't wait to go back to use the pool after it is renovated.
5 out of 5
Recommended
for Everyone
by Chris from Riverside, Ca

NIce Visit.

Posted Mar 31, 2014
Pros: It was clean and very quiet. Hotel staff was very professional.
Cons: provide silverware in the rooms.
Location: It was a great location next to the freeway and nearby shoppng as well
The room was clean and pleasant. We had 2 groups staying and they accomodating by keeping us on the same floor. No issues, the rooms were clean and the hotel itself is well taken care of. The staff is pleasant and eager to help. I witnessed an elderly lady fall in the parking lot and the 2 parking attendants ran oer to her to help her. Very pleased to see.