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Reviews of Alton Lodge Motel

3.5 out of 5
Alton Lodge Motel
76 Domain Rd, Whakatane

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 125 reviews" "
Rating 8 - Good. 44 out of 125 reviews" "
Rating 6 - Okay. 9 out of 125 reviews" "
Rating 4 - Poor. 2 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect spot for our one night stay
Stayed 1 night in Feb 2024

6/10 Okay

Glenice

Disliked: Property conditions & facilities
There was a nasty smell in the kitchen area which we could not locate.
Stayed 1 night in Feb 2024

8/10 Good

Domonique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were there they were awesome very convenient and quiet loved it.
Stayed 2 nights in Jan 2024

8/10 Good

Alister, Melville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and facilities. Bed a little on the hard side and the bathroom facilities were a little old fashioned but overall a nice place to stay
Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy, a confortable overnight stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Reception!
The lady that checked us in was wonderful Friendly and helpful and quick checkin. She gave us the New Zealand traditional milk gift and explained it. Great experience.
Stayed 1 night in Oct 2023

4/10 Poor

anthony

Liked: Staff & service
Pretty forgettable
Stayed for two nights, the checkin was excellent and the lady was helpful. The room was large and no steps to access. However, from 9pm until almost midnight on the Saturday loud music came through the walls, females could be heard screaming and laughing, with groups of them congregating outside my door. This was compounded by the fact the cars kept coming back and forth during the same period, making noise and the headlights shining through the room window, illuminating everything. Resultantly, I had only a few hours sleep and left very early the following morning. I doubt that I would stay again
Stayed 1 night in Sep 2023

6/10 Okay

Sheryl

Traveled with partner
Disliked: Property conditions & facilities
Bedroom is downstairs and bathroom/living at entry level - very unusual. New carpet and vinyl. The rest is very dated - mould in the bathroom which could easily be removed. Double bed has 'roll together'. Heat pump worked well.
Stayed 1 night in Sep 2023
Response from Alison on Sep 17, 2023
Thanks for your detailed review Sheryl, yes the vinyl and carpet in the room and all renovations take time especially as we are a reasonably priced motel. I dispute your statement that there is mould in the bathroom as we are very particular about that . You are also the first to say anything about the bed having roll back and did not say any of this in person.

10/10 Excellent

aditya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick amazing service
Stayed 1 night in Aug 2023
Response from Alison on Sep 17, 2023
Many thanks for your lovely review

2/10 Terrible

Ema

Stayed 1 night in Aug 2023
Response from Alison on Sep 22, 2023
Hi EmaI am sorry you gave us such a poor review having said to us that you had a lovely stay. You did not give any reasons so cant say much.

10/10 Excellent

Tere, Hamilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Warm comfortable
Stayed 3 nights in Jul 2023
Response from Alison on Sep 17, 2023
Many thanks for your wonderful review, glad you enjoyed your stay.

8/10 Good

Claudia

Stayed 1 night in Jun 2023

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy, the room was spacious and clean. Friendly welcoming staff. We enjoyed our stay.
Stayed 1 night in Apr 2023

10/10 Excellent

kazia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay at Alton Lodge over the weekend - a family group using two studio rooms and a larger family room - and were delightfully surprised at the standard of the Lodge, given it's one of Whakatane's cheapest. The atmosphere is lovely and this aged motel has been lifted to a very high standard: everything is meticulously clean; the bed linens, pillows and towels are new and top hotel standard; the staff are super-lovely, very friendly and knowledgable, always happy to help; the pool was clean and kept at a lovely temperature - neither too hot nor cold, and without a strong chlorine smell; the beds are really comfortable and although we could see that this Lodge is aging, it didn't really matter when the highest standard of motel upkeep has been diligently applied. For the price this is easily the best motel we've ever stayed at; we'll be back!
Stayed 1 night in Feb 2023

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Enjoyed a swim in the pool which is a real bonus.
Stayed 3 nights in Feb 2023

10/10 Excellent

Natalie

Stayed 1 night in Feb 2023

10/10 Excellent

C L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Whakatane
Excellent value for money, extremely helpful owners. Near enough to town centre for brisk walk to the cafes and restaurants, (try the Comm!)
Stayed 6 nights in Dec 2022

6/10 Okay

Jag

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The air con not going then cant stop
Response from Alison on Dec 19, 2022
What a pity you did not ask us about the air con Jag, it could have been something as simple as the remote needing new batteries. You are the first to ever mention this hence it is not a fault with the air conditioner. They are also serviced regularly.

10/10 Excellent

Linda

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful hosts
Stayed 1 night in Oct 2022
Response from Alison on Dec 22, 2022
Many thanks Linda Glad you enjoyed your stay.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff were welcoming and friendly and the unit was clean, tidy, and comfortable. We did have a disturbed night one night with people talking outside till after 11:30. It would also be good to have information in the unit about local places to eat, things to do, and information such as checkout time, use of laundry, etc.
Stayed 2 nights in Oct 2022
Response from Alison on Oct 23, 2022
Many thanks for the review Richard and I am sorry about the noisy people. If we had known or heard them we would have asked them to be quiet. We also do have a book in the room under the sky box with all the restaurants and information about the motel regarding check in times. Again I wish you had checked with us and we would have shown you where it was. Glad you had a good stay overall.

10/10 Excellent

A

Stayed 3 nights in Oct 2022
Response from Alison on Dec 22, 2022
Many thanks A, glad you enjoyed your stay

10/10 Excellent

Michelle, Upper Hutt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Management were very nice, friendly and helpful. And there is a beautiful welcome dog!
Stayed 1 night in Sep 2022
Response from Alison on Dec 22, 2022
Many thanks for your review Michelle, glad you enjoyed your stay and Zee - the motel dog. She is quite famous.

8/10 Good

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything we needed for our short 2days as i was trail riding all weekend
Stayed 2 nights in Sep 2022
Response from Alison on Dec 22, 2022
Many thanks for your review Ethan, so glad you enjoyed your stay

4/10 Poor

Linda

Stayed 4 nights in Sep 2022
Response from Alison on Sep 8, 2022
I am not surprised by your review Linda, you were very rude to our cleaners and upset them, all because they wanted to do a service at 9.30 am in the morning. We asked you to come and speak to us about it which you did and you said it was all fine but obviously it wasn't because you just hammer us with an unfair review. I am quite relaxed if you never want to stay with us again.

8/10 Good

STEVEN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and quite even though it is located on the main road.
Stayed 1 night in Aug 2022
Response from Alison on Sep 9, 2022
Many thanks for your review Steven, glad you found it quiet and friendly

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, spacious room. I don't think my daughter would have liked the big dog if she were with me.
Stayed 1 night in Aug 2022
Response from Alison on Sep 9, 2022
Many thanks for your review, I am sorry your daughter would not of liked Zee. She hardly moves these days but is big I admit.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but nice and clean. Lovely staff
Stayed 1 night in Jul 2022
Response from Alison on Dec 22, 2022
Many thanks for your review Erin, glad you enjoyed your stay.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful, unit we stayed in was very clean and tidy.
Stayed 2 nights in Apr 2022

10/10 Excellent

JAE DUCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Alison on Dec 22, 2022
Many thanks for your review Jae, so glad you enjoyed your stay.

10/10 Excellent

Fakalelu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were overwhelmed by the friendly welcome and how we were served. I highly recommend this venue to anyone. Keep it up. Stay positive in doing great quality business in Aotearoa. Malo lahi.
Stayed 1 night in Apr 2022
Response from Alison on Apr 14, 2022
Many thanks for your review, it was a pleasure having you stay maybe next time stay longer!

8/10 Good

Craig

Stayed 1 night in Apr 2022
Response from Alison on Dec 22, 2022
Many thanks for your review Craig

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great service. If you're on a holiday in the Bay of Plenty and looking for a nice base for dy trips, this is ideal.
Stayed 1 night in Dec 2021
Response from Alison on Dec 22, 2022
Many thanks Andrew, so glad you enjoyed your stay

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Motel, close to town but nice and quiet. The room is spacious and well set out. Our kids enjoyed the indoor pool.
Stayed 1 night in Dec 2021
Response from Alison on Dec 22, 2022
Many thanks Paul, glad you enjoyed your stay

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Alison on Dec 5, 2021
Thank you for your review Wendy

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful lady greeted us on arrival.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jul 2021
Response from Alison on Jul 16, 2021
Many thanks for your review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, efficient check in. Lovely, friendly reception at check in. Arrived with two vehicles and we were easily accommodated. Was no problem to offer us one of their office staff, parks. Customer service is always a good first impression for me. Nice, clean, spacious studio unit with all the ammenities. It was a cold night but the heat pump warmed the room pretty fast. Clean, crisp linen. Would definitely recommend.
Stayed 1 night in May 2021
Response from Alison on Jul 16, 2021
Many thanks for your review, so glad you had a great stay.

8/10 Good

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, and very clean
Stayed 2 nights in May 2021
Response from Alison on Jul 16, 2021
Many thanks for your review Zoe.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position with walking distance to town Easy entry and access Very comfortable beds
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean tidy room. Friendly staff and great value.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy and convenient
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly welcome and a clean and spacious room with everything I needed.
Stayed 1 night in Apr 2021
Response from Alison on Apr 11, 2021
So lovely to hear you had a good stay.

8/10 Good

mccarron

Liked: Cleanliness, staff & service, room comfort
Solid Stay with Fantastic Service - Need Updating
Room #11 Probably the best Greeting ever from the very friendly lady. Room was large but somewhat dated ( no mixer taps and smelly old lino ) Very comfortable bed. WiFi fast fast and strong. Lovely biscuits and nice plunger coffee bag. We would deinitiely stay here again.
Stayed 1 night in Feb 2021
Response from Alison on Apr 11, 2021
Glad you enjoyed my greeting and most of your stay. I dispute that we have smelly old lino, old yes but not smelly as we do a sniff test daily.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Motel
Comfortable, spotlessly clean room. Friendly management. Enjoyed the indoors pool. Short drive to town centre. Enjoyed our short stay.
Stayed 1 night in Feb 2021
Response from Alison on Apr 11, 2021
Many thanks Robert. So glad you enjoyed your stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, away from the centre but walkable, nice property, a bit unique having two floors :) Very helpful staff, went over and above to return an item we left behind. Thanks very much
Stayed 1 night in Jan 2021
Response from Alison on Feb 16, 2021
Many thanks for your review, yes the stairs can floor some people (excuse the pun) Glad you had a nice stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and host. All staff were friendly and helpful.
Stayed 3 nights in Jan 2021
Response from Alison on Feb 9, 2021
So glad you had a good stay. Many thanks

8/10 Good

ColinRuss, Tauranga BOP New Zealand

Traveled with partner
Liked: Staff & service, property conditions & facilities
Tidy condition very clean but could do with a refurbish,friendly staff.
Stayed 1 night in Jan 2021
Response from Alison on Feb 9, 2021
Many thanks for your review and yes the units are older but if they were refurbished they would cost more.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2021
Response from Alison on Jan 26, 2021
Many thanks for review

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management of the motel were most helpful and obliging
Stayed 2 nights in Jan 2021
Response from Alison on Jan 10, 2021
many thanks for your review, I am glad you found us helpful

10/10 Excellent

Elizabeth, Auckland

Traveled with family
Liked: Cleanliness, staff & service
The property was well maintained. It was close enough to walk into the main area, but far enough away from the noisemakers.
Stayed 2 nights in Jan 2021
Response from Alison on Jan 10, 2021
Many thanks for your review Elizabeth, so glad you had good stay