Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
by Rita from Ohio
Posted Dec 23, 2013
Pros: We loved the area, the beauty of West Virginia
Cons: Registration, per above. To the employees that work at front desks and know exactly where lodging is, better directions should be given to guests.
Location: Don't know, was not told about anything
When I was registering, I was not told the monies would be immediately taken from my account, nor was I told I could make reservations for my grandchildren to have breakfast with Santa. When I found this out I called the hotel, about the cost, basically, it is what it is...When I looked on line and found out that the children could have breakfast with Santa I called they were sold out, but I was forwarded to the voice mail of Valerie for whom I left a message, but my call was not returned, it was a very disappointing $413.80 later for a one night stay, arriving late on Friday night, only to leave the next day before 11 a.m.
for Everyoneby A verified traveler
Last minute tripPosted Aug 30, 2013
The room size was great but the bed and decor was really old, outdated and somewhat uncomfortable