Exterior

Reviews of Candlewood Suites Oak Harbor, an IHG Hotel

2.5 out of 5
Candlewood Suites Oak Harbor, an IHG Hotel
33221 State Route 20, Oak Harbor, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 498 reviews" "
Rating 8 - Good. 119 out of 498 reviews" "
Rating 6 - Okay. 22 out of 498 reviews" "
Rating 4 - Poor. 7 out of 498 reviews" "
Rating 2 - Terrible. 4 out of 498 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The staff is so friendly and helpful. We stayed in a studio, and it far surpassed an average hotel room. The full kitchen, complete with dishwasher and full-size refrigerator , made our time comfortable. We really appreciated the free laundry facilities. Well done!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice room amenities
Stayed 1 night in Mar 2024
Response from Megan G. on Apr 6, 2024
Dear Mary, Thank you so much for your kind review! We're so pleased to hear you enjoyed your visit with us and meeting the team! Thank you so much for taking the time to let folks know about your experience! We hope to see you again in the near future, and thank you again for your lovely review! :)

2/10 Terrible

paul

Stayed 1 night in Dec 2023
Response from Megan G. on Dec 11, 2023
Dear paul, Thank you for your review of your recent stay with us! I'm very sorry to hear that you did not enjoy your visit with us, and we would love to hear where/how we could improve! Thank you for taking the time to let us and others know about your impressions during your visit, and we hope to hear from you again soon. Thank you again!

8/10 Good

Neil E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2023
Response from Megan G. on Dec 11, 2023
Dear Neil E, Thank you so much for your great review! We're so pleased to hear that you enjoyed your visit with us at Candlewood Suites Oak Harbor! We appreciate that you took the time to let us and others know about your experience, and we hope to see you again in the near future! :) Thank you again!

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Megan G. on Dec 11, 2023
Dear Donald, Thank you so much for your kind review! We're pleased to see that you've enjoyed your stay with us and we hope to see you again in the near future! Thank you for taking the time to let us and others know about your experience! :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Megan G. on Oct 2, 2023
Thank you so much for your fantastic review! We're pleased to hear you enjoyed your stay with us and that you've been so kind as to let us and others know about the experience! Please visit us again soon! :) All the best!

8/10 Good

diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Nice hotel, friendly staff! This is the 2nd year we have stayed at this hotel while participating at the Oak Harbor Music Festival.
Stayed 2 nights in Sep 2023
Response from Megan G. on Sep 7, 2023
Dear Diana, Thank you so much for your review! We're glad to hear that you've continued to enjoy your visits with us and have enjoyed the Oak Harbor Music Festival! :) Thank you so much for taking the time to let others know about your experience and we hope to see you again next year!!

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC didnt really work in bedroom.
Stayed 1 night in Aug 2023
Response from Megan G. on Sep 7, 2023
Dear Emily, Thank you so much for your review! I'm sorry to hear about the A/C issue in the room; we always hope that guests let us know about issues while they're staying with us so we can remedy the situation right away. Maintenance has been made aware of the issue. I am very sorry to hear that you experienced this issue during your stay and we hope you visit with us again so we can get another chance to wow you! Thank you so much for your review and we hope to see you again in the near future!

10/10 Excellent

Jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff. Would stay again
Stayed 1 night in Aug 2023
Response from Megan G. on Sep 7, 2023
Dear Jason, Thank you for your review! We're so glad you enjoyed your stay and meeting the team! Thank you again and we hope to see you again soon! :)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whidbey Island Coupeville Art Fair vacation
This was our first stay at this hotel. Clean, friendly and helpful staff, great room and very comfortable bed! You do need to improve your street signage, we passed the property twice before finding it. The signs are not visible from the highway and you do not have them lit at night. Minor but important to new customers.
Stayed 4 nights in Aug 2023
Response from Megan G. on Sep 7, 2023
Dear Richard, Thank you so much for your fantastic and thorough review! It means a lot to us to hear from our guests and we're so glad to hear that you enjoyed your visit! We have changed the timers on the automatic lights for the parking lot; we apologize these were off-time when you arrived. Summer sunlight hours rapidly change this time of year, and we apologize the timers were off on your day of arrival. Thank you so much for your review, and we hope to see you again in the future! :)

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and well equipped
Stayed 2 nights in Aug 2023
Response from Megan G. on Sep 7, 2023
Dear Denise, Thank you for your kind words and great review! We're so glad to hear you enjoyed our spacious and well equipped rooms! Thank you for letting us and others know about your experience! We really appreciate hearing from you! Thank you again!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Megan G. on Sep 7, 2023
Dear Amanda, Thank you for your great review! We're pleased to hear you enjoyed your stay and we hope to see you again in the future! :)

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Good stay! Very clean
Stayed 2 nights in Jul 2023
Response from Megan G. on Sep 7, 2023
Dear Veronica, Thank you so much for your review! We love to hear that you enjoyed your visit! Thank you for letting us and others know about your experience and for letting potential guests know what to expect when they arrive! Thank you! :)

10/10 Excellent

Randall

Stayed 1 night in Jul 2023
Response from Megan G. on Sep 7, 2023
Dear Randall, Thank you so much for your spectacular review! We're pleased to hear you enjoyed your visit! Thank you for staying with us!

10/10 Excellent

Rebekah

Traveled with family
A great place to stay. Extremely clean.
Stayed 1 night in Jul 2023
Response from Megan G. on Sep 7, 2023
Dear Rebekah, Thank you so much for your review! We're so pleased you enjoyed your visit with us! Thank you for letting us and others know about your experience! We hope you stay with us again in the future! :)

10/10 Excellent

Bradley

Stayed 1 night in Jul 2023

10/10 Excellent

Erick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and the staff were professional and kind. Clean room & comfortable bed. Great place for a night’s stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable room with cooking essentials. We definitely will stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Edmund

Stayed 2 nights in Jun 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Jun 2023

10/10 Excellent

Thai lor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, with a lot of accommodations. Definitely one of the best places to stay in the area.
Stayed 5 nights in Jun 2023
Response from Megan G. on Jul 1, 2023
Dear Thai lor, Thank you so much for your kind review! We're so pleased to hear that you enjoyed your visit with us and we hope to see you again in the near future! :) Thank you again!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Megan G. on May 30, 2023
Dear Allen, Thank you so much for your excellent review! We're so glad you enjoyed your visit with us and we hope to see you again next time you visit gorgeous Whidbey Island! Thank you again!

8/10 Good

Kumera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Megan G. on May 30, 2023
Dear Kumera, Thank you so much for your kind review! We're happy to hear that you enjoyed your stay with us and we hope to see you again in the near future! Best wishes and happy travels!

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
My family and I stayed here for a night. It was very comfortable and the staff was very helpful. We had a great time.
Stayed 1 night in May 2023
Response from Megan G. on May 15, 2023
Dear Vincent, Thank you so much for your wonderful review! We're so pleased that you and your family enjoyed your stay! Your compliments have been passed on to the Team, and we hope to see you all again in the near future! Thank you again! :)

10/10 Excellent

GEORGE, ELIZABETH CITY

Stayed 1 night in Apr 2023
Response from Megan G. on May 15, 2023
Dear George, Thank you for your wonderful review! We appreciate the feedback and we're pleased to hear that you enjoyed your stay! :) We hope you visit us again next time you're on beautiful Whidbey Island! Thank you!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent place to stay at the price range.
Stayed 2 nights in Mar 2023
Response from Megan G. on Apr 3, 2023
Dear Joseph, Thank you so much for your kind words and wonderful review! It means a lot to our Team to hear from our guests, and we're so happy to hear that you enjoyed your visit with us! Thank you for taking the time to let us and others know about your stay! It helps us out a lot! We hope to see you again soon! :) Thank you again!

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. Bedroom in suite is quiet for sleeping, blocking out any hall noise. Very comfortable and clean. Only complaint is the room temperature is hard to control.
Stayed 3 nights in Mar 2023
Response from Megan G. on Mar 14, 2023
Dear Lori, Thank you so much for your excellent review! We sincerely appreciate your feedback, and we're so pleased you enjoyed your visit with us! I'm sorry to hear that the in-room HVAC units were tricky. They're 'green units' that shut off automatically if they don't detect movement, and can take awhile to warm/cool from their off setting. We apologize for this, but the Front Desk does have a work-around that seems to help. If you stay with us again- and we hope you do! - please let us know, and we'll be happy to set up the by-pass for you! Once again, thank you for your kind words and we hope to see you again soon! :)

10/10 Excellent

Zach

Stayed 1 night in Mar 2023
Response from Megan G. on Apr 3, 2023
Dear Zach, Thank you so much for your excellent review! We're so happy to hear that you enjoyed your visit with us, and grateful for letting us and others know about your experience! We hope to see you again in the future! :) Thank you!!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees have just been so kind and helpful. We are staying due to a plumbing emergency at our home. We’ve been having to expand our stay day by day due to the ongoing repairs at our home and the staff have been so accommodating and supportive.
Stayed 1 night in Feb 2023
Response from Megan G. on Feb 27, 2023
Dear Kristen, Thank you so much for your kind review! We're so pleased that we can make your stay with us a comfortable one, even while you're dealing with the constant worry and headache of sudden home repairs. While we hope your emergency is resolved quickly, we're happy to have you and your family stay with us in the meantime! Thank you for taking the time to let us and others know about your stay! It means a lot! :)

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop, not many choices in Oak Harbor, this is definitely the best- had a small gym and there’s complimentary laundry.
Stayed 2 nights in Jan 2023
Response from Megan G. on Jan 24, 2023
Dear Anonymous, Thank you so much for your wonderful review! We're so glad to hear that you enjoyed your stay with us! It's always so nice to get feedback from our guests! Thank you for taking the time to let us and others know about your experience, and we hope to see you again in the near future. Thank you again!

4/10 Poor

Eben

Stayed 1 night in Jan 2023
Response from Megan G. on Mar 6, 2023
Dear Eben, Thank you so much for taking the time out of your day to let us and others know about your visit with us! I'm sorry to see that we didn't meet your expectations for an excellent stay. If there's something we could have done better or made your experience better- please feel free to reach out and let us know! Any and all feedback from guests is welcome. It lets us know where we're succeeding and where we need to improve. Thank you again for staying with us!

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Decent Price, Accepts Dogs!
Had a good stay at this hotel. Its accepts dogs for only $15 per pet, per night, which is reasonable. The staff was friendly and competent. The room was nice, and clean. It is definitely set up more for cooking your own meals rather than the typical hotel experience, which would be a good thing for longer stays. My only complaint was that my room only had one end table next to the bed. Also, the side with the end table was the only side with a lamp and outlet. So, while my wife had somewhere to put her stuff and charge her phone at night...I did not. However, that was just a minor issue, that wouldn't prevent me from staying there again. One piece of advice... Do Not eat at the Chinese restaurant next door (China City). It may be close by, but their food is terrible and overpriced!
Stayed 1 night in Dec 2022
Response from Megan G. on Dec 9, 2022
Dear Brandon, Thank you so much for your review! We're pleased to hear that you enjoyed your visit and meeting our TEAM! :) We appreciate that you took time out of your day to let us and others know about your stay and we hope you visit with us again! I'm sorry to hear about the night stand situation being less than ideal. We are due to receive a little "facelift" starting in 2023 and that issue should be remedied; in the meantime we do have an extra night stand available for guests if they would like one. Just check with our Front Desk! :) Thank you again for your review, and your stay with us! We hope to see you again soon! Until then, best wishes and happy travels!

10/10 Excellent

Viisha

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Response from Megan G. on Dec 1, 2022
Dear Viisha, Thank you so much for your kind review! We're so pleased you enjoyed your stay with us! It is very much appreciated that you took the time to let us know about your visit! Thank you! :)

10/10 Excellent

Molly

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Megan G. on Nov 28, 2022
Thank you for your review! We hope you enjoyed your stay and would love to hear from you if there was anything we could do to make future stays better! Thank you again!

8/10 Good

David

Stayed 1 night in Nov 2022

6/10 Okay

Verified traveler

Not responsive
They are getting this rating because no one got back to me. Because I was sick I wasn't able to go and no one got back to me about being able to cancel or refund. I tried to cancel 3 days prior but it said it was too late so I was trying to contact the hotel about canceling and refund because I was sick. No response at all.
Stayed 1 night in Nov 2022
Response from Megan G. on Nov 20, 2022
Dear Anonymous, Thank you for letting us know about the issue you experienced when trying to cancel your booking. I was happy to speak with you and I'm glad that we got everything sorted out. I apologize for not being in contact with you sooner due to the in-house system update we recently had. I hope you're feeling better and we hope to see you in the future! Thank you for getting in contact with me personally, and again, I apologize for the miscommunication!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Megan G. on Nov 14, 2022
Thank you, Denise! We're so glad you enjoyed your visit with us! :)

10/10 Excellent

Alisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that there is a1 bedroom option for our family
Stayed 7 nights in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Alisha, Thank you so much for your review! We love to see you all when you come to visit, and we're so glad you come back so often! Thank you again, and we look forward to your next visit! :)

2/10 Terrible

jean

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Jean, Thank you for your review! We're sorry to hear that you found the hotel to be noisy. Our Front Desk TEAM is always available so that if you encounter an issue during your stay we can help find a solution right away. We hope you stay with us again and give us another chance to wow you! Thank you again for your review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was just like the title. Comfort. My only complaint is being put right next to the office.
Stayed 1 night in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Anonymous, Thank you so much for your review! We're glad you enjoyed your stay with us! We're sorry to hear you didn't enjoy having a room next to our office! We always love to hear from guests while they're staying with us so that we can come up with solutions or hear your suggestions while you're still visiting. The TEAM hopes you stay with us again soon, and we appreciate you taking the time to let us and others know about your experience! Thank you!

10/10 Excellent

vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Vivian, Thank you so much for your review! We're so glad you enjoyed your stay and we hope to see you again on your next visit to Whidbey Island! :)

8/10 Good

Charnelle

Stayed 1 night in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Charnelle, Thank you for your review! We're glad you enjoyed your stay with us and thank you for taking the time to let us and others know about your experience! :)

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Tracey, Thank you for your review! It's great to hear that you enjoyed your stay with us! Thank you for letting us and other potential guests know about your experience! :)

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just a nice clean safe place to stay
Stayed 2 nights in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Richard, Thank you for your kind review! We're so glad you enjoyed your visit with us! The TEAM loved to hear that you found the hotel to be a nice place to be! :) We hope to see you again in the near future! Thank you again for your review!

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Had fun, thanks
Stayed 2 nights in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Cynthia, Thank you for your excellent review! We're so pleased to hear that you had fun on your visit! Thank you for letting us know about your experience! We hope you get the chance to visit beautiful Whidbey Island again in the near future! :)

10/10 Excellent

Reynold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Wes

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and property
Stayed 1 night in Oct 2022
Response from Megan G. on Nov 10, 2022
Dear Wes, Thank you for your great review! The TEAM is so happy to hear that you enjoyed the hotel and meeting all of us! :) Thank you for taking the time to let us know about your stay! It means a lot!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2022
Response from Megan G. on Nov 10, 2022
Dear John, Thank you for your excellent stay rating! We're so glad you enjoyed your stay! Thank you for taking the time to let us know how your visit went :)