Ratings based on 760 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth. Australia

Great rooms, great location

Posted Jan 19, 2015
The best hotel we stayed at on a 5 week, 14 hotel trip (2 adults, 1 three year old). Great for such a high quality hotel to have a full bathroom, a cheap guest laundry, kitchenette with microwave, toaster, crockery and good coffee. Also plenty of space in bar fridge/minibar for your own food and drink which is rare. We had heaps of space with 2 queens and fold out sofa double left open for the full stay. Easy access to main strip and lifts. Room was quite and the outdoor spa and pool was a godsend. Couldn't fault the hotel or staff, we will be back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Close to gondola and good location

Posted Jan 17, 2015
Awesome, good facilities, friendly staff, good restaurant in hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Washington

Great hotel right near the ski lifts

Posted Jan 10, 2015
Excellent experience from the time we got there. The staff was very professional and helpful in every way. Their restaurant recommendations were spot on and the location to the mountain was amazing. We literally walked 2 minutes to the gondolas. The location of this property in Whistler Village was so convenient as well. It was near all of the hot spots. We are going to go back next year to ski again. A great experience that will never be forgotten. We all had the time of our lives and thank you Crystal Lodge!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2015
Great customer service. Tiny room but clean. Superb location at the base of both whistler and black comb mountains.
5 out of 5
Recommended
for Everyone
by A verified traveler

O melhor custo-beneficio que encontrei na montanha

Posted Jan 6, 2015
A escolha do hotel foi perfeita. O custo apesar de um pouco alto como toda a cidade, foi bem justo. Suite muito boa, nao encontrei defeitos, assim como no staff do hotel que me ajudou sempre que precisei. Localizacao perfeita, muito proximo da montanha, bares e restaurantes. Starbucks e Spaghetti Factory dentro do hotel tambem sao muito bons, mais um ponto positivo. Nao tem o que dizer: por esse custo, nota maxima!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel next to everything

Posted Dec 30, 2014
Right in the center of the village. Incredible convenient. Not over the top like the Four Seasons or Westin, but everything you need for a comfortable ski trip.
4 out of 5
Recommended
for Families
by A verified travelerfrom Sydney Australia

In the heart of it all

Posted Dec 28, 2014
Pros: Customer service was 100% as was its proximity to practically everything you could want to do on the snow.
Cons: A toaster would have helped - apart from that we were quite happy.
Location: In the heart of the village stroll. It is close to most of the quality eateries and just a 3 minute stroll to the gondolas for ANYTHING snow related.
My family and I decided to stay at the Crystal Lodge & Suites for 9 nights and certainly did NOT regret the decision. The staff were extremely friendly and someone was always available regardless of the time of day - I guess they really meant 24 hour concierge! I would recommend an upgrade from the traditional double room if you have a family of 4 or more - you won't fit otherwise. We tried the upgrade for the first 5 days and then went down to the double and you could immediately see the difference in room size. Overall I would certainly recommend this establishment to anyone thinking about a place to stay while at Whistler.
5 out of 5
Recommended
for Everyone
by A verified traveler

Mini vaca

Posted Dec 21, 2014
Everything was excellent. Only complain which is minor - I found the pillows a little hard. Also, air/heating was loud through the night going on and off to control the temperature.
3 out of 5
by A verified travelerfrom Seattle, WA

Good location - noisy neighbors at night

Posted Dec 19, 2014
Pros: Location.
While the hotel is very close to the lift and the rooms are comfortable and clean, when the bars let out at night and revelers come back to their rooms and are obnoxiously loud, the staff say thank you for the info and do nothing about it. This happened both nights we were there. After finding hotel supplied earplugs in the night stand, I gather the hotel attracts the ski-by-day and party-by-night crowd more than The Listel, where we have stayed before (also extremely close to lifts).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

Centrally located, clean, comfortable, hot tub

Posted Dec 8, 2014
Pros: Everything
Location: Centrally located
We had a great weekend getaway for our anniversary. Greeted very professionally, staff were great and welcoming. Great location, comfortable rooms, the hot tub was super!