Ratings based on 35 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Phoenix
Whistler Ski Resort Hotel/CondoPosted Jan 27, 2015
Pros: Convenience to stores & restaurants, underground parking and ski bus stop at end of building.
Cons: Check-in and check-out and replace kitchen equipment.
Check-in was challenging as there was no lobby, and instructions posted on door for driving to another place some distance away (in snow) with no map were a bit confusing and inconvenient. While room was OK, it was quite small even with Murphy bed up, lighting was poor, coffee maker was as cheap as they come and did not work properly, and kitchen utensils were from a thrift store at best. Checkout also was inconvenient and required driving some distance away.
Comment from Hotel Management
Apr 15, 2015 by Emma, Hotel Management
Thank you for taking time to post a review of your recent stay. We appreciate your feedback and while we unfortunately did not meet your expectations on your recent stay we do go out of our way to make sure all of our guests have a great experience and so hope to see you again in the near future. Emma Sanderson, Customer Care Manager, ResortQuest Whistler
for Business Travelersby Owenfrom Seattle
Don't botherPosted Aug 1, 2014 on Hotels.com
Showed up after booking on hotels.com. No special instructions sent via email. Arrived at the hotel and the lobby was shutdown permanently. There was a note on the door that resort quest guests needed to go to a different hotel to check in. No phone to call, no directions to it, and I was traveling from out of the country with no cell service. After finding some free wifi and getting directions to the other hotel I arrived hoping to check in. No luck. They didn't know anything about the property, had no record of my reservation, and had no idea why I was there. 15 minutes later the hotel clerk said I need to travel to another location and they can help. I arrived at another lobby where they had no idea what I was doing there. Fortunately while he was shuffling through papers he received a call from the previous hotel and said I needed to check in at another hotel. Back in the car with some poor directions I finally arrived at a hotel that knew about my reservations at the hotel I was booked at. They gave me the instructions and key and I was able to access my room 2 hours after I had originally arrived. Stay somewhere else. It isn't worth it.
for Everyoneby A verified traveler
Value for moneyPosted Jun 19, 2014
Pros: Value for money and location
Cons: If the facilities or rooms were improved you would expect to pay more
Location: Whistler being a Ski Resort town it had all the things that North American Ski Resorts have, Hiking, Mountain Bike riding
The lodge was value for money. A great location right in the market place and whistler village. It is old but comfortable and if fully renovated you would expect to pay a lot more to stay here. Having to go to another hotel (Aspen) to check in wasn't a problem for us as we were driving and we new about this before arriving.
Recommendedby A verified traveler
summer ridingPosted Jun 17, 2014 on Hotels.com
Great location if you're their to bike or visit. Long walk through village if you're skiing. Very convenient to markets and grocery stores. Secure parking. Coffee shops right downstairs.
for Familiesby A verified traveler
Good value for a resort stay.Posted Apr 21, 2014 on Hotels.com
The Marketplace location is very close to some important shops (grocery, pharmacy, liquor, coffee, bakery) but a bit of a walk from the lifts. On the positive side, that walk is right down the main pedestrian village. Our suite had a huge equipment closet right in the room which was a great convenience. The furnishings were dated, but clean, comfortable, and functional. The full kitchen was equipped with everything that we wanted except for a kettle – not a big deal: we just used a pot to boil water for tea. Housekeeping was provided every 4 days during our stay and the staff member who served us was quite friendly. For the price we paid, it was a great value for a snowboarding vacation at a major resort.
for Getaway With Friendsby Josefssonfrom Sweden
Posted Mar 16, 2014 on Hotels.com
Good location in Whistler close to grocery store, liquor store, restaurants, shopping and ski bus stop. The hot tub was really hot -perfect for a relaxing moment after a day out on the slopes. The rooms were well-equipped and comfy. The only real issue we had was the hassle of checking in and out. That had to be done at another hotel further up the mountain, several miles away,. Since we did not have a car, this meant taking all our gear and luggage on two different ski buses or in an overpriced taxi, up and down the mountain just to be able to receive and return our keys. Sweaty, tiresome and time-consuming. Why not collaborate with one of the other hotels down in the village?
for Everyoneby A verified traveler
Great Place For The Guys To Stay.Posted Feb 13, 2014
Pros: Location, elevator and underground parking.
Cons: Unit need to be updated.
Great location in the Marketplace, right at the end of the main walking avenue. The unit was beat up, as most rentals in ski country are, however the bathroom floor had mold around the tub. You have to check in at another ResortQuest property and the staff there, like most of Whistler, are young and very friendly.
for Getaway With Friendsby Benfrom Quebec City
Affordable and alrightPosted Jan 28, 2014 on Hotels.com
This place is perfect if you want an affordable accomodation in Whistler. There was no room service and nobody to bother you. It was really quiet. There is a full kitchen with a dishwasher, a sofa bed and a fire place. It was about 10 minutes walk from the lift, but there is a shuttle if you prefer. It's right by the liquor store, grocery store... and drug store. The only thing I did not like is that you have to check-in at ''Aspen Hotel'', which we did not know, so it was kind of a pain because we had to reload all our stuff in the car and search for that other place...
for Golfby Nealfrom Vancouver, BC
Good room and location, huge pain to check in/outPosted Dec 22, 2013 on Hotels.com
No issues with the room at all - had everything we needed, and a great location overlooking Olympic Plaza. The problem was the checkin process. Arrived on site (having received no specific checkin info from ResortQuest or Hotels.com) to a sign saying there is no front desk, and a listing of 4 different phone numbers to call. Thankfully the second one was the right one. They then directed me to go to the Aspens to check in, which is in the Upper Village (two bus rides away if you don't have a car with you... still a pain even with one). Once checked in everything was okay, but the checkout process was the same - trekking up and down the mountain just to drop off keys. Other companies who book rooms in Marketplace Lodge (there are at least four!) at least let you leave your key in the room when you leave so you don't have to spend your whole morning on buses just to return a key. Lesson: If you do book with ResortQuest, find out before you arrive how and where to check in.
for Spaby Charles et fanniefrom Quebec
PERFECTIONPosted Dec 8, 2013 on Hotels.com
Tout était parfait et propre, directement dans le village avec balcon et vu sur les montagnes et scène des spectacles !