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Reviews of The Aspens by Whiski Jack

3 out of 5
The Aspens by Whiski Jack
4800 Spearhead Drive, Whistler, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 73 reviews" "
Rating 8 - Good. 22 out of 73 reviews" "
Rating 6 - Okay. 4 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MIN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to gondola, true ski in ski out, walkable to whistler village. Whisky Jack Realty Management very responsive and helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
They were very accommodating to my requests and was smooth check in and easy code access. Spacious and nice balcony too
Stayed 3 nights in Sep 2023
Response from Andrea on Nov 5, 2023
Thank you for the kind review :).

10/10 Excellent

Saira, North Vancouver

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet place, 1 pool and 3 hot tubs were great amenities, 10 minute walking access to Whistler village also nice. Washer, dryer, dishwasher. 3 fans and AC in unit. Toiletries could use an upgrade. No hand soap provided. TV’s were small And dated. No access to streaming apps. Easy parking and friendly efficient communication with property management made it for quick check in check out.
Stayed 2 nights in Aug 2023
Response from Andrea on Feb 15, 2024
Thanks for the kind review.

2/10 Terrible

Jan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t get what we paid for room configuration check in and check out were to early and to late Had an event there and was very disappointing Do not like to get an email stating we have to do the cleaning recycling due to lack of staff excuse when you are paying tip $$$ dirty kids underwear found in the bedroom no air conditioner in room only in the one bedroom and did not cool the room but made the bedroom uncomfortable as we were so cold trying to cool off the rest of the unit. We only book suit conditioned hotel rooms in the summer especially when it was over 30 degrees would like some compensation $$ taken off as it was not what we booked
Stayed 2 nights in Aug 2023
Response from Andrea on Feb 15, 2024
Hi JanI am so sorry to hear that this unit was not cleaned to our standard. Otherwise, I do find this review unsettling. We are clear and honest about air conditioning provided - we do not advertise as the building is not equipped to handle it for every room in the condo. The unit you stayed in was the one you requested. As with all vacation rentals, we ask that garbage and recycling be taken out - this is a standard in the industry. Most hotels can provide in-room air conditioning, but not condo complexes like Aspens. For additional services, you might be better suited to a more full-service hotel for future stays.

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Andrea on Feb 15, 2024
Thanks for the excellent review!

6/10 Okay

Enrique

Great location and very good front desk service
Stayed 2 nights in Aug 2023
Response from Andrea on Aug 8, 2023
Thank you for the kind words. I hope to hear more about how we can improve your stay for next time.

8/10 Good

Wansoo

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Andrea on Aug 6, 2023
Thanks for your kind review.

8/10 Good

tony y m

Stayed 2 nights in Jun 2023
Response from - Emily (Guest Service Agent) on Jul 2, 2023
Thank you for the review Tony! We are glad you enjoyed your stay!

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The wi fi code left for us was incorrect needed to get correct code off modem. Fridge door hard to close scraped against counter edge. Other than those minor things the unit was lovely well kept and clean.
Stayed 2 nights in May 2023
Response from Andrea on Jun 1, 2023
Thank you for the info! We recently updated our process for Wifi in our rooms. Appliances are also being updated in this room.

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out. 3 hot tubs.
Stayed 5 nights in Apr 2023
Response from Andrea on Jun 1, 2023
Glad to hear you enjoyed your stay!

10/10 Excellent

Romana

Liked: Cleanliness, property conditions & facilities
Great stay Perfect ski in ski out
Stayed 2 nights in Mar 2023
Response from Andrea on Apr 11, 2023
Thank you so much for the amazing review!

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, room comfort
Weekend get-away
Was there with family for the long weekend was most enjoyable property was clean and quiet we had a most enjoyable time and will return .
Stayed 4 nights in Sep 2022
Response from Rebecca at Whiski Jack Resorts on Sep 8, 2022
Thank you for the wonderful review, Shelley!

10/10 Excellent

russell

Traveled with family
Liked: Cleanliness, room comfort
Perfect family stay.
Was a perfect place to stay with the family for Whistler activities. Easy walk into town and pool was great when not out and about.
Stayed 4 nights in Aug 2022
Response from Rebecca at Whiski Jack Resorts on Aug 29, 2022
Thank you for the great review, Russell! We hope to welcome your family back again!

8/10 Good

Lutz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We decided to extend our stay by one more night. The process itself was not as easy as we did hope, but ok. The annoying part: we didn't get the new door code so we stood in front of a locked door. After calling we received a new code that didn't work either. But IT finally worked out.
Stayed 2 nights in Aug 2022
Response from Andrea on Aug 25, 2022
Hi Lutz - I'm so sorry to hear this! It is not our practice to miss an important error like this one. Thank you for the feedback (and the great review) and I will share with our team.

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, contemporary and quiet. Bed was firm, water hot and three fans for the unusually hot days. Front desk was friendly and helpful. Plenty of kitchen ware for our stay. We liked the short walk up and down the hill for exercise before and after meals.
Stayed 4 nights in Jul 2022
Response from Rebecca at Whiski Jack Resorts on Aug 19, 2022
Thank you for the wonderful review, Steven!

8/10 Good

Ann

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice for families and kids and very quiet at night. It would have been even better if there was AC in the unit as it was extremely hot.
Stayed 2 nights in Jul 2022
Response from Andrea on Aug 2, 2022
We are so glad to hear your family enjoyed the Aspens! We do provide fans but sadly, no AC.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, room comfort
The condo was beautiful! The beds and towels were crisp and clean. Check in/out was super easy and the building facilities were amazing. Great view too!! The bike storage was a bit of a gongshow but we made it work
Stayed 2 nights in Jul 2022
Response from Rebecca at Whiski Jack Resorts on Jul 25, 2022
Thank you for the wonderful review, Julia!

10/10 Excellent

KAREN

Stayed 5 nights in Jul 2022

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Rebecca at Whiski Jack Resorts on Jun 17, 2022
Thank you, Caroline!

10/10 Excellent

Teresa

Traveled with partner
Liked: Amenities, property conditions & facilities
Nicely kept property. Too bad there's no restaurant or cafe nearby
Stayed 3 nights in May 2022
Response from Rebecca at Whiski Jack Resorts on Jun 3, 2022
Thank you for the great review, Teresa!

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family had a great stay at the Aspens. The unit was clean and spacious, and and the kids loved the pool and hot tub. Also, a very walkable location to the village.
Stayed 3 nights in May 2022
Response from Rebecca at Whiski Jack Resorts on May 30, 2022
Thank you for the wonderful review, Ryan! We are happy to hear you had a great stay!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious place with a view down the mountain and rare ski in-ski out location. Decor is dated but the space and location more than make up for it!
Stayed 3 nights in Apr 2022
Response from Andrea on May 22, 2022
Thanks for the feedback.

8/10 Good

Pénélope

Traveled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Jan 2022
Response from Rebecca at Whiski Jack Resorts on Feb 25, 2022
Thank you for the wonderful review, Pénélope!

10/10 Excellent

Marcelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice kitchen with all the equipment needed for meal preparation, useful as many restaurants were closed for renovations/staff breaks. Beds were comfy and bathrooms stocked with shampoo, soaps and lots of towels.
Stayed 2 nights in Nov 2021
Response from Rebecca at Whiski Jack Resorts on Nov 7, 2021
Thank you for the wonderful review, Marcelle!

6/10 Okay

Jocelyn

Traveled with family and small children
Disliked: Cleanliness
Property was not very clean, dated and could use maintenance. I thought the aspens was a bit more high end.
Stayed 2 nights in Sep 2021
Response from Chanel at Whiski Jack Resorts on Sep 7, 2021
Thank you for taking the time to leave us a review of your recent stay at the Aspens. We are very sorry you were unhappy with the level of cleanliness while staying with us. I can assure you this is not a standard of Whiski Jack. Should you wish, please contact us with the points during your stay that did not make this a perfect experience for you. We find it most useful to hear how we can develop and always use these comments to help improve future stays. We hope you will consider staying with us in the future.

10/10 Excellent

jila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the property was really good. The property managers were responding to phone calls, emails very quickly
Stayed 2 nights in Aug 2021
Response from Chanel at Whiski Jack Resorts on Sep 7, 2021
Thank you for the wonderful review, Jila! We hope to welcome you back for a future stay.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, clean, nice groups, no A/C in units though.
Stayed 3 nights in Aug 2021
Response from Chanel at Whiski Jack Resorts on Aug 31, 2021
Thank you for the great review, Russell!

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location and great for families
Stayed 3 nights in Jul 2021
Response from Chanel at Whiski Jack Resorts on Jul 17, 2021
Thanks for the great review! We hope to welcome you back to Whistler soon.

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, room comfort
I would stay here again.
Overall really impressed with all the gear in the kitchen and bathroom. All well stocked. The place was great. Sofas aren’t comfy but they are new and clean. My only issue is 10am checkout is too early. Also taking your own garbage and recycle out I think is really not something a hotel should have you do on check out day. I would stay here again.
View from our room 4th floor
View from our room 4th floor In October
View from our room 4th floor
Stayed 2 nights in Oct 2020
Response from Chanel at Whiski Jack Resorts on Oct 27, 2020
Thank you for the great review, Rebecca! We're sorry we are unable to provide any later checkouts at this time, as we are required to leave a certain amount of time between guests to follow the BC Hotel Association guidelines. Thank you for your patience and understanding. We hope to see you again soon!

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020
Response from Chanel at Whiski Jack Resorts on Oct 15, 2020
Thank you for the review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Family getaway
Excellent condo for a family visit to Whistler. Great location, wonderful views and amenities!
Stayed 2 nights in Jul 2020
Response from Whiski Jack Resorts on Jul 22, 2020
Thank you for taking the time to leave us a great review! We hope to welcome you back for future Whistler getaways.

10/10 Excellent

Trish, North Vancouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very spacious, and we loved the easy access to the mountain!!
Stayed 2 nights in Mar 2020
Response from Whiski Jack Resorts on Mar 17, 2020
Thank you so much for leaving us a great review, Trish! We hope to welcome you back next winter.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
like that it is close to the upper village and walking distance to main village, ski and ski out, has ski valet, pool with three hot tubs.
Stayed 2 nights in Jan 2020
Response from Chanel at Whiski Jack Resorts on Jan 29, 2020
Thank you for the great review! We hope to welcome you back for future stays.

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Good location
Great location with pool and hot tub. Room was super dirty and not good service
Stayed 5 nights in Jan 2020
Response from Chanel at Whiski Jack Resorts on Jan 12, 2020
Thank you for taking the time to leave us a review. We sincerely appreciate your feedback and we're very sorry you were unhappy with several aspects of your stay with us. Please accept my apologies for the condition of your unit upon your arrival. We strive to provide a welcoming fresh arrival to all our units but clearly failed on this occasion. I can assure you that this is not a standard of Whiski Jack Resorts. For future stays, please do not hesitate to reach out to us while you are in resort so we can send in a cleaning team to rectify any issues you experienced. Again, we appreciate your feedback and we hope you will consider staying with us in the future.

8/10 Good

timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing unit, amazing location and great staff!
Check-in was easy and efficient (online). The unit (366) was very nice and updated). The kitchen well stocked with everything we needed and more. The sofas looked brand new. The TVs were newer (bit small) and the unit had a Bluetooth speaker to play music as well. Everything was super clean. Only complaints were the washer didn’t work and about 3/4 of the power outlets weren’t working either. I’d suggest a tv in the second bedroom as a bonus. The master bath had a huge shower and big tub to soak in! Will be back!!!
Stayed 7 nights in Dec 2019
Response from Chanel at Whiski Jack Resorts on Dec 24, 2019
Hi Timothy, Thank you so much for taking the time to write us a great review! We are so happy to hear you enjoyed your stay at the Aspens by Whiski Jack. For future stays, please give us a call in-resort and we would be happy to arrange to have our maintenance attend to the washer and power outlets. We look forward to welcoming you back to Whistler for future stays!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to the Aspens many times in the winter and summer - and it's a great location for both. Very convenient for Whistler village. Apartments are spacious and well equipped - good for couples or families. Great to have the pool and hot tub! Check in with Whiski Jack was very easy.
Stayed 2 nights in Oct 2019
Response from Chanel at Whiski Jack Resorts on Oct 21, 2019
Thank you so much for your great review! We hope to welcome you back to Whistler for future stays!

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Whistler for a hiking trip . The location near the base of Blackcomb gondola was perfect. The condo was in excellent condition and the kitchen while a bit dated was well supplied. The pool and hot tub were great and the staff friendly. Would definitely stay here again.
Stayed 2 nights in Oct 2019
Response from Chanel at Whiski Jack Resorts on Oct 16, 2019
Thank you for your great review, Eric! We are so happy to hear you enjoyed your time in Whistler at the Aspens with Whiski Jack Resorts. We hope to welcome you back in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Whiski Jack Resorts on Sep 9, 2019
Thank you for the great review!

10/10 Excellent

Jennifer, Edmonton

Liked: Cleanliness, staff & service, room comfort
Good stay, great value.
The location is pretty great and the property is wonderful. Easy access to the bike park. Liked the pools area and the bike lock up in the parkade. We would definitely be staying there again. Both toilets in our unit were broken (draining on their own and not flushing properly) and the dishwasher is terribly loud, but worked fine. Beds were comfy and it was very clean.
Stayed 4 nights in May 2019
Response from Andrea on May 22, 2019
Hi Jennifer, Thank you so much for your amazing review. I'm sorry to hear that you experienced plumbing issues while you were staying. We hope that you were able to advise our team and that they were able to fix the toilets! We hope to see you again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet location. Near access to Valley Trail. Good size pool and 3 hot tubs so they were never too crowded even though it was a busy holiday weekend. Room was a little dated but very clean and very well-stocked kitchen with everything you would need. Super-friendly, quick and helpful check-in staff.
Stayed 2 nights in May 2019
Response from Andrea on May 22, 2019
We are so pleased that you loved this unit! We are currently making updates to the units - we hope you'll come back to check them out. Thanks for sharing.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location by the slope and new gondola, great rooms, great with pool and hot tubs. A bit slow ski valet service when many people wanted their skis in the morning.
Stayed 6 nights in Apr 2019
Response from Whiski Jack Resorts on Apr 23, 2019
Thank you for your review and we are happy you enjoyed your vacation!

10/10 Excellent

Teena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s location to the lifts could not be better. Short walk to the lower village but away from all that busy crowd. Stay here every year. Perfect for family’s.
Stayed 5 nights in Feb 2019
Response from Whiski Jack Resorts on Feb 26, 2019
Hi Teena, Thank you for the review of the property and we are always happy to have you stay with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2018
Response from Whiski Jack Resorts on Jan 1, 2019
Thank you for your review!

10/10 Excellent

kali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are comfortable and clean. Good place for family vocation.But it is inconvenient to check-in at the office in Creekside about 3 miles away from this lodge.
Stayed 4 nights in Dec 2018
Response from Your Rentals Team on Dec 25, 2018
Thank you for your review! We are working on Direct to Room check in for the new year so if you return be sure to take advantage of this option for check in. Merry Christmas!

6/10 Okay

Beth, Bellingham

Traveled with family
Disliked: Staff & service
Check in was difficult and convoluted. The garage was too low for our truck with rack so we couldn't park there. The bike storage either wouldn't open for us or after we stored our bikes we couldn't get into them because lock key code kept not working. We spent a good deal of our time at hotel trying to get into locked areas with key codes that didn't work.
Stayed 2 nights in Nov 2018
Response from Andrea on Nov 16, 2018
Hi Beth I'm sorry to hear the locks were not working (but glad your stay was secure). Many buildings do not offer overheight parking, so always something to consider when visiting Whistler. We have a few over height options. We will go over the locks with the Aspens front desk and ours to ensure they are providing correct and accurate information to ensure a seamless stay. Thanks for your feedback. I hope you'll give us another chance once the staff are better trained - this is a real challenge with staff turnover all over Whistler. Kindly, Andrea

4/10 Poor

AE, Port Moody

Liked: Cleanliness
Disliked: Staff & service
We walked into a completely opposite room as what we booked. Decided to leave it so we could just have the nice stay we planned with our kids. Next morning woke up at 8am to jack hammering outside of our window. We complained and the girl on the phone said that they had just found out on the Wednesday that the pool maintenance would start on the weekend. The maddening part is that we checked in on the Thursday afternoon and they failed to mention this. We then packed up all our stuff and they sent us to their other lodge up the block. After wasting half of our day doing this, all they offered us was free parking. I fought with them for a voucher for anything....but they refused. We were very disappointed to say the least. The lodge we ended up in was much larger, just wish they would have been honest with us at check in so we could have avoided the frustration and wasted time. We won't be booking with Whiski Jack again.
Stayed 3 nights in Oct 2018
Response from Whiski Jack Resorts on Nov 1, 2018
Hello, Thank you for your review. The Aspens pool maintenance was a last minute notification and we apologize that information was missed at check in. We did our best to rectify the situation by upgrading your family from a 1 bedroom to a 2 bedroom + den at the neighbouring resort as well as we offered our Housemen to help you move. Free parking was also an addition to trying to make the situation better. We are sorry that this didn't meet your expectations. If you would like to discuss further please contact us directly. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018
Response from Whiski Jack Resorts on Oct 23, 2018
Thank you for your review!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, quiet and roomy stay!
Overall a good and memorable trip to Whistler. We loved that there was plenty of space for my family of three to spread out. Also full kitchen and dining table which was nice for meals in. The aspens is a walk around 15-17 min walk to the Village, but definitely a beautiful walk. Only thing was that I did not like that we had to pay for parking 1 car; if you are ok with that, this is a great place!!!
Stayed 3 nights in Oct 2018
Response from Whiski Jack Resorts on Oct 23, 2018
Thank you for your review! We are glad you enjoyed your stay at The Aspen.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
Stayed 2 nights in Oct 2018
Response from Whiski Jack Resorts on Oct 23, 2018
Thank you for your review!