Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.8 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Cambs

A mixed bag- helpful staff, cold rooms on arrival

Posted Jan 26, 2015
Pros: Appearance of rooms, interaction with staff.
Cons: Remove little things that niggle - small credit card charge on bills, WiFi personal data capture, chef sending out undersized portions,
For the price in the location with the amenities on offer I had high expectation for this hotel. Checked in on a winters evening (2 rooms) Both small windows wide open and room heating off - we had to stay in our coats for a while. During freezing weather someone could have realised guests might not want to check in to a fridge. The corridors are also very cold. Rooms are a good size and nicely decorated. Free WiFi at a price - you have to enter lots of personal data which you then have to agree can be used for marketing purposes, if you choose to progress. Dining room was very cold even when it was busy - but the staff worked hard to provide good service. Breakfast - two of us ordered fish at a supplementary price. Someone in the kitchen decided it was appropriate to send out piece of haddock the size of small goldfish. It went back and an appropriately sized portion eventually arrived. After a few niggles when we got to check out we found there is an additional charge for every credit card transaction. We payed by debit card and left.
3 out of 5
for Business Travelers
by chukukafrom Kent

Whistling through the night

Posted Dec 19, 2014 on Hotels.com
Very comfortable and situated in a quiet area but close to useful locations at the same time. Unfortunately the room I stayed had windows that did not close tight so all through the night there was a whistling sound from the wind which kept me awake. Otherwise it would have been a great night.
5 out of 5
for Business Travelers
by Mikefrom Lea

1 night stay

Posted Dec 4, 2014 on Hotels.com
One night stay was comfortable with pleasent staff and a very nice meal.
5 out of 5
for Business Travelers
by mariannafrom Devon

Very comfortable bed for a fussy sleeper

Posted Nov 25, 2014 on Hotels.com
very comfortable bed, big room, very quiet surroundings. Very nice breakfast and quick. Only stayed overnight en route to Malpas but would come back again.
5 out of 5
for Business Travelers
by Danielfrom Torquay


Posted Nov 20, 2014 on Hotels.com
Fantastic stay. Lovely hotel! Modern and clean rooms, extremely helpful and friendly staff, delicious food and lovely surroundings. My new hotel of choice next time I'm on business in the area.
4 out of 5
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2014 on Hotels.com
3 out of 5
for Couples
by Gordon Hfrom Bristol


Posted Nov 5, 2014 on Hotels.com
Lovely hotel and setting spoilt by terrible service. Reception understaffed. Bar staff over-stretched and unhappy.
3 out of 5
for Getaway With Friends
by Pamelafrom Dorking

Disappointing for a Macdonald hotel

Posted Oct 26, 2014 on Hotels.com
Slow service, overpriced, overhyped menu. Pillows awful, bulb not working in key lamp in an already dimly lit room
5 out of 5
for Everyone
by A verified travelerfrom pontypridd

Hotel was perfect

Posted Oct 3, 2014
Pros: Everything
Cons: Nothing
Location: Dont know as it was a one night stay on route to another destination
One night stay, staff very helpful and friendly, facilities very good.
5 out of 5
for Overnight Stay Before Destination
by EV Mattersfrom Wokingham

Calm, relaxing and luxurious

Posted Sep 23, 2014 on Hotels.com
We were returning from a tour of Snowdonia and a relaxing contrast was in order! We found the parkland setting delighfull and the public rooms stylish and comfortable - but the bedrooms were definitely 5*. When they allowed us to charge our Electric Car - it instantly became our preferred stop, in all of Shropshire!