Ratings based on 45 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified travelerfrom Cambs
A mixed bag- helpful staff, cold rooms on arrivalPosted Jan 26, 2015
Pros: Appearance of rooms, interaction with staff.
Cons: Remove little things that niggle - small credit card charge on bills, WiFi personal data capture, chef sending out undersized portions,
For the price in the location with the amenities on offer I had high expectation for this hotel. Checked in on a winters evening (2 rooms) Both small windows wide open and room heating off - we had to stay in our coats for a while. During freezing weather someone could have realised guests might not want to check in to a fridge. The corridors are also very cold. Rooms are a good size and nicely decorated. Free WiFi at a price - you have to enter lots of personal data which you then have to agree can be used for marketing purposes, if you choose to progress. Dining room was very cold even when it was busy - but the staff worked hard to provide good service. Breakfast - two of us ordered fish at a supplementary price. Someone in the kitchen decided it was appropriate to send out piece of haddock the size of small goldfish. It went back and an appropriately sized portion eventually arrived. After a few niggles when we got to check out we found there is an additional charge for every credit card transaction. We payed by debit card and left.
for Business Travelersby chukukafrom Kent
Whistling through the nightPosted Dec 19, 2014 on Hotels.com
Very comfortable and situated in a quiet area but close to useful locations at the same time. Unfortunately the room I stayed had windows that did not close tight so all through the night there was a whistling sound from the wind which kept me awake. Otherwise it would have been a great night.
for Business Travelersby Mikefrom Lea
1 night stayPosted Dec 4, 2014 on Hotels.com
One night stay was comfortable with pleasent staff and a very nice meal.
for Business Travelersby mariannafrom Devon
Very comfortable bed for a fussy sleeperPosted Nov 25, 2014 on Hotels.com
very comfortable bed, big room, very quiet surroundings. Very nice breakfast and quick. Only stayed overnight en route to Malpas but would come back again.
for Business Travelersby Danielfrom Torquay
Excellent!Posted Nov 20, 2014 on Hotels.com
Fantastic stay. Lovely hotel! Modern and clean rooms, extremely helpful and friendly staff, delicious food and lovely surroundings. My new hotel of choice next time I'm on business in the area.
for Business Travelersby A verified traveler
Posted Nov 17, 2014 on Hotels.com
for Couplesby Gordon Hfrom Bristol
1/11/14Posted Nov 5, 2014 on Hotels.com
Lovely hotel and setting spoilt by terrible service. Reception understaffed. Bar staff over-stretched and unhappy.
for Getaway With Friendsby Pamelafrom Dorking
Disappointing for a Macdonald hotelPosted Oct 26, 2014 on Hotels.com
Slow service, overpriced, overhyped menu. Pillows awful, bulb not working in key lamp in an already dimly lit room
for Everyoneby A verified travelerfrom pontypridd
Hotel was perfectPosted Oct 3, 2014
Location: Dont know as it was a one night stay on route to another destination
One night stay, staff very helpful and friendly, facilities very good.
for Overnight Stay Before Destinationby EV Mattersfrom Wokingham
Calm, relaxing and luxuriousPosted Sep 23, 2014 on Hotels.com
We were returning from a tour of Snowdonia and a relaxing contrast was in order! We found the parkland setting delighfull and the public rooms stylish and comfortable - but the bedrooms were definitely 5*. When they allowed us to charge our Electric Car - it instantly became our preferred stop, in all of Shropshire!