Ratings based on 48 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Couplesby Phillipfrom Glossop
Valentines weekend awayPosted Feb 18, 2015
Our stay was extremely disappointing. We stayed at the hotel,as a valentines treat. The hotel and room were very clean,and the room was extremely comfortable,however when we tried to book a table at the restaurant for dinner,we were told the restaurant was fully booked,which we found surprising and disappointing,seen as a couple on valentines night would naturally want to enjoy a meal at the hotel. We were however told they would be serving the restaurant menu,in the bar. So we went down to the bar,and waited 3 hours for a table,as the bar was extremely busy with people wanting to eat. When we finally got a table,we were then informed that the restaurant menu was no longer being served,and we would only be able to order from the bar menu. And after waiting a very long time to actually be served our bar food,we actually ate at 11pm,not really what we had in mind for our evening away. Unable to bear the thought of a repeat of the evening,we ordered breakfast in our room, when it arrived it was all squashed up onto one tray with things missing, is this really what you expect at a cost of £40 for two breakfasts? The hotel was clearly, hugely over booked and under staffed. All in all,a very disappointing trip and we certainly won't be going back!
for Familiesby Shirleyfrom Nr Dyserth, North Wales
Birthday weekend with the familyPosted Feb 11, 2015
We really enjoyed our stay and the use of the hotel facilities. The rooms were excellently appointed and luxurious. the breakfasts were very good with plenty of choice. We did not dine in the restaurant in the evening as we weren't too impressed with the menus. A good table d'hote menu with a few choices would have been ideal with a reasonably priced wine choice available. That said, we still really enjoyed our stay and dined in Whitchurch, which is a bit hit and miss but luckily we managed to find two decent places to eat on the two evenings we were there. The pool and leisure facilities were excellent.
for Business Travelersby DAVIDfrom Spalding
Nice and relaxedPosted Feb 10, 2015
Excellent customer service.Rooms and all of hotel facilities were clean and well maintained. Staff were very helpfull during the stay.
by A verified travelerfrom Cambs
A mixed bag- helpful staff, cold rooms on arrivalPosted Jan 26, 2015
Pros: Appearance of rooms, interaction with staff.
Cons: Remove little things that niggle - small credit card charge on bills, WiFi personal data capture, chef sending out undersized portions,
For the price in the location with the amenities on offer I had high expectation for this hotel. Checked in on a winters evening (2 rooms) Both small windows wide open and room heating off - we had to stay in our coats for a while. During freezing weather someone could have realised guests might not want to check in to a fridge. The corridors are also very cold. Rooms are a good size and nicely decorated. Free WiFi at a price - you have to enter lots of personal data which you then have to agree can be used for marketing purposes, if you choose to progress. Dining room was very cold even when it was busy - but the staff worked hard to provide good service. Breakfast - two of us ordered fish at a supplementary price. Someone in the kitchen decided it was appropriate to send out piece of haddock the size of small goldfish. It went back and an appropriately sized portion eventually arrived. After a few niggles when we got to check out we found there is an additional charge for every credit card transaction. We payed by debit card and left.
for Business Travelersby chukukafrom Kent
Whistling through the nightPosted Dec 19, 2014
Very comfortable and situated in a quiet area but close to useful locations at the same time. Unfortunately the room I stayed had windows that did not close tight so all through the night there was a whistling sound from the wind which kept me awake. Otherwise it would have been a great night.
for Business Travelersby Mikefrom Lea
1 night stayPosted Dec 4, 2014
One night stay was comfortable with pleasent staff and a very nice meal.
for Business Travelersby mariannafrom Devon
Very comfortable bed for a fussy sleeperPosted Nov 25, 2014
very comfortable bed, big room, very quiet surroundings. Very nice breakfast and quick. Only stayed overnight en route to Malpas but would come back again.
for Business Travelersby Danielfrom Torquay
Excellent!Posted Nov 20, 2014
Fantastic stay. Lovely hotel! Modern and clean rooms, extremely helpful and friendly staff, delicious food and lovely surroundings. My new hotel of choice next time I'm on business in the area.
for Business Travelersby A verified traveler
Posted Nov 17, 2014
for Couplesby Gordon Hfrom Bristol
1/11/14Posted Nov 5, 2014
Lovely hotel and setting spoilt by terrible service. Reception understaffed. Bar staff over-stretched and unhappy.