Standard Suite, 1 Bedroom | Living area | 32-inch LCD TV with digital channels, TV

Reviews of Eastern Inn & Suites

2 out of 5
Eastern Inn & Suites
2955 White Mountain Highway, Route 16, North Conway, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Was great nicer then expected
Stayed 2 nights in Mar 2024

4/10 Poor

Kelly, Johnston

The room was very clean and updated. The hallways were in need of being updated-the carpeting in the hall was dirty and smelled moldy. The pool was clean, as was the gym area. However, upon checking in, the woman at the front desk was not friendly, and seemingly annoyed that I was there. Check out was fine.
Stayed 2 nights in Feb 2024
Response from GM on Mar 12, 2024
We appreciate you taking the time to share your feedback. We are disappointed to learn that you felt the person checking you in was not friendly and will be sharing this with the team. We strive to take care of all of our guests and make them feel welcomed.Please accept our apologies on behalf of the team.

10/10 Excellent

Vincent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three property was nice and the staff really friendly. It would be nice for the hotel to get some EV level 2 chargers.
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Thank you for staying with us and sharing your feedback. We have been exploring the possibilities of adding EV level 2 charges and hope to install them on our property.

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Thank you for staying with us.

6/10 Okay

Kerri Lyn

Stayed 1 night in Feb 2024
Response from GM on Mar 3, 2024
Thank you for staying with us.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed another stay at this family friendly hotel. Lots to do for the kids and a great location. Will definitely be going back again.
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
We love our return guest as they become part of our family!Thank you for taking the time to share your feedback.

10/10 Excellent

Ericka

Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Perfect!
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Thank you for staying with us and taking the time to share your feedback.

8/10 Good

maeghen

Traveled with family
The suite itself was clean but the bathroom wasn’t touched- there were hairs, presumably pubic, on the bathroom floor and a bathing suit left in the shower. So also assuming the shower wasn’t cleaned if the persons before us bathing suit was left there.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Thank you for sharing your feedback regarding your recent stay.We apologize for the lack of attention to detail by the housekeeper. We will share this with the team to ensure it does not happen again in the future.

10/10 Excellent

Carolyn

Liked: Amenities
We love the location and the staff
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for staying with us and sharing the kind words regarding our staff1 We look forward to having you stay with us again in the near future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy access to town etc
Stayed 2 nights in Jan 2024
Response from Chris on Feb 2, 2024
We appreciate your kind feedback. Thank you for choosing to stay with us.

8/10 Good

kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chris on Feb 2, 2024
We appreciate your feedback. Thank you for choosing to stay with us.

10/10 Excellent

Komal, Rowley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 1, 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Leanne E

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Dec 30, 2023
Thank you for staying with us and sharing your experience.We look forward to having you stay with us again in the near future.

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown, close to many restaurants, friendly staff and plenty of space.
Stayed 2 nights in Dec 2023
Response from GM on Dec 6, 2023
Thank you for staying with us and shring your awesome feedback.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend
Excellent
Stayed 2 nights in Nov 2023
Response from GM on Dec 6, 2023
Thank you for the positive review. We hope you come back to stay with us again in the near future.

10/10 Excellent

Margaret L

Stayed 1 night in Oct 2023
Response from GM on Nov 25, 2023
Thank you for the awesome review.

8/10 Good

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Nov 18, 2023
Thank you for the nice review.

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Welcoming atmosphere. Very helpful.
Stayed 2 nights in Nov 2023
Response from GM on Nov 18, 2023
Thank you for the kind review of our staff! Our team loves to make our guests feel welcomed and comfortable during their stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Nov 9, 2023
Thank you for the awesome review.

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We loved all the amenities and location! The property was well kept 👍
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for staying with us and sharing your ecperience!

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pleasant staff.
Response from GM on Oct 24, 2023
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall weekend
Always a wonderful stay here. Everything you need and in a great location.
Stayed 3 nights in Oct 2023
Response from GM on Oct 24, 2023
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was clean. Lots of fun things to do, with a pool table and a game room. (I don't remember if there's a swimming pool.) No restaurant or food option on site.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for staying with us and taking the time to share your feedback. We do indeed have an indoor pool and hot tub.

10/10 Excellent

Krystle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is our favorite place to stay. We stay here every time we go up north. Never to busy, we usually have the pool and hot tub to ourselves. The front desk people are the friendliest.
Stayed 3 nights in Oct 2023
Response from GM on Oct 18, 2023
We love our frequent guests, as they beginto feel like family. Thank you for the kind words regarding our team.Hope to see you again in the near future.

8/10 Good

Eugenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the most helpful ever!
Stayed 2 nights in Oct 2023
Response from GM on Oct 18, 2023
Thank you for the kind words regarding our team. We love helping out our guests!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good atmosphere. Good service.
Stayed 3 nights in Oct 2023
Response from GM on Oct 24, 2023
Thank you for the nice review.

6/10 Okay

Khanh

Traveled with partner
Disliked: Staff & service, property conditions & facilities
i did not like the room’s smell at all. you should remove/replace old wood to have better smell i think. The lady who checked in us was a little bit rude.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for your feedback. We apologize that your encounter with the staff was unpleasant as this is not how we treat our guests.

10/10 Excellent

Shelley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are 2 issues that we were not happy with. First, the suite we were in (109) had ROKU television. There is no regular tv, only netflix etc. With the world imploding we wanted to watch world news which there was none available. Secondly, the towels are wimpy and do not dry the body after a shower. In the future, I will request a room without ROKU. Since we stay 4 times each year, I am hopeful our request will be met.
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Thank you for staying with us and sharing your feedback.We are in the process of upgrading our terry and linens.We are also working to better inform our guests "how to use the smart tv's in our guest rooms.We appreciate the feedback from our guests as it helps us to improve the experience while staying with us.

2/10 Terrible

Bonnie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a very musty smell and the refrigerator in the room also had a bad odor. The floor around the refrigerator had dirt and debris that was stuck to the flooring and it looked as if the area around the refrigerator had not been cleaned in a while. We left the window open trying to air it out and it helped somewhat. The furnishings and carpets in the room were very outdated and probably contributed to the musty smell. The staff was friendly but my husband and I agreed that we would not return due to the condition of the room.
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you for sharing your feedback. We are a condo hotel and each room is owner owned.Some owners have recently renovated their rooms and we are encouraging all owners to complete their renovations by mid 2024. We will share your feedback with the housekeeping team.

10/10 Excellent

Paula

Traveled with family
Liked: Amenities
Check in and check out was quick and easy and personnel was very friendly and helpful. Room was clean and well stocked with towels.Heat and A/C worked well. Property is quiet, off the road.
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
We are happy to hear you enjoyed your stay.

6/10 Okay

Henry

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This was an older property, but reasonable for the price. The grounds were in good shape with a fire pit and sitting area, however it was too cold to sit outside. The room was spacious but needed an updating.
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Thank you for staying with us and taking the time to share your feedback.

8/10 Good

carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for taking the time to review your recent stay.

10/10 Excellent

cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. We wanted to drive the Kankamagnus Highway and we planned to stay in North Conway after seeing fall colors on the Kank. Location was great. Restaurants were good and nearby.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thanks for the wonderful review.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent. Hotel was nice, amenities great. However, the bed was horrible, felt like I sunked into a hole, and I had a hard time getting off the bed for that reason. Definitely not good for the spine.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for your feedback. We will share this with our maintenance team.

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff friendly.
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you for sahring your feedback from your recent stay!

8/10 Good

Robert, SALEM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how close to everything this property is.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for the review. Our location makes it easy for our guests to walk into town, eat at good restaurants and even go for a hike in Whittaker Woods.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, room comfort
Keep searching
The lady at check in wasn't pleasant at all, made it known we were an inconvenience. I booked the room 3m ago requesting a 1st floor room for my 85 yr old mother in law was informed no 1st floor rooms are avaliable. Really...you literally had 3m notice. Stair way in narrow and a bit steep. Hotel is very outdated and a lil musky smelling. When we checked in at 5pm there was a hamper of dirty laundry in the hall and upon our check out the next morning it was still there.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for the feedback. We are disappointed to learn that the front desk person was not friendly at check in. We try to accomodate our guest request and apologize that we were not able to get you a room on the first floor.

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & convenient location-would stay again!
Pleasantly surprised by this great place hidden off the main road. Was able to walk to dinner both nights & altho the place was full , it was quiet. Wished i had brought a bathing suit for the indoor hot tub & pool. Game room with pool table a nice addition. Place was clean & front desk personable
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you Cindy! We appreciate you taking the time to share your feedback.

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eastern Inn & Suites is set back from the busy center of North Conway, making the property grassy and spacious despite being in a congested area. The staff are friendly and efficient. The pool and hot tub were inviting -- we were just too tired to try them. The rooms are large with a great space for socializing. We were two couples, hanging out after riding the Conway Scenic Railroad together. The Big Con is serious: there's a step down from the bedroom into the living room and bathroom. The owners should move the sofa and easy chairs to the upper level so that the beds are on the same level as the bathroom. Other than that, it was a good stay. The staff recommended The Sunrise Shack for breakfast which was terrific.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for taking the time to review your recent stay. We appreciate the feedback.

6/10 Okay

Michael

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you for taking the time to review your recent stay.

6/10 Okay

Quang

Traveled with family
Liked: Cleanliness
Cleanliness, open parking
Response from GM on Oct 18, 2023
Thank you for the positive feedback.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Inn
The staff was friendly and check-in went well. The room was spotless as well as the pool and hot tub area. There is a "game" room with pool table and fun games as well as an arcade for the kids. The fire pit table outside was a bonus as well as the coffee in the front lobby.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for the wonderful review Linda!We are happy to hear you enjoyed your stay.

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find
Very clean , good location, friendly staff, nice area, clean grounds. Totally met our expectations.
Stayed 2 nights in Jul 2023
Response from GM on Oct 14, 2023
Thank you for sharing your feedback from your recent stay. We are happy to hear you enjoyed stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice place with friendly staff.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
We lokk forward to having you stay with us again in the near future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you for the great review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
It was good location what we wants to do in town. They have pool and hot tub to go at night. That was nice. Just miss some food in the breakfast.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for taking the time to share your feedback from your recent stay.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Thank you for the nice review!

8/10 Good

Penney

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the nice review!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for one of the few places available for a fall stay. friendly and clean.
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for taking the time to share your feedback from your recent stay.