Ratings based on 1,223 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

The hotel was amazing! What a great location!

Posted Aug 31, 2014
Pros: Location and size of the room. The lobby was amazing!
Cons: Could have been cleaned a bit better, the drawers of the dresser were dirty... just needed a quick wipe down. The bathroom could have been better too
Location: family get away
My husband and I stayed there over the Labor Day weekend with our 6 year old twins.. room was great and the location was even better! Can't wait to stay there again!
4 out of 5
for Families
by A verified traveler from MA

We come often due to the reasonable price.

Posted Aug 29, 2014
Pros: Family friendly. Comfortable.
Cons: Bed spreads - the sheets that cover as a duvet are very confusing for the sleeper that tosses and turns.
Location: Love the area.
We come at least twice a year. For the comfort, price, shopping and the area.
4 out of 5
for Everyone
by A verified traveler from Montreal CND

Room cleaniness.

Posted Aug 27, 2014
Pros: The hotel is very well located, a lot of parking places.
Cons: One thing should be improved, the pillows are too much soft.
Location: We spend our weekend shopping and also have a round of golf. we appreciated our time a lot. Looking forward to return next year.
We found hair everywhere in our room also in the restroom. Very desapointing.
3 out of 5
for Everyone
by A verified traveler from NY

Posted Aug 26, 2014
Pros: The location.
Cons: Better customer service,.
Location: Excellent location. Shopping, & outdoor fun.
I booked a room for my wife & I for 2 nights for $470. at this hotel, over the internet, from Expedia. Nowhere did it state that this room would have a bathroom with a hospital setting to facilitate the handicap. Since neither of us are handicaped, it made it very inconveninet for us to put our toiletries out as there was no counter space. We had to improvise by using an "ironing board" as a counter in order to do so. Just when we thought that was bad, we realized that the showerhead was not located in its normal location, but to the oposite end on the side of the wall, directly infront of the shower curtain. Showering was a nightmare as the water came out through the side of the shower curtain and on to the floor. We were forced to use a manual shower hose that was attached to the shower instead , so the floor would not get flooded. When we complained to front desk they informed us that since we didn't bookd directly from them there was nothing they could do about it. them. So basically we had an unpleasant experience.
4 out of 5
for Everyone
by A verified traveler from Boston

Recent stay at The Grand hotel N Conway NH

Posted Aug 24, 2014
Pros: Location, convenient to outlets. , comfortable , well kept after rooms.
Cons: Stress quiet time, or don't encourage adults to stay here.
Location: shop hiking, scenic rides, mountain activities
Overall good stay.... personally, way too many kids running around screaming unattended. Pool clearly stated Adult swim 10-11pm. Went to hot tub after long days of hiking, filled with screaming kids right up to 10:45 pm. Pool staff was walking all around, never addressed the situation. Lots of kids too up really early in the morning yelling in corridor. Addressed at check out, didn't really phase anyone.
4 out of 5
for Everyone
by A verified traveler

Nice hotel, small crowded pool

Posted Aug 22, 2014
Nice, clean hotel. A bit understaffed in the restaurant, kinda slow. Rooms were clean. Bathroom was very small.staff was friendly. Pool was small given size of hotel, but there was also indoor pool. Overall a pleasant stay.
4 out of 5
for Everyone
by A verified traveler from Maine

Our go to place in Conway...White Mountains.

Posted Aug 15, 2014
Pros: Location
Location: Shopping, hiking, sightseeing, nightlife, nature, outdoors
Very disappointed with the bar and food in the evening. Shorthanded, slow and expensive small drinks.
4 out of 5
for Everyone
by A verified traveler from New Hampshire

Good location.

Posted Aug 12, 2014
Pros: Location
Cons: I would have to stay longer to provide a fair assessment.
Location: Shopping, hiking canoe/kayaking, swimming, skiing
We only stayed one night but it was pleasant and quiet, despite being busy with families and lots of kids.
4 out of 5
for Everyone
by A verified traveler from Halifax, NS

Nice stay, close to all shopping.

Posted Aug 7, 2014
Great experience, had a problem with noisy family next to us and hotel staff were fantastic dealing with it. They moved us immediately to another room. Would certainly stay there again!
3 out of 5
by A verified traveler from canada

nice hotel close to everything

Posted Aug 6, 2014
Pros: very nice and clean
Cons: a new manager everyone else seem ok
Location: not far from the main street and a small mall
i booked with exspedia and i recieved on arrival a handicap unit which i did not request. the hotel manager who booked us in was very negative topwards expedia and said you booked us in a handicap unit. he would not change itand in the future i should not use a 3rd party to book my vacation.