Exterior

Reviews of Residence Inn by Marriott, North Conway

3 out of 5
Residence Inn by Marriott, North Conway
1801 White Mountain Highway, North Conway, NH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 721 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 41 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krista, Derby

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Carly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay and I would highly recommend it to anyone
Stayed 7 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and comfortable. Breakfast was delicious as well
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities
Convenient location, nice room, and great staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a great option to have 2 rooms with a common area for the family to sit and spend time together. Love the suite options here. We will definitely be back again.
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Apr 9, 2024
Thank you for your kind review! We're delighted to hear that you loved our suite options and enjoyed the common area for your family to spend quality time together. We appreciate your feedback and are thrilled that you plan on returning. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charlotte M. on Apr 9, 2024
Thank you for your perfect 5-star review! We truly appreciate your kind feedback and are thrilled to know that you had an excellent experience with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the future!

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add.
Stayed 1 night in Mar 2024
Response from Charlotte M. on Apr 2, 2024
Thank you for your excellent 5-star review! We appreciate your feedback and are delighted to know that you had a wonderful experience during your stay with us. We strive to provide the best possible service and are thrilled that we exceeded your expectations. We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Charlotte M. on Apr 1, 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Kelly, Fall River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience during the snow storm. Everyone was so lovely and friendly. Spent the day in the pool/hot tub and enjoyed activities in the lobby.
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 25, 2024
Thank you for sharing your wonderful experience at our hotel during the snowstorm. We are thrilled to hear that you had a lovely time and that our staff made your stay enjoyable with their friendly and welcoming attitude. It's fantastic to know that you took advantage of our pool, hot tub, and lobby activities. We appreciate your kind words and look forward to providing you with another exceptional stay in the future.

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 25, 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always, loved having the fire pit for snores and the pool/hot tub for after skiing!
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 22, 2024
Thank you for your review! We are pleased to hear that you enjoyed the firepit and the indoor pool and hot tub. We look forward to seeing you again in the future.

10/10 Excellent

Benhour, Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 17, 2024
Thank you for your review! We appreciate you choosing to stay.

10/10 Excellent

Dominique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great stay—clean, good amenities, friendly & helpful staff.
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Apr 13, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed a clean stay with good amenities and friendly, helpful staff. Your kind words mean a lot to us, and we hope to welcome you back for another great stay in the future.

8/10 Good

Harold

Liked: Cleanliness, staff & service
The rooms were clean and spacious
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 9, 2024
Thank you for your review! We're delighted to hear that you found our rooms to be clean and spacious. Your comfort is our top priority, and we're happy to know that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay. Thank you for choosing our hotel!

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 2 bedroom suite. Extremely friendly and helpful staff. 3rd time staying there and will definitely be back.
Stayed 2 nights in Mar 2024
Response from Charlotte M. on Mar 9, 2024
Thank you for your kind review! We're thrilled that you enjoyed your stay in our beautiful 2-bedroom suite and found our staff to be friendly and helpful. We appreciate your loyalty as a returning guest and look forward to welcoming you back for your 4th visit. Thank you for choosing our hotel!

10/10 Excellent

Magalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charlotte M. on Mar 5, 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Magali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not enough parking lots
Stayed 1 night in Feb 2024
Response from Charlotte M. on Feb 26, 2024
Thank you for your review! We do apologize that parking was scarce. We do have additional parking on the street coming into the parking lot. Our staff is also able to move their cars if need be. Please ask the front desk for assistance.

10/10 Excellent

Xi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has good space, staffs are friendly!
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Feb 19, 2024
Thank you for your review! We hope to see you in the future!

6/10 Okay

Robin, dexter

Traveled with partner
It was very loud. Somebody had been moving something up above us and it continued all night till morning and it woke us again. I complained about it. They moved us and it was still loud.
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Feb 18, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbance you experienced during your stay. We understand how important a peaceful environment is for a good night's rest, and we are truly sorry for any inconvenience caused. We will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to have another opportunity to provide you with a better experience. Thank you for choosing our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Feb 16, 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Zofia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Comfortable stay
Stayed 2 nights in Feb 2024
Response from Charlotte M. on Feb 7, 2024
Thank you for choosing to leave us a review! We hope to see you again in the future!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had full kitchen. Hotel close to so many things. Shopping, outdoor adventures
Stayed 3 nights in Feb 2024
Response from Charlotte M on Feb 6, 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

BOBURJON

Stayed 3 nights in Jan 2024
Response from Charlotte M. on Feb 6, 2024
Thank you for your review! We appreciate you choosing to stay with us.

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
We requested a handicapped accessible unit. The bathroom was acceptable with multiple bars around the toilet & shower. However for a person with mobility issues, paraplegia, a 3 foot tall bed, might as well be a mountain to climb! My husband was left with sleeping on the pull out sofa. This was very uncomfortable due to his multiple medical issues.
Stayed 1 night in Jan 2024
Response from Charlotte M on Feb 6, 2024
Thank you for your review. We appreciate you leaving your feedback. We do apologize for the inconvenience that you faced with your room. We do have a roll in shower room, where the bed is closer to the floor. I’m not sure if that would be more helpful for your husband if you do choose to stay with us again. Please give us a call and speak to manager so we can better assist you.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast and nice pool!
Stayed 1 night in Jan 2024
Response from Charlotte M. on Jan 29, 2024
Thank you for your review! We are glad that you enjoyed your room, our complimentary breakfast and our indoor pool! We hope to see you again in the future!

10/10 Excellent

Ana Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlotte M. on Jan 24, 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Renate

Stayed 1 night in Jan 2024
Response from Charlotte M. on Jan 23, 2024
Thank you for your review! We appreciate you choosing to stay with us.

10/10 Excellent

Mark

Stayed 4 nights in Jan 2024
Response from Charlotte M. on Jan 23, 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Charlotte M. on Jan 23, 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Jan 2024
Response from Charlotte M. on Jan 16, 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Damian

Traveled with pets, Traveled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Charlotte M. on Jan 15, 2024
Thank you for your review! We appreciate you choosing to stay with us.

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Charlotte M. on Jan 15, 2024
Thank you for your review! We appreciate you choosing to stay with us. We look forward to seeing you again in the future!

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have a good experience at all
Stayed 4 nights in Jan 2024
Response from Charlotte M. on Jan 13, 2024
Thank you for leaving us your review. I do apologize that you did not have a good experience while staying at our hotel. I would love to hear more about what happened during your stay and see if there is anything we can do to make this right. Please feel free to call the hotel and ask for Teresa Lupoli or Charlotte Modrzynski.

8/10 Good

Nancy

Stayed 2 nights in Dec 2023
Response from Charlotte M. on Jan 29, 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!
Response from Charlotte M. on Feb 15, 2024
Thank you for the perfect rating! We hope to see you again in the future. Thank you for choosing to stay with us!

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlotte M. on Jan 13, 2024
Thank you for your feedback! We are pleased to hear you had a pleasant stay with us. We hope to see you again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlotte M. on Jan 13, 2024
Thank you for your review! We are pleased to hear you had an amazing stay with us. We hope to see you again in the future!

10/10 Excellent

NANCI

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. Would definitely stay here again as well as recommend it to others. A real bonus it is pet friendly.
Stayed 1 night in Dec 2023
Response from Charlotte M. on Jan 4, 2024
Thank you for your review! We are so pleased to hear that you loved everything about our hotel! We can't wait to welcome you back next time.

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, centrally located, and family friendly! We will be back!
Stayed 3 nights in Dec 2023
Response from Charlotte M. on Jan 4, 2024
Thank you for your review! We are pleased to hear that you enjoyed our hotel, the location and how family friendly we are. We can't wait to welcome you back.

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Awesome place for families!
Stayed 1 night in Dec 2023
Response from Charlotte M. on Dec 30, 2023
Thank you for your review! We’re pleased to hear you had a good stay and we hope to see you again in the future.

8/10 Good

MARK

Stayed 2 nights in Dec 2023
Response from Charlotte M. on Dec 22, 2023
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend
We like staying here because they have a full kitchen in the room and we can cook our own food! We also enjoy the hot tub but this time there were a lot of children in the hot tub and the parents allowed it, that’s not very relaxing for us having children splashing around in the hot tub! We also usually enjoy they’re breakfast but this time we found a hair in the sausages and a hair in the eggs, cooks should be wearing hair nets, doesn’t make us want to eat there anymore! Overall the rooms are enjoyable and guest service was good!
Stayed 2 nights in Dec 2023
Response from Charlotte M. on Dec 17, 2023
Thank you for choosing to stay with us and for sharing your feedback. We're glad to know that you enjoy the full kitchens in our rooms! We apologize for the inconvenience caused by a lot of kids in the hot tub. With the busy weekends, we do have a lot more kids in house. We also apologize for the issues you encountered with the breakfast. We will discuss your feedback with our Breakfast Supervisor. We appreciate your understanding and are glad to hear that overall the rooms were enjoyable and the guest service was good. Your feedback is valuable, and we hope to have the opportunity to provide you with an improved experience during your next visit.

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Xmas decorations!
Stayed 1 night in Dec 2023
Response from Charlotte M. on Dec 17, 2023
Thank you for choosing to stay with us! We're pleased to hear you enjoyed our Christmas decorations! We hope to see you again in the future!

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Charlotte M. on Dec 18, 2023
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of North Conway
Great hotel in the heart of North Conway. Would be excellent choice for a couple with kids or just couples getaway. Firepit outside pool area was warm and coziness on a chill fall night.
Stayed 1 night in Nov 2023
Response from Charlotte M. on Dec 16, 2023
Thank you for your feedback! We're thrilled to hear that you had a great stay at our hotel and you loved the location. We're glad you enjoyed the warm and cozy atmosphere of our firepit. We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!
Great hotel and staff! Very clean, great rooms, nice amenities. Many breakfast options, however, some of the hot food was just ok tasting. Pillows were not comfortable, but overall a comfortable stay. Would recommend!!
Stayed 1 night in Dec 2023
Response from Charlotte M. on Dec 15, 2023
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel and staff to be great, and that you appreciated the cleanliness, rooms, and amenities. We apologize if the pillows were not to your liking, but we're pleased to hear that you still had a comfortable stay overall. Thank you for recommending us, and we look forward to welcoming you back for another great experience in the future.

10/10 Excellent

Edmond

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were very friendly and glad to help.
Stayed 1 night in Dec 2023
Response from Charlotte M. on Dec 15, 2023
Thank you for your review! We are pleased you found our staff to be friendly and happy to help!

10/10 Excellent

Charles, Dover Foxcroft

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is gorgeous, staff are fantastic, breakfast was good. Great place. Rooms are like a small apartment
Stayed 1 night in Nov 2023
Response from Charlotte M. on Nov 29, 2023
Dear Charles, Thank you for your fantastic review! We're delighted to hear that you found our place gorgeous and enjoyed the friendly and fantastic staff. It's great to know that you enjoyed the breakfast and found our rooms to be like small apartments. We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were wonderful!!!! Lots of attention to detail, Hot chocolate bar and s’more’s kit complementary. The next morning they had Santa for the whole breakfast… great opportunity for a special meet and greet. We couldn’t have been happier with our stay!! Great job by all!!! Thank you 💫💫💫💫💫
Stayed 1 night in Nov 2023
Response from Charlotte M. on Nov 29, 2023
Dear Kimberly, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic stay and enjoyed the attention to detail. It's great to know that you appreciated the hot chocolate bar and s'mores kit, as well as the special meet and greet with Santa during breakfast. We're delighted that you couldn't have been happier with your stay and we appreciate your kind words. Thank you for choosing us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future.

8/10 Good

Dane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and willing to stop what they were doing to assist us. We requested room service to replace towels and tidy up our room, but did not receive it, and our kitchen and enty floors in our suite were sticky to walk on.
Stayed 2 nights in Nov 2023
Response from Charlotte M. on Nov 24, 2023
Dear Dane, Thank you for your feedback and for recognizing our helpful staff. We apologize for the inconvenience you experienced with the requested room service and the cleanliness of your suite. Please know that we take these concerns seriously, and we appreciate you bringing them to our attention. We will address these issues with our team to ensure that they do not happen again in the future. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience on your next visit. Thank you for choosing our hotel.