Ratings based on 419 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Pros: The hotel restaurant and lounge is the best! The breakfast buffet included with the hotel price makes the Crown plaza hotel worth every dollar.
Cons: Some areas were under construction and provided a sense of gloom when you first arrive. Elevators need upgrading. The are outdated.
Location: Restaurants and the Westchester Mall is walking distance.
The cleaning staff, the reception at check in and the valet attendants were all polite and informative.
3 out of 5
by A verified travelerfrom Milwaukee, WI

Great location for Westchester Mall

Posted Mar 17, 2015
Pros: Location, food
Cons: Customer service
Location: Westchester mall across the street
Room had musty odor from AC unit. Staff was unwilling to switch room. Entire stay I had to keep window cracked open.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom severn md

Nice escape with plenty things to do

Posted Mar 17, 2015
There was plenty things to do in waking distance of the hotel and things to do inside very quite
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Diaz

The Staff was excellent; great service; room clean

Posted Mar 15, 2015
I had a great experience at the hotel: great service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Close to many activities

Posted Mar 11, 2015
Very comfortable room and beds. Very friendly staff. Clean rooms. Right next to shopping and food. Unfortunately did not have time to check out pool or workout room. Easy checking in and checkout Easy to find. Has valet parking with quick service. Would recommend to friends. Did not have any problems with noise from hall traffic. Did not try restaurant or room service. Close to Manhattan with easy access to highways
4 out of 5
Recommended
for Everyone
by A verified traveler

Winter visit.

Posted Mar 7, 2015
Pros: The doormen, they were courteous, friendly, and quick. It was a nice 'first impression' of the hotel. My room was clean and the bed was comfortable.
Cons: changes in pricing, dates, would be helpful. I saw one rate when I first checked, and booked for a higher rate later.
Location: it was convenient and close to the major highway. There were many restaurants and shopping, within walking distance, if not just across the street!
There are many restaurants, and shops nearby, to walk to during bad weather. In addition, there is a nice bar, restaurant, and lounge in the hotel, so you don't have to leave. The staff were very sociable, and helpful, during a rough winter storm. I enjoyed my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2015
My stay at the hotel was very good in all areas, I will defenitely recommend this hotel to family and friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance to shops & restaurants

Posted Feb 12, 2015
Friendly staff, clean comfortable room, quick valet parking service. Would stay here again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good option in White Plains

Posted Feb 6, 2015
very well located, you have close restaurants, shopping center, taxis. Rooms are nice and comfortable.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Halifax, NS

Great little place in the heart of the city.

Posted Feb 6, 2015
Pros: Cleanliness, hospitality, price and reliable and fast internet.
Cons: Include parking.
Location: Didn't find a large selection of restaurants unless you felt like driving.
I stayed for 3 nights on business. It was a nice quiet hotel, very clean and very comfortable. The area is okay... felt like there weren't much around, even though there was a mall nearby. Regardless, I would recommend this hotel to anyone.