View from property

Reviews of Inn on the Hudson

2 out of 5
Inn on the Hudson
634 Main Street, Peekskill, NY

Reviews

6.8
Rating 10 - Excellent. 237 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 224 out of 1003 reviews" "
Rating 4 - Poor. 140 out of 1003 reviews" "
Rating 2 - Terrible. 124 out of 1003 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Hope

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was a musty smell in the room. We tried to air the room out by turning on the AC. It did not work. The nearby train awoke my partner up in the middle of the night. The bathroom looked like it was recently upgraded. The bed was comfortable enough. The view was spectacular, even on cloudy days. We stayed one night. We would stay again but only for another night or two. This is not someplace for a week or extended stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Hope, We appreciate your feedback and are pleased to hear you found the bed comfortable and enjoyed the view. We regret any inconvenience experienced and will share your comments with our team for further improvements. Thank you for considering us for future short stays; we hope to host you again soon.

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view of Sunset going down on Hunter Mountain & the Hudson River - no alarm clock in the room was annoying. The "Free Breakfask" is a muffin and an energy bar
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Stephanie,We're delighted you enjoyed the breathtaking sunset views. We appreciate your feedback on the alarm clock and breakfast offerings. Your comments will be shared with our team for future improvements.

2/10 Terrible

Janeen

Liked: Staff & service
Disliked: Cleanliness, amenities
I saw reviews and pictures prior to choosing this place. I think my biggest mistake was asking for an early check in, though it was only one hour and 15 min prior to 3 , but, I asked and was told if a room is available. I wound up in room 52 in the back. I drove to back, place had couple cars out front and not one car in back. I went into room and well it wasn’t bad but wasn’t great. It was however at time very quiet I thought it will be a quiet night and get some sleep, as haven’t had much due to shoulder surgery. Boy was I beyond wrong. First. All was good till I ran out to grab some food and come back. I decided to take a shower and in bathroom wall looked like someone had blown their nose on the wall and hardened. The exhaust fan looked like it had NEVER been cleaned dust covered thick. But even then I still showered. I came out and was going to relax, watch tv and go to bed, but that’s when the fun began. I started hearing banging, F bombs and first a woman cursing then a guy yelling back. I unlocked the door and still not one car in sight. I closed door and realized it was room 53 next door. I hate assuming things, but after working for Marriott and knowing hospitality and seemed to me these were obviously tenants and obviously sleep all day and up all night, and when I say up all night I mean ALL NIGHT. But hey they finally shut up literally at 8:13 am. $193 night to listen to F bombs and banging.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Janeen, We regret to hear about your experience and appreciate the feedback regarding your stay. We apologize for any inconvenience you encountered and assure you that your comments will be shared with the appropriate team members for their awareness. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to restore your faith in our hotel in the future.

10/10 Excellent

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room says no smoking $ people are smoking in the rooms. It smelled like cigarettes.They should abide by the rules,
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Roxanne,We regret to hear about your experience and apologize for any inconvenience caused. We strive to enforce a strict no-smoking policy and will address this issue with urgency. Our team is dedicated to maintaining a comfortable environment for all guests.

6/10 Okay

Tammie, Arlington

Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are clean. Could use new mattresses. Free coffee 24 hrs. Grab and go breakfast was a muffin and cereal bar. Was hoping for a piece of fruit. Free ear plugs at check-in as the train is loud. I would have liked an extra lock on the door. I understand why they were removed, but as a solo woman traveler it made me feel very unsafe not to be able to chain lock or dead bolt my door.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Tammie, Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms clean and enjoyed our 24-hour complimentary coffee service. We regret that the grab-and-go breakfast did not meet your expectations, and we appreciate your suggestion regarding including a piece of fruit. Your safety is our top priority, and we provide free ear plugs to ensure a restful stay despite external noises. If you have any further concerns, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Eduardo,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Rafael Jounier

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Rafael Jounier,We are delighted to hear that you enjoyed your stay with us. If you have any further feedback or comments, please feel free to reach out to our management team. We look forward to welcoming you back in the future.

10/10 Excellent

Melinda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely one-night stay at Inn on the Hudson. The staff was friendly and helpful, and they were able to accommodate our early check-in request. The room was not luxurious, but it was clean and comfortable, and included a small refrigerator, microwave and a nice balcony. We could definitely hear a train in the distance now and then, but it did not disturb our sleeping at all. They even returned an item to me that I left behind. We were very happy with our stay here and would stay again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Melinda,We are thrilled to hear that you enjoyed your stay at Inn on the Hudson and that our staff provided you with excellent service. It's wonderful to know that you found your room clean and comfortable, complete with convenient amenities. We appreciate your feedback regarding your experience with us and look forward to welcoming you back in the future.

6/10 Okay

H, na

Liked: Cleanliness, staff & service
My room had a beautiful view.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello H, We are pleased to hear you enjoyed the beautiful view from your room. Our team always strives to provide a memorable experience for all our guests. If you have any more feedback to share, feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 Okay

Alexander

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I didn’t like the state of the toilet
Stayed 2 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Alexander,Thank you for sharing your feedback regarding the state of our toilet. We apologize for any inconvenience this may have caused. Your comments have been passed along to our housekeeping team for their immediate attention. We appreciate your valuable input as it helps us to ensure a better experience for our future guests.

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities
There is a train that goes by, but they offer ear plugs. Once we went to bed, we never heard it til morning. The staff was pleasant, breakfast was bagged and individually wrapped.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello suzanne,Thank you for sharing your feedback with us. We're delighted that you found our ear plugs helpful in minimizing any potential disturbance from the train passing by. It's fantastic to hear that our staff provided you with a pleasant experience, and we're pleased you enjoyed our individually wrapped breakfast options. We appreciate your review and hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Ann Marie

Disliked: Staff & service, amenities, property conditions & facilities
The staff labeled me as a difficult customer. They, in turn, were hostile. The manager's hours were restricted and not readily available to solve issues. The housekeeping hours are not flexible for travel plans. Snow removal not adequate for parking area. Will not return, even for the good price!
Stayed 7 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Ann Marie, Thank you for sharing your feedback with us. We're sorry to hear about the difficulties you experienced during your stay. Rest assured that we take all guest concerns seriously, and we regret any perceived hostility from our staff. Please note that our manager's availability is limited but we have procedures in place to address and resolve any issues. We apologize for any inconvenience caused by our housekeeping hours and snow removal, and we appreciate your understanding.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Stephen,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience during your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Valeria,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and it is always rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Tawhid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Tawhid,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience with us. We value your patronage and look forward to welcoming you back in the future.

2/10 Terrible

stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello stephanie, We're sorry to hear about your experience. Please reach out to us directly so we can better understand the issues you encountered during your stay. We value your feedback and would like to address any concerns you may have had.

10/10 Excellent

ISABELLE

Traveled with partner
Liked: Property conditions & facilities
Conveniently close to the train station.
Stayed 6 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello ISABELLE,Thank you for choosing our hotel during your stay. We appreciate your feedback regarding our close proximity to the train station. It's great to hear that our location was convenient for you. We strive to provide a location that is easily accessible for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was excellent. I had a wonderful view!
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Carmita,We're thrilled to hear that you had such a positive experience with our staff and enjoyed the wonderful view at our hotel. We strive to provide exceptional service and are glad we could meet your expectations. Thank you for taking the time to share your feedback!

4/10 Poor

Tami

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Tami, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to our hotel directly so we can address any specific concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quiet
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Dan,Thank you for your feedback regarding the quietness of our hotel. We appreciate your observation and are pleased to know that you found the atmosphere tranquil during your stay. Our team is committed to providing a peaceful environment for our guests. We hope you had a pleasant and restful experience and would be delighted to welcome you again in the future.

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
The room needs an upgrade and a new bathroom fan and tub enclosure work.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello John, Thank you for sharing your feedback. We appreciate your input regarding the room and bathroom facilities. We will pass your comments along to our management team for their consideration. We hope to have the opportunity to welcome you back in the future for an improved experience at our hotel.

8/10 Good

Natalie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Natalie, We hope you had a pleasant stay with us. If there is any feedback you would like to share about your experience, please do not hesitate to get in touch with us directly. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and clean property
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Rob,Thank you for your feedback! We're glad to hear that you found our hotel to be good value and clean during your visit. Providing a clean and comfortable environment for our guests is one of our top priorities. We appreciate your kind words and hope to welcome you back in the future for another great stay.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Bonnie,Thank you very much for your positive rating! We are thrilled to hear that you had an excellent experience during your stay with us. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back again soon!

6/10 Okay

Katherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good spot to crash for the night
Our stay was ok. If you’re looking for a quick stay for the night it’s a good deal. Hotel room definitely not like pics. Chipped paint.. broken furniture etc . Sheets were clean and there were no bed bugs so it worked. Heating system buzzed ALL night so forget about peace and quiet! John- at the front desk was super nice. Breakfast is a brown bag w water, muffin and granola bar. Room is super small. Pictures make it look large and updated. Definitely not the case. Not big enough for a family. Bathroom is tiny. Definitely not good for more than two people. We stayed to avoid driving the turnpike after midnight. The view is nice.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Katherine, Thank you for taking the time to share your feedback with us. We're glad that you found our hotel to be a good deal for a quick stay and that the sheets were clean. However, we apologize for any inconvenience caused by the appearance of the room and the buzzing heating system. Your comments will be forwarded to the appropriate team for further review. We appreciate your kind words about John at the front desk. Regarding the breakfast, we apologize if it did not meet your expectations. We appreciate your feedback regarding the size of the room and bathroom. Thank you for mentioning the nice view. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

6/10 Okay

marvin

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello marvin, We appreciate you choosing our hotel for your stay. We kindly request you to reach out to us to share any specific feedback regarding your experience so that we may address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 Good

Danette

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Dec 16, 2023
Hello Danette,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that you had a good experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better stay.

8/10 Good

Eva

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Eva, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

LEDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very nice. The view from my room was so scenic. Would definetly come back again.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello LEDA,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the scenic view from your room. We look forward to welcoming you back again in the future.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby staff was nice and helpful. Stay was comfortable (we have bad backs already) but otherwise a pleasant experience. Thank you!
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Jessica,Thank you for choosing to stay with us! We're delighted to hear that our friendly and helpful lobby staff made your stay enjoyable. We're glad you found your stay to be comfortable, despite having bad backs. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Biju

Response from Manager on Feb 15, 2024
Hello Biju,We appreciate your kind rating and are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another excellent stay!

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 7, 2024
Hello Pamela, We're sorry to hear that you didn't have a satisfactory experience during your stay with us. We value your opinion and encourage you to reach out to our hotel directly, so we can address your concerns and improve our services.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Phil,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hote and seeing that you had no complaints, just made my day. Thank you so much, waiting to serve you again!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Erin,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, amenities
The place was just ok, outdated. There was a pair of underwear sticking out from under the bed, gross. I kicked them out to the balcony and they were still there when we returned the next day after service to the room. A bit of trouble with the tv that I had to figure out on my own, calling the front was no help. This part wasn't the hotel's fault but woke up to no running water due to a main break. Luckily we had a few bottles of water with us to get us through and it was back on when we returned later that evening. I would look for other options in the area if I returned.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jennifer, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing the cleanliness issue to our attention and will address it with our housekeeping team. We regret that our staff was unable to assist you with the TV concern, and we apologize for any frustration caused. We understand that the water issue was beyond our control, and we're glad it was resolved when you returned. If you give us another opportunity, we'd love to provide you with a better experience in the future.

4/10 Poor

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Richard, We're sorry to learn that your stay at our hotel did not meet your expectations. We value the feedback of our guests and would appreciate the opportunity to address any concerns you may have had. Please reach out to us with any specifics so that we can address the issues appropriately. We hope to have the chance to improve your experience in the future.

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in desperate need for repairs, broken furniture, cracks in the ceiling, rusted and dilapidated bathtub, no blackoutcurtains. Over all for the price please stay somewhere else.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Ricardo, Thank you for sharing your feedback with us. We're sorry to learn that your experience fell short of your expectations. We appreciate your observations regarding the repairs needed and we will address them accordingly. We value your patronage and hope to welcome you back in the future for an improved stay.

6/10 Okay

sean

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello sean,We appreciate you choosing our hotel for your stay. We would love to hear any feedback you have about your experience. Please reach out to us so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Rochelle,Thank you for rating our hotel. We appreciate your positive feedback and are delighted to hear that you had a great experience during your stay. Should you have any further comments or suggestions, please feel free to reach out to us directly. We value your opinion and hope to welcome you back in the future.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Thomas,We appreciate you choosing to stay with us! We're glad to hear that you had a great experience during your stay. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another excellent stay!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the Hudson.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Clifford,We're delighted to hear that you enjoyed the stunning Hudson River views during your stay!

4/10 Poor

Dodge

Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Dodge,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you found our hotel satisfactory. If there is anything else we can assist you with, please do not hesitate to contact us. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Jason,We are delighted to hear that you had an excellent experience during your stay at our hotel. We aim to provide exceptional service and we are pleased to know that we could exceed your expectations. If you have any further feedback, please feel free to reach out to us. We hope to welcome you back soon for another wonderful stay.

6/10 Okay

Susan, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy and uncomfortable bed
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Susan,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the noise disturbance and the discomfort of the bed. We appreciate your input and will make sure to address these concerns internally. Our team is committed to providing superior guest experiences, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Svetlana

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Svetlana,We're thrilled to hear that you had an excellent experience during your stay at our hotel. We appreciate your kind words and are delighted that everything met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Neil

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property and furnishings are worn and shabby. The noise from the adjoining highway and train tracks is distracting and constant. The staff were considerate but can only do so much.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Neil,Thank you for sharing your feedback with us. We apologize for any inconvenience the worn furnishings may have caused during your stay. Our team works hard to maintain the property and we appreciate your understanding. As for the noise from the nearby highway and train tracks, we understand that it can be disruptive at times. We appreciate your patience with this matter.

2/10 Terrible

A

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello A,Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. Your satisfaction is important to us and we regret that we fell short of your expectations. We appreciate your valuable input and will address your concerns with our team to improve our services.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello John,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

susan

Liked: Cleanliness, staff & service
susan
Our stay was fine. I would recommend that they put rails in the bathtub for handicapped. It's easy to get in and out of the hotel. Front desk is hospitable and we enjoyed the brown bag breakfast.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello susan,Thank you for your feedback. We appreciate your suggestion regarding the addition of bathtub rails for the handicapped. We will take this into consideration for future improvements. We are glad to hear that you found entering and exiting the hotel easy, and that our front desk staff provided hospitable service. We hope you enjoyed your stay overall and thank you for choosing our hotel.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Train noise, poor linens and bed, very outdated furnishings and fixtures, much deferred maintenance
Stayed 2 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Robert,Thank you for taking the time to share your feedback with us. We're sorry to hear about the inconveniences you experienced during your stay. We apologize for any disturbances caused by train noise and any shortcomings in our linens and beds. We appreciate your comments regarding the outdated furnishings and fixtures, as well as the maintenance issues. Our team will diligently address these concerns to improve our guests' experience.