1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews of Westchester Marriott

3.5 out of 5
Westchester Marriott
670 White Plains Rd, Tarrytown, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 460 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Jack

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel friendly staff and comfortable rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Tanisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Central location. Staff are wonderful!
Stayed 1 night in Feb 2024

8/10 Good

John, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to all major roads. Very welcoming staff. Pleasurable stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Quadir

Staff was welcoming
Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jakelin

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
s
Stayed 6 nights in Jan 2024

10/10 Excellent

Diana, Saratoga Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at a Marriot!
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph, Oconomowoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact we had 2 restaurants to choose from that were located within the hotel. Rainy evening so that was convenient . Bed very comfy fully stocked bathroom and very friendly clerk when checking in.
Stayed 1 night in Jan 2024

10/10 Excellent

Jermaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely spacious. With lots of easily accessible lights and a balcony. Room was clean. No creepy crawling insects or bugs. Bathroom was a small space but it was definitely worth it.
Stayed 1 night in Jan 2024

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Constuction and charged for a balcony view I couldn't even fit to go outside.
Stayed 1 night in Dec 2023

8/10 Good

Athena

Stayed 1 night in Dec 2023

6/10 Okay

Yelena

Liked: Staff & service, property conditions & facilities
We had no assistance or communication during fire alarm.

6/10 Okay

Christian

Disliked: Staff & service
Average property and location. Poor and expensive breakfast. Noisy. Staff not very friendly, particularly the one from the restaurant.
Stayed 3 nights in Dec 2023

4/10 Poor

MARIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

June

Stayed 5 nights in Dec 2023

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Jay, Reservations Mgr. on Dec 26, 2023
Latoya, we appreciate you staying with us and spending part of your Holiday with our family. We hope to see you again and have a happy new year!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Jay, Reservations Mgr. on Dec 26, 2023
Thanks, Amy, for the 5 out of 5! We're glad you chose to stay with us and look forward to having you back.

10/10 Excellent

Daytria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing some construction on the property, during our stay but it still was relaxing clean and there breakfast presentation was awesome! looking to stay again real soon...
Stayed 1 night in Dec 2023
Response from Jay, Reservations Mgr. on Dec 26, 2023
Thank you for the great score! Our new lobby, restaurant, and bar areas will all be complete and open the next time you stay and we can't wait for you to see it. Have a fantastic new years!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds comfortable
Stayed 1 night in Dec 2023

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is under renovation. The rooms redone plain. Not 4 Stars. Not a nice place
Stayed 3 nights in Dec 2023

6/10 Okay

Brandy

Traveled with family and small children
Liked: Cleanliness, staff & service
Lots of construction
Stayed 1 night in Dec 2023

2/10 Terrible

Alice

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and a nice size. There is construction going on but I’m sure it will be worth it once finished.
Stayed 1 night in Nov 2023

10/10 Excellent

Karim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
Construction impaired convenience. My meal was delivered to my room cold. For what was ordered, was way over-priced. Almost no cold water from the faucet in the bathroom. Hot water in shower appeared to have some sort of limiter on it. No clock in room. No waste basket other than in bathroom.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 19, 2023
Thank you for your review, Michael. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here quite often, and really like the updated rooms, nice restaurants, and the gym is great.
Stayed 1 night in Nov 2023

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel rooms were very clean. The staff is great! However, currently part of the hotel is under construction for renovations. It wasn’t terrible, but needs mentioning.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 19, 2023
We truly appreciate you taking the time to share your rating with us, Maureen. It was a pleasure to welcome you as our guest, and we are elated that you enjoyed your stay and service from our staff! We are currently in our final phase of construction, and we appreciate your patience while we work towards finishing the project and will have final product soon. We look forward to welcoming you back soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone who uses mass transit, the fact that there is a bus stop so very close to the hotel entrance was a HUGE convenience. In addition, although this was not my first time staying at a Marriott Hotel, it was my first time at this particular Marriott. The level of customer service exceeded my expectations, then again, I would expect nothing less from the staff of a Marriott Hotel. They are all truly masters of customer service.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 19, 2023
We truly appreciate you taking the time to share your rating with us, Robert. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Maily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and floor were great, a bit under construction which was fine. Dining options excellent, Ruth Chris steak house AMAZING I did find 2 live cockroaches crawling in the bathroom & killed them immediately Advise exterminator services throughout, coming upon that killed my stay experience that I left that night
Stayed 1 night in Nov 2023

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were welcoming and friendly, the room was clean, quiet and comfortable. Just great!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Hanna. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

4/10 Poor

Sasha

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Thank you for taking the time to share your rating with us, Sasha. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Westchester County.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you so much for your wonderful rating, John! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

2/10 Terrible

Danielle

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mess
Never again. I checked into my room only to find that the beds were unmade, garbage was left on the table from the previous guest, and the previous guest had smoked in the room and left a cigarette butt in the toilet. We requested a new room and when we opened the door, it only had 1 bed (needed 2 beds). Third try finally worked out.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for taking a moment to share your experience from your recent stay with us, Danielle. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. I never like hearing that our guests won’t be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for taking the time to rate our hotel, Frances. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

6/10 Okay

Blake

Liked: Cleanliness
Pass
Would not recommend the "balcony" rooms. Total waste of money. Balcony's are 2 foot by 4 foot and its indoor which was never specified. No seating either. Just a sad excuse for a balcony. Main restaurant was horrible and overpriced (not sure how you can mess up a chicken sandwich or ketchup, but they some how managed to do so). Good thing there are good food options in the area. Hotel is a little confusing at first but easy to get used to. When I stayed there was only 1 main exit which had to be used because the first floor rooms were under renovation. Quirky was the word we used to describe the experience, but we meant strange and didn't want to keep bringing it up. Staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for taking the time to share your honest feedback, Blake. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that our staff provided you friendly customer service and that you found our location convenient. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Westchester.

8/10 Good

Doris

Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
We truly appreciate you taking the time to share your rating with us, Doris, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Sue

Liked: Staff & service
Disliked: Property conditions & facilities
Construction going on at this time
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for taking the time to share your experience with us, Sue. We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed the majority of your stay at our property. We are looking forward to some exciting improvements that are upcoming, and we would be honored to host you again once they are completed.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
We truly appreciate you taking the time to share your rating with us, Steven, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Lori, Hamden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay here. The construction going on didn't impact us at all. Our room was clean and quiet. We would stay here again
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for taking the time to share your experience with us, Lori. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!