Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate NY

Excellent hotel downtown White Plains

Posted Jan 19, 2015
2 out of 5
by A verified travelerfrom Korea

Residence Inn by Marriott White Plains

Posted Dec 15, 2014
여러모로 불편했습니다. 주차장 이용이 유료임에도 출입이 어렵고, 밤 11시 이후엔 출입도 안됩니다. 차에서 짐을 내릴 때도 비를 피할 공간이 전혀 없었으며, 엘리베이터는 고장... 여러 곳의 Residence Inn by Marriott 을 이용해 봤지만, 이용했던 곳 중에서 가장 실망스러운 곳이었습니다. 주방의 식기도 더러웠고, 객실문 Lock 고장, 로비의 커피는 없는 경우가 많고, 직원들도 따뜻한 이미지 없음
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh NC

Enjoyed my stay

Posted Nov 14, 2014
Had a very nice one night stay. It started out with excellent customer service from Robert at the desk. The room was very clean and updated. I will be back next time I am in town.
Comment from Hotel Management
Dec 1, 2014 by Jay, Hotel Management
Thanks for all of your great feedback. We hope to see you back at the hotel soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Excellent managers

Posted Oct 27, 2014
Pros: everything, compete staff and friendly!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Cons: concierge parking
Location: location was excellent; right in the heart of the city.
The two afternoon/evening managers were excellent.
Comment from Hotel Management
Oct 31, 2014 by Jay, Hotel Management
Thank you for taking the time to review your experience at the Residence Inn White Plains. We are glad to hear the management left a great impression on you and we hope to see you back soon! Thanks again for staying. Sincerely, Jay Finney General Manager
5 out of 5
Recommended
for Couples
by David Efrom Phila

Great Hotel!!!!

Posted Oct 24, 2014 on Hotels.com
3 day get away. these people could not do enough for us. great staff, hotel and location!
Comment from Hotel Management
Jan 3, 2015 by Jay, Hotel Management
Thank you so much for taking the time to write a review. We hope to see you back for your next 3 day getaway! Sincerely, Jay Finney General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great experience

Posted Oct 14, 2014 on Hotels.com
Excellent location. Well maintained property.
Comment from Hotel Management
Jan 3, 2015 by Jay, Hotel Management
We very much appreciate your comments/ WSe have worked dilligently to improve and maintain the property over the last year and we are happy you enjoyed. Thanks again!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 11, 2014 on Hotels.com
Good location, the complimentary breakfast was excellent! Eggs sausage, waffles, etc. Great place to stay!
Comment from Hotel Management
Jan 3, 2015 by Jay, Hotel Management
Tahnk you very much for your feedback . We are happy to hear you enjoyed the full breakfast buffetand convenient location. We hope to see you back soon. Sincerely, Jay Finney General Manager
3 out of 5
Recommended
for Business Travelers
by Amiefrom Tampa

A bit like a dormitory, but rooms are nice

Posted Oct 11, 2014 on Hotels.com
The hotel is on the margin of 2 neighborhoods. On the one hand it is near the train station which doesnt feel entirely safe to walk around early in the morning, when i go running. But its also next to the shopping district (in the other direction). I was initially put off by the very dormitory-like feeing of frenetic activity in the lobby, with no restauarant or bar -- just a sort of ad hoc cafeteria that has chafing dish dinners and breakfast (included in price). I never found anything there i would eat beyond a container of yogurt. But they also have suites that are essentially small apartments, and provide a shopping list function. So for business, you can arrive and request your fridge be stocked with milk and eggs, and you can feel almost like you're at home. After a day or two, my aversion to the dormitory ambience became appreciation for it. The staff remembered my name, and the kitchen in my "apartment" started to feel like my own. As long as you dont expect the high end entertainment amenities of a Hyatt or a Marriott, you will enjoy staying there.
4 out of 5
Recommended
by Lucia DeAngelo

This traveler left a rating score only Posted Sep 26, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by HarryPfrom White Plains, NY

Close to MTA for trips into NYC

Posted Sep 19, 2014 on Hotels.com
Excellent service and tasty breakfasts