Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
55% of guests recommend
2.9 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Exactly what we needed

Posted Jan 19, 2015
Cheap hotel in a great location right next to the bars. A lot of space.
2 out of 5
Recommended
for Personal Event
by CB

Posted Oct 21, 2014 on Hotels.com
Room was way too hot; no way to turn off heat. Would've been fine to have the window open if there weren't 8,000 drunk teenagers 3 blocks away. The White Plains nightclub strip is very nearby. Too loud, too hot, super weird environment. They also don't have internet-- the only wireless is in the lounge, you have to pay to use it, and they make you rent a $10 cord from them to hook up your computer in your room! Does my computer even take a cord anymore? I have no idea because it's 2014.
2 out of 5
Recommended
for Families
by stuartfrom San Francisco

Needs work

Posted Oct 17, 2014 on Hotels.com
We would not stay at this hotel again. It might be OK if kitchen items were important. However, the heater knob was missing, so we needed to keep the window open to cool the room. The bathroom was terrible. The same light switch turned on lights in the bathroom and in the main room vanity. There was not tub in the bathroom or shelf space. It was a terrible layout. the front desk was not staffed the first night. Coffee was not available the last hour of the continental breakfast. Overall the place needs a lot of work and is not worth the price charged.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Outdated but clean. Would go there again but not first choice.
4 out of 5
Recommended
for Families
by GERARDOfrom PUERTO RICO

good

Posted Oct 14, 2014 on Hotels.com
was ok
1 out of 5
Recommended
for Families
by GB holiday maker

not recomended

Posted Oct 9, 2014 on Hotels.com
Awful dirty hotel. Moved rooms 3 times, no improvement. Being upgraded next year so not worth cleaning or maintaining? Indescribable condition of rooms and service. Quickly cancelled stay booked on return visit on way home.
2 out of 5
by A verified travelerfrom California

The Esplanade has seen better days.

Posted Sep 20, 2014
Pros: The telephone is an antique.
Cons: The place is pretty run down. It is old, but they could do better. No internet access in the rooms.
This hotel has seen better days. Zero amenities. Zero. Repairs have been made poorly. Worry about mold in such a case. Almost checked out and relocated. Smoke detectors are chirping. Doors broken. A general state of disrepair. You get the feeling nobody cares about this place, like they are getting ready to tear it down and don't want to spend any effort to maintain it. The clerk at the desk can't really be called staff.
1 out of 5
by A verified travelerfrom Denver

TERRIBLE

Posted Sep 16, 2014
Pros: Nothing
Cons: Everything
Location: I was going to a HS reunion in Rye so I don't know
No one at check in desk and no sign on desk. I called the operator and was directed across the street to the Esplanade senior living center. I was told desk person on break but such a person never surfaced during my stay. Desk clerk at senior living had no clue about parking. I parked next door in a city structure and paid $9 for the night. When I checked out clerk at senior living wouldn't tell me what my rate was, as it was done online. I had left a deposit of $100 on credit card and she could find no record. The room was ok if rundown. Bathroom grimy and faucet only operated as a forceful stream of water. Small tv with few channels. Really set up for extended stay with kitchen facilities. Small fridge best thing about the stay.
2 out of 5
by A verified traveler

Posted Sep 11, 2014
It was OK.
1 out of 5
Recommended
for Business Travelers
by Joshfrom Hamilton, OH

Not much good to say

Posted Sep 11, 2014 on Hotels.com
This hotel is a disaster. It is tied to a senior living facility, and in order to check in, I had to cross the street to that building because, as a sign stated on the front desk, "due to an unforeseen" issue, they couldn't staff the front desk. I did not see anyone at the front desk for the duration of my stay. The photos on the hotels.com listing are inaccurate and do not display the drab conditions of the rooms. Everything is dated and generally unclean. The listing stated that wifi was available, but it is not. The air conditioning doesn't work, and while I was able to get the window open for some air flow, I listened to a loud generator from the construction across the street all night. I would like to find something positive to say, but unfortunately, there really isn't anything I can call out. You really need to avoid this place.