Ratings based on 229 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
54% of guests recommend
2.9 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
for Everyone
by A verified traveler

Posted Oct 14, 2014
Outdated but clean. Would go there again but not first choice.
2 out of 5
by A verified travelerfrom California

The Esplanade has seen better days.

Posted Sep 20, 2014
Pros: The telephone is an antique.
Cons: The place is pretty run down. It is old, but they could do better. No internet access in the rooms.
This hotel has seen better days. Zero amenities. Zero. Repairs have been made poorly. Worry about mold in such a case. Almost checked out and relocated. Smoke detectors are chirping. Doors broken. A general state of disrepair. You get the feeling nobody cares about this place, like they are getting ready to tear it down and don't want to spend any effort to maintain it. The clerk at the desk can't really be called staff.
1 out of 5
by A verified travelerfrom Denver


Posted Sep 16, 2014
Pros: Nothing
Cons: Everything
Location: I was going to a HS reunion in Rye so I don't know
No one at check in desk and no sign on desk. I called the operator and was directed across the street to the Esplanade senior living center. I was told desk person on break but such a person never surfaced during my stay. Desk clerk at senior living had no clue about parking. I parked next door in a city structure and paid $9 for the night. When I checked out clerk at senior living wouldn't tell me what my rate was, as it was done online. I had left a deposit of $100 on credit card and she could find no record. The room was ok if rundown. Bathroom grimy and faucet only operated as a forceful stream of water. Small tv with few channels. Really set up for extended stay with kitchen facilities. Small fridge best thing about the stay.
2 out of 5
by A verified traveler

Posted Sep 11, 2014
It was OK.
1 out of 5
for Business Travelers
by Joshfrom Hamilton, OH

Not much good to say

Posted Sep 11, 2014 on Hotels.com
This hotel is a disaster. It is tied to a senior living facility, and in order to check in, I had to cross the street to that building because, as a sign stated on the front desk, "due to an unforeseen" issue, they couldn't staff the front desk. I did not see anyone at the front desk for the duration of my stay. The photos on the hotels.com listing are inaccurate and do not display the drab conditions of the rooms. Everything is dated and generally unclean. The listing stated that wifi was available, but it is not. The air conditioning doesn't work, and while I was able to get the window open for some air flow, I listened to a loud generator from the construction across the street all night. I would like to find something positive to say, but unfortunately, there really isn't anything I can call out. You really need to avoid this place.
2 out of 5
by A verified travelerfrom sc

Posted Aug 18, 2014
Pros: Nothing
Cons: Parking, wi-fi
The staff was wonderful! No close parking, several blocks away, below ground. No wi-fi. The hotel we booked has been converted to a retirement home so we were sent across the street!
1 out of 5
by A verified travelerfrom PHL

No good, maybe later

Posted Jul 17, 2014
Pros: The look of room was ok. it had been renovated except for the windows and the fabric head board of the bed, which was covered in stains.
Cons: Windows, Headboards, vent in bathroom, shower head, A/C, smells
Location: real close to the West Chester Mall
no parking, but a garage is being built across the street so that may change. 6" vent in bathroom that went right through the wall into the bathroom of the neighboring room. I could stand on the toilet and see into their bathroom. Allowed their bathroom smells to get into my room. Windows were old and had no locks. I waited 20 mins for someone to be at the front desk to check me in. When I called I could hear and see the phone in the empty offices. I was transferred to the manager who's office phone I could also see and hear. Gym looked decent but after walking into my room I chose to not go near it. Nor did I go near the free breakfast. it was "somewhat Continental" as the manager described it to me. The headboard was stained as was the only chair so I reluctantly slept across the bed. Really wanted to sleep in my car but it was raining very hard that night
3 out of 5
by A verified traveler

Esplanade Hotel

Posted Jul 8, 2014
Pros: The room was clean.
Cons: Get an attentive staff. Get a decent breakfast, or at least work on the presentation so it doesn't look haphazardly placed all over breakfast counter
Location: There are many restaurants in the area.
The wireless internet didn't work. The TV remote didn't work. The TV picture was quite old and fuzzy. The room was clean. The front desk attendant seemed labored when answering my questions. The continental breakfast was incredibly underwhelming. Milk/Juice/Bagels/Muffins/Cereal. The breakfast actually sounds better typed out than it was.
1 out of 5
by Jed

This is a hotel

Posted Jun 24, 2014
I checked in at the Senior Residences and it went downhill from there ( and across the street)...this could not have been a worse experience!
1 out of 5
by A verified traveler

Wouldn't stay here again!

Posted Jun 12, 2014
Terrible parking, staff , bad all around experience...and the breakfast wasn't good. No iron in room .