Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
56% of guests recommend
2.8 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Baltimore

Hotel in white plains NY

Posted May 16, 2015
No hot water in shower, no wifi in room, no staffed front desk, no real security (anyone can walk up to the upper rooms undetected). Overall a terrible, depressing, hotel that does not at all match the description on its website. For the same price you can easily find a hotel in this area that has none of the problems this one has.
1 out of 5
Recommended
for Everyone
by A verified traveler

Crappy hotel, great location, great staff

Posted May 13, 2015
The room was outdated and hot. I was told that they don't turn on the A/C until later in May???? So their only solution for me was open the window......no screens???? But on the upside, the location is great and so was the staff
1 out of 5
by A verified travelerfrom boston

i should get my money back

Posted May 12, 2015
Pros: nothig
Cons: everything
Location: near nithg club lot of nose
no a/c dirty carpet mold in bathroom smell no updated tv , no security at the door,when i left i told front desk how unhappy i was,
1 out of 5
by A verified travelerfrom CT

Horrible hotel

Posted Apr 19, 2015
I will never go back to this hotel. The room was a sauna when we walked in and there was no air conditioning at all. There was also a terrible cigarette smell in a non-smoking room.
1 out of 5
by A verified traveler

I want a full financial refund!

Posted Mar 18, 2015
Pros: The receptionist when we checked in.
Cons: The entire hotel needs to be remodeled, updated, and there needs to be staff working in the lobby at all times.
Location: White Plains, NY. There was plenty of choices when it came to dining out.
The hotel was overpriced. The hotel was old, the accommodations were outdated, the beds were horribly uncomfortable, and the key too the door would not work. My wife had to walk across the street when we got back to the hotel at night two separate times to try and get a working key. It took her 45 minutes. The reason she had to walk across the street was because there was no hotel staff working, however there were hotel staff at the nursing home across the street which is owned by the same company.
2 out of 5
by A verified travelerfrom N.

Dump near downtown White Plains

Posted Mar 10, 2015
Terrible accommodations and no available WiFi. Sole internet connection is wired to the room and costs $10 per day. Except for its location, there is nothing to recommend Esplanade.
1 out of 5
Recommended
for Business Travelers
by Brianfrom Baltimore

This place is a dump

Posted Feb 11, 2015 on Hotels.com
I would classify the room as a dump to be honest. all of the furniture was pressed corkboard, the TV looked like one I owned in 1990, and was about 16 inches big. The bed had a think comforter and sheets that's it, and the bed was not comfortable. The floors were filthy and had drywall particles everywhere. Finally the shower head was broken and leaked about 30% of the water coming out, straight out toward the mirror.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Avoid this place at all cost!

Posted Jan 28, 2015 on Hotels.com
Terrible. All around. They were low on staff so no one manned the front desk. And when I finally found someone to help check me in, they had a horrible attitude and was extremely rude. Also, the beds were uncomfortable and the "free breakfast" was minimal. No blow dryer or ironing board. Also, I killed 3 cockroaches during my 4 night stay.
1 out of 5
Recommended
for Families
by EJfrom Korea

disappointing...just good location

Posted Jan 24, 2015 on Hotels.com
the room and the hotel smelled terrible and service was no where to be found at the front desk. they had another senior residence across the street and asked the person desk took 15 mins trying to get the right person to answer our needs.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Exactly what we needed

Posted Jan 19, 2015
Cheap hotel in a great location right next to the bars. A lot of space.