Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby Ana
Posted Aug 26, 2014 on Hotels.com
Recommendedby N Smithfrom NYC
Extremely comfortable and thoughtful staffPosted Aug 18, 2014 on Hotels.com
This is a very nice, top of the line Ritz Carlton with excellent service and amenities. The staff all make you feel valued and are knowledgeable and polite and friendly. The rooms are large, luxurious and comfortable. It is a beautiful space. The toiletries were very nice, and the bathroom was huge with a step in shower and large tub. There is a running/walking/biking trail that runs along a creek near the hotel and a large Starbucks half a block away. They had cold water bottles and towels out for use after exercise, and a good supply of free coffee and morning papers in the lobby. The valet guys and bellhops were terrific. The Saturday morning brunch in the lobby and the evening bar in the lobby was very high end and lovely.
for Business Travelersby Bryantfrom Charlotte
Typical RitzPosted Jul 26, 2014 on Hotels.com
This Ritz has all the quality and attention to detail that you would expect from a Ritz. Fitness center was excellent and room service was tasty.
Recommendedby Davefrom Brockport
The ZenithPosted Jul 12, 2014 on Hotels.com
Another great stay at the White Plains Ritz. Had a 4 day 'staycation' with my brother. Service was impeccable and met our every need instantly. We have become spoiled for any other hotel in this area. Yes it's pricier, but, unlike some things in life, you get what you pay for here. The BLT and 42, a couple of the in-hotel restaurants, are very nice. We had a couple of wonderful dinners at BLT, and viewed fireworks from the 42nd floor club. A couple of complaints that I perpetually have with this hotel are the lack of free Wi-Fi and absent hot tub. I've enjoyed both at hotels half the price. Quibbles, maybe, but we are talking about north of 400.00 a night in White Plains, NY. Still, wouldn't go anywhere else.
for Couplesby Emwilfrom Westchester
Always the BestPosted Jul 2, 2014 on Hotels.com
We thoroughly enjoyed our stay. It was our first wedding anniversary and we were met with a glass of champagne. From the doorman to the check in staff to the room service staff, everything was fantastic. The room was immaculate and the bathroom tub and shower were exquisite. We will be making this visit to the hotel an annual stop. We can't wait to come back.
for Everyoneby lisafrom chicago. il
elegance meets white plainsPosted Jun 9, 2014
the hotel is an oaiss of elegance int he middle of white plains. The spa and rooms are spacious, immaculate and comfortable. The only complaint I have is the valet service is a little cumbersome. Despite this I would highly recommend this hotel to any leisure or business traveler in the area.
for Everyoneby A verified traveler
Posted Jun 9, 2014
Overall great experience. Staff very accommodating. Rooms clean. Bathroom is huge
for Couplesby Kahseem Panchoofrom New York
Not worth it.Posted Jun 3, 2014 on Hotels.com
Never went to a 5 star hotel, so I made this my first 5-star hotel get away. Was very unsatisfied. They charged me $30 for parking without notifying me, the pool was really small and didn't go deeper then 5 feet, no jacuzzi, no fun activities, very boring and expensive experience. Was extremely upset with the amount of money I spent for this hotel. The room was really nice and large but I had equally nice rooms for 1/4 of the price. The price would be okay if you split with 4-6 people since the room is really huge (its the size of 2~3 rooms), but then again, you could stay somewhere else just as nice for 1/4 the price and book two rooms for much cheaper. The people are nice but feel they try way to hard to please you, and the fact that there a shoe cleaning service makes me question humanity. Very overrated and expensive, would never stay here again even if I had 6 figures in my bank account.
for Business Travelersby Jessfrom Saranac Lake, NY
Fabulous servicePosted May 18, 2014 on Hotels.com
It's a beautiful hotel with fabulous employees who go out of their way to ensure your needs and wants are met.
Standard Room is Very LargePosted May 9, 2014 on Hotels.com
The hotel is lovely. The room and bathroom were extremely large. Enjoyed the pool and had a lovely message at the spa. Spa waiting area is a bit small but other than that it was great.