Ratings based on 85 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby lisa from chicago. il
elegance meets white plainsPosted Jun 9, 2014
the hotel is an oaiss of elegance int he middle of white plains. The spa and rooms are spacious, immaculate and comfortable. The only complaint I have is the valet service is a little cumbersome. Despite this I would highly recommend this hotel to any leisure or business traveler in the area.
for Everyoneby A verified traveler
Posted Jun 9, 2014
Overall great experience. Staff very accommodating. Rooms clean. Bathroom is huge
for Everyoneby kirsten from wappingers falls ny
Great for relaxationPosted May 6, 2014
Needed a few hours to get rest and organized some personal issues environment friend with much courtesy very nice!
for Everyoneby we travel a lot from new york
Weekend at ritPosted May 4, 2014
Me and wife wanted to relax without kids. Ritz is a nice hotel but all outside activities ( 2 weddings and bar mitzva in 24 hrs ) made the hotel a noisy place. The hotel MUST upgarde breakfast. In my buck it sucked. The menue is smAll. The pool and spa are Great and I highly recommend it. BED sucked. Way too soft. So in total and ok weekend that should of been a great weekend
for Everyoneby A verified traveler
Amazing hotel. No need to get out for anything.Posted Apr 21, 2014
The room was extremely clean, and was over spacious. The staff was very polite and professional. The pool was very nice, and they have stores and restaurants in the hotel, and the mall is right in front.
for Business Travelersby A verified traveler
It provides a 5 star stayPosted Mar 4, 2014
Cons: A 5 star hotel should honestly include in its cost all services that are mandatory and not list them as optional.
It was an overnight business trip without any problems.
for Couplesby AnL
Little things matterPosted Mar 3, 2014
Pros: Convenient Elegant Great when the doorman remembers your name.
Cons: See summary comments.
We started at the Ritz Carlton Westchester twice over a period of 2 weeks. As a Ritz Carlton residence owner, it frequent these hotels globally and have stayed in the throughout the US. Allie at the front desk offered to upgrade our room for a fee, as an Expedia Elite member, I said ok, but thought it may have been free. We had dinner at the restaurant, 42, but couldn't charge it to the room, so had to charge separately on the card. We went to dinner at 7.00 and returned to the room at 9.45 and there had been no turn down service. These little details matter to the discerning traveler. All of this been said, it is the only true luxury bulge bracket hotel in this area. So a 6.5/10 for what could have easily been an 8/10 or better.
Comment from Hotel Management
Mar 5, 2014
Thank you for this great feedback. Your comments are extremely important to me and all our ladies and gentlemen. I apologize for not meeting your expectations and our team is diligently working on resolutions to these processes and communication breakdowns. Thank you for your partnership and loyalty to our brand and our Hotel. I look forward to welcoming you back in the future.
for Shoppingby Connie from Saratoga Springs
Posted Jan 27, 2014 on Hotels.com
for Familiesby alan from boston
family escapePosted Jan 24, 2014 on Hotels.com
5 stars for the hotel neighborhood 4 stars
Recommendedby Jennifer from Westchester
Posted Jan 7, 2014 on Hotels.com