Reception

Reviews of Whispering Pines Motel

2.5 out of 5
Whispering Pines Motel
226 Methodist Church Rd, White Stone, VA

Reviews

6.4
Rating 10 - Excellent. 17 out of 120 reviews" "
Rating 8 - Good. 34 out of 120 reviews" "
Rating 6 - Okay. 32 out of 120 reviews" "
Rating 4 - Poor. 19 out of 120 reviews" "
Rating 2 - Terrible. 18 out of 120 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Stayed 7 nights in Mar 2024

6/10 Okay

Guy

Traveled with family
Disliked: Amenities, property conditions & facilities
Ran out of hot water very quickly every morning. Spouse and I had to take showers day before each other. Even then hot water ran out within 5 minutes. Door to room little dodgy. Overall not to bad but also not good. Staff couldn't find reservation. They needed your email confirmation to confirm reservation.
Stayed 2 nights in Mar 2024

4/10 Poor

Laura, Lorton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old motel that hasn’t been updated. As such, it smells musty. The sink was corroded. I had to buy water to brush my teeth. There were leftover footprints in the tiny shower from the person who cleaned it. The carpets are stained. However the bed was comfortable and it was a king so that was nice.
Stayed 1 night in Mar 2024

4/10 Poor

J

Stayed 1 night in Mar 2024

8/10 Good

Ray, Henrico

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Antwoin

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 3 nights in Nov 2023

6/10 Okay

Lynna

Stayed 4 nights in Oct 2023

4/10 Poor

DOUGLAS B

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet. Charged extra at check in for pet after website said pet friendly but did not mention extra charge. No hot water in shower. Room overly perfumed.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Our stay was more than adequate in all respects. There is an excellent restaurant in White Stone just moments away. The motel receptionist couldn't get her credit card machine to work to be able to charge us an animal (small dog) fee, so she waived the fee, which we appreciated.
Stayed 1 night in Oct 2023
Response from T Patel on Oct 31, 2023
Thank you so much.

2/10 Terrible

Jonathan

Stayed 1 night in Oct 2023

2/10 Terrible

CRYSTAL

Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, family run motel!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Thank you so much mam.

6/10 Okay

Thomas

Disliked: Property conditions & facilities
You get what you pay for
Stayed 1 night in Sep 2023
Response from T Patel on Sep 23, 2023
Thank you so much sir for your valuable review and really thank you for the business.We recently bought this property so we are trying to improve the all kind of facilities and we hope you have good time. Thank you sir

10/10 Excellent

Christy

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Room comfort
New management, positive changes.
This was a last minute booking. This place had the best price for the budget so we were in. A big sign saying Under New Management was hanging up front. Very easy check in after booking with this site. We wanted a room with a jacuzzi and maybe that wasnt conveyed thru the site. The room was huge and well laid out. There was def a lingering smell of prior smoking in the carpet. There was a weird spotty stain the tub, maybe rust? Other similar stains on the back of the front door. The hot water didnt work and neither did the room phone. I called the front desk from my cell and got no answer. Room was very quiet. Sheets were very clean. I mentioned the hot water on checkout and they said it was a tripped breaker, so if this happens to you, thats the issue. I never stayed under the previous owners but it def feels like these guys are cleaning it up. Give it a chance!
Stayed 1 night in Sep 2023
Response from Reena on Sep 10, 2023
Thank you so much for your precious reviews . we value these reviews . yes it was not mentioned in the details that you asked for the jacuzzi room . we always take care to provide clean and peaceful environment to our guests . our phones were under repair at that time .but its our request to all the guests to please inform us at the time of check in that something is wrong in the room so that we can give better service and solution to the problem . when guest tell at the time of check out obviously we not able to do anything. well we welcome you for the next time for much better services.

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from Reena on Sep 10, 2023
thank you for your feedback .we greatly appreciate it.

4/10 Poor

ALAN

Disliked: Property conditions & facilities
We stayed here because I had a small dog and there weren’t any other options. Just ask to see the room to make sure it’s acceptable.
Stayed 1 night in Aug 2023
Response from Reena on Sep 10, 2023
thank you for precious feedback. we value our guests reviews . yes we allow pets thinking that they also our family members . we like to welcome you again with best services.

2/10 Terrible

Deborah, Stone Mountain

Disliked: Cleanliness, staff & service, property conditions & facilities
It was convenient to where we had to go. Not clean, bathroom sink was clogged, cigarette smell…
Stayed 1 night in Aug 2023
Response from Reena on Sep 10, 2023
thank you for your feedback . but we always take care to provide clean and peaceful environment to our guests . you informed us about the sink clogged . it was not earlier. and the time was of late night . we sad about that thing but we will take it seriously in future. we welcome you next time with our better service.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Room was fine. Front desk did not know about places to eat. Knew that Pizza Hut delivered but didn't know where it was. Be prepared to Google places to eat.
Stayed 2 nights in Aug 2023
Response from Reena on Sep 10, 2023
Thank you for your precious feedback. we greatly appreciate it. front desk told about dominoes macdonalds and pizzahut towards the kilmernock. but in future we try to explore some more places to eat nearby. we welcome you next time with the best service.

10/10 Excellent

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reena on Aug 18, 2023
thankyou for your feedback . we greatly appreciate it . we love to welcome you again. :)

2/10 Terrible

Mary

Traveled with group, Traveled with family
Disliked: Amenities
This place is a total dump. Not at all as described on any of the trip/travel sites. No pool. Apparently there has not been a pool there for 10 years. ?? Filthy rooms. Buildings run down. Took pics to validate my claims.
Stayed 3 nights in Jul 2023
Response from T Patel on Jul 31, 2023
Hello Mary mam,First of all Sorry for the inconvenience.Just want to put my input on reality so when you checked in and you said you have no pool facility so front desk lady explained well on pool facility and you agreed on to stay at the property at the discounted money so total cost was 283 and then reduce to 270 and you all agreed and stayed at our property. So from our end we tried our best to keep you happy and guest was agreed and they stayed at property for 3 nights. So we are not agreed at all on guest comments.Thanks.

8/10 Good

Carter

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reservations Manager on Jul 6, 2023
Thank you for your feedback, Carter. We hope to see you soon!

4/10 Poor

Bobby

Disliked: Cleanliness, property conditions & facilities
Very dirty in the hotel. Towels, linens, etc…. Had holes, stains and burn marks. Carpet was extremely dirty.
Stayed 3 nights in Jul 2023
Response from Reservation Manager on Jul 4, 2023
Thank you for your feedback, Bobby. We take complete pride in cleanness of our rooms as that is our key focus. Our linens are dry cleaned and it is extremely rare for us to any issues. Please allow us to accommodate you again and we will ensure you’re satisfied with our rooms.

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean facility listings stated pet friendly. But sign at check in states pets by permission only plus charged $44.extra. For 1 night with small dog.
Stayed 1 night in Jun 2023
Response from Reservations Manager on Jul 4, 2023
Thank you for your feedback, Bill. We do have a limited number of rooms where we allow pets and there is a pet fee. We will work with our vendors to resolve the issue.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Very nice place, we were in town for a family dinner (Urbanna) and didn't want to drive back the same day so booked an overnight. The owner was very friendly. The room was small but very clean and comfortable. Good place for the monet spent for a safe quiet place to sleep.
Stayed 1 night in Jun 2023
Response from Reservation Manager on Jul 4, 2023
Thank you for your feedback, John. We hope to see you soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean , mattress was firm , remote for AC was a nice option. All in all a fine place to sleep after attending a party. 👍👍
Stayed 2 nights in May 2023
Response from Reservation Manager on Jun 2, 2023
Thank you for your feedback, Richard. We are glad you enjoyed your stay at Whispering Pines Motel and hope to see you again!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Reservation Manager on May 15, 2023
Thank you for your feedback, Joe. We hope to see you again!

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was very small and had very few places to set belongings. The room was fair for the price paid. It was clean and conveniently located for our visit to the area.
Stayed 1 night in Mar 2023
Response from Online Reservations Manger on Mar 27, 2023
Thank you for your feedback, Michael. We are glad you found our hotel rooms to be clean and a convenient location. We do offer larger square footage rooms in our family suites. We would love to accommodate you in your future stays. Thank you,

10/10 Excellent

Jeffrey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Dec 2022
Response from Reservation Manager on Jan 10, 2023
Thank you for your feedback, Jeffery

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from Reservation Manager on Nov 28, 2022
Thank you for your feedback, Sarah.

6/10 Okay

Joe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it moving
Dirty, amenities were broken, cheap place but, not really worth it
Stayed 3 nights in Nov 2022
Response from Reservations Manager on Nov 20, 2022
Thank you for your feedback, John. This is an unusual feedback, we will further look into the room you were assigned and ensure everything is functional and review with your staff.

10/10 Excellent

brenda

Liked: Cleanliness
Clean
Stayed 1 night in Oct 2022
Response from Reservation Manager on Oct 21, 2022
Thank you for your review, Brenda. We greatly appreciate it!

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service
Reasonable cost, convenient location, and adequate.
Stayed 1 night in Sep 2022
Response from Reservation Manager on Sep 4, 2022
Thank you for your feedback, Rosemary. We greatly appreciate it.

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reservations Manager on Aug 31, 2022
Thank you for your feedback, Gerald.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
2nd time we’ve stayed here it’s convenient to everything we needed. If all you need is a place to sleep and take a shower than this is the best bet.
Stayed 2 nights in Aug 2022
Response from Reservation Manager on Aug 22, 2022
Thank you for your feedback, Larry. We truly take pride in the cleanliness of our rooms and provide the best accommodation services.

2/10 Terrible

Howard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
would not stay here again, 1960 room
Stayed 1 night in Aug 2022
Response from Reservation Manager on Aug 16, 2022
Thank you for your feedback, Howard. We do not have room number 1960 at the property. Our property was extensively renovated and everything within the room is up to date. We would love to know more about your experience.

6/10 Okay

William

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Room was musty and bed linen was soiled
Stayed 1 night in Aug 2022
Response from Reservation Manager on Aug 16, 2022
Thank you for your feedback, William. With our hotel being an outdoor property and located very close to the river, the area is very humid.

10/10 Excellent

Charles, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a excellent stay the tile on the shower floor was Wall tile it was very slick the shower mat was too small other than that I was very comfortable stay
Stayed 2 nights in Jul 2022
Response from Reservation Manager on Jul 26, 2022
Thank you for your feedback, Charles. We greatly appreciate it.

6/10 Okay

Jeff

Traveled with family and small children
Liked: Staff & service
Good place to stay in the area. Don't expect 5 star hotel, set expectations as decent country motel that is a good value with great access to a lot of good things in the Northern Neck.
Stayed 6 nights in Jun 2022
Response from Reservation Manager on Jul 6, 2022
Thank you for your feedback, Jeff. As a locally owned and operated motel, I agree we are not a 5-star hotel. We strive to provide the best service, value and a clean and comfortable accommodation to our guests. I hope you enjoyed your stay with us. Thank you!

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Brittany

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Bed was uncomfortable. Beetles in the room and sheets were old. Staff was great though.
Stayed 1 night in Jun 2022
Response from Reservation Manager on Jun 24, 2022
Thank you for your feedback, Brittnay. Your feedback is extremely valuable to us and we do plan to take actions to make improvements. We will commuinciate with our vendors to ensure better quality linen is provided for our guests. We are also in the process of adding a protective lawyer to doors to ensure no insects from outside get in the rooms. Please reach out to us directly via hotel website for any questions. Thank you, A.P. Online Reservation Manager

8/10 Good

aundi

Stayed 2 nights in May 2022

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
They couldnt find my reservation didnt have room a requested couldnt half speak english pool wasmt working or opened
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
A little investment could go a long way!
Check in was horrible.(long, unable to find reservation) Room was hot and musty. Linens were terrible.(old, thin/threadbare) Housekeeping disposed of the soap in the tub after the first night and did not replace it. The WiFi was SLOW!!! There was only 3 cars in parking lot on first night and less than a dozen on second. Minimum investment would reap huge rewards! This should be a destination stop, spring, summer and fall!
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The filter on the air conditioner was filthy — the swimming pool was closed — towels were skimpy and soap thin
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a non smoking room, however my eyes were burning 5 minutes after looking at the room. The floor was filthy with hair, I asked for my money back and they charged me anyway. I am now disputing their claim, and will get my lawyer involved if the dispute does not go through.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, room comfort
Overnight travel break
Owner very nice, rooms were clean and large. Hotel was dated but a good value. The pool was not open when we stayed and when I asked about it, I was told no one ever used it, so they decided not to open it.
Stayed 1 night in May 2019