I liked the staff. They were nice. The assistant manager was kind enough to refund our next 3 nights after staying there for one. They do their best with what they're given.
That's the end of what I liked.
The room was clean from what I could see, bed was made, spacious enough. Would have made it work if it was around $100 a night or so. But for $180-$200 a night, some things were just too ridiculous. I should have taken pictures.
The bed, was hard as a rock to me. I get some beds are firm, but this was ridiculous and felt like it was upgraded the last time the bathrooms were. Which had to be 20 years ago.
The bathrooms. Oh boy.
- First of all, very cramped. You could have taken some square footage out of the room itself and made the bathroom 10x better.
- Second of all, who puts that small of a toilet in a bathroom unless you absolutely have to? It was 19 inches off the ground (I measured)
- Third, the shower head was literally at my shoulder. Was this room made for dwarves? What am I missing?
Fourth. Neither the sink or the shower drained properly.
The icing on the cake was the elevator being out of service due to a "new wrap" being put on it (at 12pm, one of the most busy times) and we had to carry all of our luggage down 2 flights of stairs to leave.
At least the maintenance guy was nice enough to carry some of it.
Like I said before, not a staff problem. This owners simply needs to fork over the money to properly renovate the building. Do better.