Ratings based on 340 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Calgary
nice and rustic,and cosyPosted Oct 15, 2014
Pros: the atmosphere, hot tub and pool , friendly people,free coffee in the morning, and able to sit by fireplace and have a drink , very cosy,,,
Cons: chairs in lobby could be replaced, they were very well worn and not to comfortable,
Location: great location for shopping ,golf, dinning , exploring,skiing, and day spa
very happy with room, beds very comfy, and atmosphere very pleasing, nice hot tub, and pool. only complaint,was upon check in ,the girl behind counter insisted I booked a handicap room, which I did not, she could of been more pleasant , we accepted the room anyway, and it was ok, but I find it very impolite to argue with a customer. dinning room staff was very nice ,polite, and made us feel right at home. loved the free shuttle downtown also.
by A verified traveler from MT
Premier Whitefish Lodge - DisappointingPosted Oct 2, 2014
Pros: It was very clean. Very impressive foyer. Hostess at restaurant very friendly, happy to see you.
Cons: Have a medium weight blanket in room, we were either too hot or too cold.
Location: Once the road construction is complete, it is a great location. Lot of things to do close by.
Beds uncomfortable, resulting with little or no sleep and sore backs for both of us. When we went to try and relieve our sore backs in the spa, the jets had no force behind them and no apparent way to control temp.. Front desk gal (younger, with long, dark brown hair) did not appear happy to be there. Light switches were low and hard to locate. Air conditioner was very loud and hard to adjust. Lighting over mirrors was dim. Could hear doors, from other guests, slam through the night
for Everyoneby A verified traveler
Great place to stay at!Posted Oct 1, 2014
Everything was up to par, hotel experience was excellent, had awesome views, great atmosphere and great restaurant at hotel. Housekeeping could do a better job with cleaning of room while out and about, restraint was really good only negative was bartender couldn't make a drink to save her life
by A verified traveler
DisappointedPosted Sep 27, 2014
My husband, daughter and I wanted a quite night away from the city. Didnt happen. There were cobwebs around the room, the bathroom had hair all over, hair between the sheets. Something was spilled into the drawers. My husband was kept up all night by the man pacing back and forth in the room above us. There was construction and a music festival going on outside, which would have been helpful information when I booked this room. However, the front desk lady was nice and have us complimentary breakfast. (which was really good). All and all, I don't think we will be back there.
Comment from Hotel Management
Oct 3, 2014 by Management, Hotel Management
Thank you for taking the time to provide feedback from your recent stay with us. We are concerned to read your experience with your accommodations didn't meet your expectations. We are committed to continuous improvement and delivering the best experience possible and I sincerely apologize for the issues you encountered. Please be assured your comments have been shared with our Management Team for review.
for Everyoneby A verified traveler from Loudon, TN
Quiet and ComfortablePosted Sep 6, 2014
Pros: Quietness and spaciousness.
Cons: Needed a microwave.
Location: Glacier National Park, need we say more?
Our room was near the end of the lodge and we felt like we were alone, it was so quiet. The double sinks were a real plus and the room was very spacious. Very clean as well. It was nice to have an exercise facility. Could have used a microwave.
for Everyoneby A verified traveler from Indianapolis
Wonderful beds.Posted Sep 1, 2014
Pros: Comfortable beds and golf course view.
Location: Glacier National, Town of Whitefish
We really enjoyed the Grouse Mountain Lodge. The beds were so wonderful I didn't want to get up in the morning. The staff was attentive and helpful. Everything was very clean. Highly recommended.
by A verified traveler
Over pricedPosted Aug 26, 2014
The facility is way over priced for service and facility. While the atmosphere was very pleasant and the staff very nice, the beds were extremely uncomfortable, the food very pricey, and the room service bad. One day our used towels were taken, but not replaced. Twice, dirty dishes were left in the room. One day, our bed was almost made, but not quite. The water barely drained from the bathtub. The coffee (free in urn in the lobby) was supposed to be available at 6 am did not actually show up until after 7. The restaurant had very tasty and well prepared food. However, it was high priced with very large portions and there were no options for smaller portions.
Comment from Hotel Management
Aug 27, 2014 by Management, Hotel Management
Thank you for taking the time to provide feedback from your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced with our housekeeping. Please be assured we have heard your concerns and have taken action to improve our operations. We do hope that you will return in the future and allow us to provide the excellent service we are known for.
by A verified traveler from tennessee
Stay somewhere elsePosted Aug 25, 2014
Lodge is old. Entrance doors rusty. Dont even shut. Very insecure. Nosiey..
for Everyoneby A verified traveler from Camas, Washington
Nice hotel outside Glacier National parkPosted Aug 23, 2014
Pros: It's location, comfort, cleaness
Cons: restaurant menu can be further expanded to cover more varieties.
Location: next to the center of Whitefish, that offers many restaurants and gift shops, ...
It is a very nice hotel outside of Glacier National park. It is clean, comfort and well maintained with a golf course on the property. The room is big, clean, comfortable. The surroundings are lovely. It is close to the center of Whitefish, where there are many restaurants and shops. It is definitely more comfortable than those lodges inside the park.
by A verified traveler from Golden, BC
Hotel was fine but not for the price.Posted Aug 20, 2014
Pros: The staff were great and everything went smoothly.
Cons: The hallways could be cleaner.
Location: I loved the entire experience in Whitefish, MT......food, shopping, glacier park, beach, trails! What a GREAT way to spend a little vacation.
I often travel for work and stay at a variety of hotels and lodges. The hotel was fine but way over-priced. I was expecting more for the price.