Worst stay ever...
To start, at check in we were told the hotel was fully booked...LIE...
Lift broken, so all us disabled individuals had to walk up the stairs with NO help.
When we arrived at the rooms, all rooms were booked and co firmed as twin rooms, there were 3 family rooms, 1 tiny double room and 1 twin room. ALL rooms were filthy. One room had ripped curtains big stains on the carpet and to top it off a USED CONDON WAS JUST THROWN ON THE FLOOR outside one of the rooms.
1 room had a broken kettle, called reception to advise, a new on was brought uo. When we questioned the apparent assistant manager about the cleanliness of the room she saod ITS NOT MY HITRL and promptly left.
Rrceotion didnt even know what rooms they had given us guests as i was called on my mobile asking ME to give them.room numbers of some guests...
Terrible service.
During the night, all that could be heard was drunk idiots running up and down the halls, banging on doors shouting and waking people up
Next day we complained at reception but was told there was nothing they could do as the manager who was meant to be on duty did not show up!!!
Skipped breakfast as if the main hotel was so dirty and disgusting, what would the breakfast be like.
Disgusting hotel, disgusting staff behaviour...
Refund rquest in on the way for the whole 5 rooms we booked...
Personally, i think this is either a bail.hostel or a benefits hostel NOT a hotel.for regular guests...