Beach nearby

Reviews of Windsor Hotel

3 out of 5
Windsor Hotel
South Parade, Whitley Bay, England

Reviews

7.4

Good

Rating 10 - Excellent. 169 out of 682 reviews" "
Rating 8 - Good. 247 out of 682 reviews" "
Rating 6 - Okay. 146 out of 682 reviews" "
Rating 4 - Poor. 82 out of 682 reviews" "
Rating 2 - Terrible. 38 out of 682 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my short stay at the Winsor due to the very pleasant attitude of the staff who delt with me. The room & the facilities were very clean, i would certainly recommend the Winsor Hotel to any of my friends & famiily.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Rooms were generous in size, clean and comfortable. Would definitely stay there again and have no hesitation in recommending to others.
Stayed 3 nights in Feb 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Andrew

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room hadnt been cleaned, smashed mirror, stains around toilet and on bed clothes. Diety cup in sink. I didnt stay so i would like a refund please
Stayed 2 nights in Jan 2024

10/10 Excellent

Dot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

russell

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Basic but good
Super friendly staff, rooms warm, clean and comfortable. Breakfast hot, cooked on request, limited selection if you are fussy but plenty otherwise.only negatives were, general maintenance not kept up to, peeling wallpaper, seals around the bath etc needs renewing and lastly the cigarette ends immediately outside were never swept up in the time we were there, and didn't look as if they had been done for a while, so first impression not good. We would however stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price so no complaints at all, pleasant staff and will use again when next heading to Newcastle as its only 15mins of great seaside roads away...the fish & chips nearby were bloody fantastic also👍
Stayed 1 night in Dec 2023

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Worst stay ever... To start, at check in we were told the hotel was fully booked...LIE... Lift broken, so all us disabled individuals had to walk up the stairs with NO help. When we arrived at the rooms, all rooms were booked and co firmed as twin rooms, there were 3 family rooms, 1 tiny double room and 1 twin room. ALL rooms were filthy. One room had ripped curtains big stains on the carpet and to top it off a USED CONDON WAS JUST THROWN ON THE FLOOR outside one of the rooms. 1 room had a broken kettle, called reception to advise, a new on was brought uo. When we questioned the apparent assistant manager about the cleanliness of the room she saod ITS NOT MY HITRL and promptly left. Rrceotion didnt even know what rooms they had given us guests as i was called on my mobile asking ME to give them.room numbers of some guests... Terrible service. During the night, all that could be heard was drunk idiots running up and down the halls, banging on doors shouting and waking people up Next day we complained at reception but was told there was nothing they could do as the manager who was meant to be on duty did not show up!!! Skipped breakfast as if the main hotel was so dirty and disgusting, what would the breakfast be like. Disgusting hotel, disgusting staff behaviour... Refund rquest in on the way for the whole 5 rooms we booked... Personally, i think this is either a bail.hostel or a benefits hostel NOT a hotel.for regular guests...
Stayed 1 night in Dec 2023

8/10 Good

Philip

Stayed 1 night in Dec 2023

6/10 Okay

Dawn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Thomas

Traveled with partner
Location
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Liked: Staff & service
The hotel is nice room was fine food was good. Only thing the landing that we were on stunk of cannibas really bad. I wont be back cause o the smell
Stayed 2 nights in Nov 2023

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff efficient and friendly. Room clean. Hotel a little dated but ideally located with the bonus of free safe parking. Been to the Windsor numerous times. Always a comfortable stay.
Stayed 1 night in Nov 2023

6/10 Okay

Frazer

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel needs major renovation, but it’s evidently been a nice place. It was clean and comfortable for our weekend in the North East. Metro is close by and we’ll place for a day in town. Whitley itself has some nice spots and you can see the ongoing investment to return to former glory
Stayed 1 night in Nov 2023

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Nice hotel, close to the beach. parking was ok for us, but its limited. there is a nightclub opposite, that would have been annoying if we had to keep a window open. Please change the picture, as it has nothing to do with the hotel
Stayed 1 night in Oct 2023

4/10 Poor

Carmen

Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was helpful and polite, room was clean
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very Cheap hotel - chill out and stop complaining
Very cheap hotel, 50m from the sea, with free off road car parking. Yes it’s run down - but it cost less than a restaurant meal for 2 or a taxi ride. People need to take a chill pill - what do you expect for £42 on a Saturday night?
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Staff & service
A short stay
The room was not brilliant but they changed our room without drama the second night
Stayed 2 nights in Oct 2023

4/10 Poor

Ann

Stayed 1 night in Oct 2023

6/10 Okay

Hazel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel
Very rarely do I leave a review but hopefully this review will make the hotel up its game:- Bathroom not clean. Bedroom not clean. Beds uncomfortable. Housekeeping minimal. Kitchen staff unpleasant.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hayley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Windsor Hotel on Oct 15, 2023
Thank you so much for your excellent rating Michael - we are so pleased that you enjoyed your time with us.

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as expected , lovely lady at reception, no problems at all
Stayed 1 night in Oct 2023
Response from Windsor Hotel on Oct 15, 2023
Thank you so much for your feedback Peter - we are so pleased that you and your group enjoyed your stay with us.

2/10 Terrible

michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
tv not working complained eventualy got moved rooms not cleaned
Stayed 4 nights in Oct 2023
Response from Windsor Hotel on Oct 15, 2023
Thank you for your feedback Michael. We are sorry that you had issues with your TV but we believe that this was resolved after we moved you to another room.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Thoroughly enjoyed my two night stay, the hotel is less than 10 minutes walk from the Metro Station, 2 minutes walk from the seafront and handy for local bars and restaurants. Room was clean and spacious. Breakfast was excellent and the staff were all very friendly. Would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your glowing feedback David - we are so pleased that you enjoyed your stay with us and hope that you come to see us again.

8/10 Good

Duncan

Stayed 2 nights in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your great rating Duncan - we hope that you enjoyed your stay with us.

10/10 Excellent

Wai kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your fabulous rating Wai - we are pleased that you enjoyed your stay with us.

10/10 Excellent

Muhammed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean room Very friendly staff Walkable distance to beach and metro station
Stayed 3 nights in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your feedback Muhammed - we are pleased that you enjoyed your time at the Windsor.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel with friendly staff. Good value for money. Car park too small and hotel needs updating but I would stay there again
Stayed 1 night in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your feedback Angela. We are a bit dated in places but we are pleased that didn't spoil your stay.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Not great
Rooms not ready and not cleaned properly when said ready Cheeky receptionist on duty
Stayed 1 night in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your feedback. If you would like to discuss this further, please can you give the hotel a call?

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Windsor Hotel on Oct 4, 2023
Thank you for your fabulous rating Kevin - we are pleased that you enjoyed your stay with us.

10/10 Excellent

Paul

Traveled with partner
Liked: Property conditions & facilities
Couldn’t fault excellent room and staff
Stayed 2 nights in Sep 2023
Response from Windsor Hotel on Sep 17, 2023
Thank you so much for your feedback Paul - we are so pleased that you enjoyed your stay with us.

4/10 Poor

Craig

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Window broke, shower broke, rubbish around the bed, toilet dirty, unbearable heat in room w no air conditioning, dated, staff lovely, music blaring from other rooms all through the night
Stayed 1 night in Sep 2023
Response from Windsor Hotel on Sep 17, 2023
Thank you for your feedback Craig. I am so sorry about your stay - if you would like to discuss this further, please can you call the hotel and ask for the Duty Manager?

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Was comfortable enough. Reception staff friendly. Had a bath after GNR water was hot and filled quickly! Decor a bit tired, especially the carpet. Unfortunately there were rowdy people outside for a long time. My husband would recommend as a budget hotel to football friends!
Stayed 1 night in Sep 2023
Response from Windsor Hotel on Sep 17, 2023
Thank you for your feedback. We are pleased that you enjoyed your stay with us but sorry that you were disturbed by other guests during your stay with us.

4/10 Poor

Lauren

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
We had to check out a day early
The only redeeming thing about this hotel is it’s staff and location. We unfortunately had to check out a day early due to the over whelming heat in the room. Staff could not have been more attentive and gave us several rooms to try but unfortunately, due to windows that only opened an inch and no air conditioning, every room was over 25 degrees and unbelievably stuffy. We ended up spending £50 on fans to bring back to the room, as the hotel didn’t have any, but this made little difference. Our poor dog didn’t sleep for the 2 night we stayed due to the unbearable heat. The staff were the saving grace of this hotel. They were polite, friendly and welcoming and couldn’t apologise enough for the temperature in the rooms and lack of things to help with this. The location was right on the beach front, were we spent most of our time due to the rooms being so unbelievably hot. The temperate outside for our entire stay never exceeded 15 degrees but the rooms were nearly 10 degrees above this. Would not recommend this hotel if you were hoping for a relaxing stay but want to highlight again how amazing the staff were throughout.
Stayed 3 nights in Sep 2023
Response from Windsor Hotel on Sep 17, 2023
Thank you so much for your feedback Lauren. I am so sorry that we couldn't find a cooler room for you and thank you for your high praise about our lovely staff - I will pass that onto all concerned.

10/10 Excellent

Kim

Stayed 1 night in Sep 2023
Response from Windsor Hotel on Sep 17, 2023
Thank you for your great rating Kim - I am so pleased that you enjoyed your stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly helpful staff.
Stayed 2 nights in Sep 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you so much for your great rating and lovely feedback - we are really pleased that you enjoyed your stay with us.

8/10 Good

DAVID

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ultimately this hotel is what it is! Don’t expect the Ritz (after all you’re not paying a lot for it) Typical seaside town hotel. Very dated and tired but perfectly acceptable Situated opposite a busy nightclub which if that’s not your thing will cause issues. Staff we friendly and breakfast was lovely
Stayed 1 night in Sep 2023

10/10 Excellent

damian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful place to stay..Comfortable,clean,brilliant staff and very homely..Fantastic
Stayed 1 night in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you so much for your great rating and kind words Damien - we really look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you for your great rating - we are pleased that you enjoyed your stay with us.

10/10 Excellent

Christina

Stayed 3 nights in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you for your great rating Christina - we are so pleased that you enjoyed your stay with us.

6/10 Okay

Natalie

Stayed 1 night in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you for rating us Natalie - we hope that you enjoyed your stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you so much for your great rating. We are so pleased that you enjoyed your stay with us.

6/10 Okay

Mathew

Traveled with family
Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you for rating us Matthew - I hope that you enjoyed your stay with us.

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
Unfortunately the state of the room especially the carpet ruined my stay in Whitley Bay. The carpet was disgusting. No room should be sold in that condition. If i hadnt of paid in advance i would of checked out immediately.
Stayed 2 nights in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you for your feedback Sara - I am so sorry that you didn't enjoy your stay with us. If you would like to speak to somebody about this, please can you call the hotel?

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location.
Great location for what we wanted staff very friendly. would come here again!
Stayed 1 night in Aug 2023
Response from Windsor Hotel on Aug 15, 2023
Thank you for your great feedback Jason. We are so pleased that you enjoyed your stay with us and hope to see you again.

8/10 Good

Jonathan

Stayed 1 night in Aug 2023
Response from Windsor Hotel on Sep 5, 2023
Thank you for your great rating Jonathan - we are pleased that you enjoyed your stay with us.