Ratings based on 676 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Chicago, IL

Long term stay.

Posted Jun 29, 2015
Pros: The guy at check in was nice.
Cons: Everything. Start by cleaning.
Location: Parkview Grill. A real winner! I recommend the catfish.
Clearly, after arrival did we realize that this is not a "family" hotel. When walking in with our four children, we were leered at by the shady looking hotel guests. The room was dirty and the pull out bed was covered with dog hair. It looks like the room had not been vacuumed or cleaned in weeks. Glad we only stayed one night. Never again.
2 out of 5
by A verified traveler

Dirty.

Posted Jun 22, 2015
I would not consider this 3 star. Old, dates in desperate need of upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2015
Pros: most of the staff, the work out room was very nice, coffee available all day.
Cons: cleaner hallways.
Location: very good location,
staff was very nice, pool was closed the whole time. 12 days, breakfast could use some meat, hallways needed swept and dusted.
Comment from Hotel Management
Jun 19, 2015 by Ian, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey. We are happy that you enjoyed your stay with us. Our sincerest apologies for the pool being closed. Please come stay with us again soon (the pool is now open!) Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2015
Excellent hotel with clean comfortable rooms and excellent breakfast.
Comment from Hotel Management
Jun 10, 2015 by Ian P., Hotel Management
Dear Valued Guest, Thank you for taking the time to complete this online review. On behalf of the entire staff at MainStay Suites, thank you also for your kind words regarding your experience at our hotel! We hope you come to see us again soon. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
5 out of 5
Recommended
for Everyone
by A verified traveler from amarillo, Tx

Nice hotel fairly close to lake arrowhead.

Posted May 26, 2015
I enjoyed my stay. I would recommend this hotel to friends and family, nice rooms, cheap, and good service.
Comment from Hotel Management
May 29, 2015 by Ian, Hotel Management
Dear Austin, Thank you for taking your time to complete this online survey. Your feedback is important to us. We hope you come to see us again soon so we can provide you with superior service once again! Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted May 25, 2015
We stay at this hotel whenever we go visit family. Have never had a bad experience. Hotel staff is always willing to help in any way they can.
Comment from Hotel Management
May 29, 2015 by Ian, Hotel Management
Dear Valued Guest, Thanks for taking your time to complete this online survey. We at MainStay Suites are happy to know that we are your choice hotel in Wichita Falls. We hope to see you again soon! Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
1 out of 5
by A verified traveler from Texas

Walked out.

Posted Apr 30, 2015
We never set our bags down in the room because it didn't smell fresh. When we got off the elevator, there were small bits of trash all over the hallway. Who knows how long some the 3rd floor had been vacuumed! Also, a little unsettling, was a group of guys, 3 and then 4, hanging around outside at the entrance who didn't appear to be patrons.
Comment from Hotel Management
May 11, 2015 by Ian, Hotel Management
Dear Nancy, On behalf of our entire staff at MainStay Suites of Wichita Falls I would like to apologize that we failed to exceed your expectations. Please know that guest security is a top priority here and if any one was loitering on our property we would act swiftly to have them removed. We hope that you give us another chance to provide you with excellent guest service. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
5 out of 5
Recommended
for Everyone
by A verified traveler from LongBeach. CA

Posted Apr 25, 2015
Pros: What I liked mostly about this hotel was the location, The Mall easy access to the highways and numerous restaurants to choose from
Cons: Nothing
The hotel was very clean the free breakfast was ok. But the staff form the front desk to house cleaning was fantastic. The laundry room was clean. I would recommend and stay in The Main Stay Suite again. Thanks to all the employees that made my stay like home :0)
Comment from Hotel Management
May 11, 2015 by Ian, Hotel Management
Dear Janet, Thank you for taking the time to complete this online survey. Our entire staff would like to thank you for your kind words regarding your experience at our hotel. We take pride in providing the best service of any hotel in Wichita Falls. We hope to see you again soon. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
2 out of 5
by A verified traveler

Clean--but Uncomfortable

Posted Apr 7, 2015
Room was clean. The bed was absolutely hideous. Extremely lumpy mattress with a thin pad on top.
Comment from Hotel Management
May 12, 2015 by Ian P., Hotel Management
Dear Valued Guest, On behalf of our entire staff I would like to apologize that we failed to exceed your expectations. We always want our guests to be comfortable during their stay with us. I will relay your feedback to our staff so that we can better address this issue. Thank you for taking your time to complete this online survey. Best Regards, ian Peoples Director of Sales MainStay Suites of Wichita Falls
1 out of 5
by A verified traveler from Texas

NEVER EVER AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted Apr 4, 2015
Pros: Location and the staff was at least courteous.
Cons: Pretty much everything
Location: University and good restaurants were near by
Toilet flush valve handle was broken, toilet seat was very loose. AC smelled bad, room had tobacco odor even though the place was supposed to be non-smoking, there was no Kleenex in container (empty), and sheets were badly stained on one bed and badly pilled on the other bed. For the price, I wasn't expecting top of the line, but I would have been better off at Motel 6 or a KOA Camp Site. If I had book that room with someone else I would have been embarrassed. I will never, ever book this brand of hotel again, nor any the ones associated with the company. I had thoughts about writing the company about the conditions, but every post on the web I could find indicted they never respond to complaints. Guess I will spend my money and the company's money elsewhere.
Comment from Hotel Management
May 12, 2015 by Ian P, Hotel Management
Dear JW, On behalf of our entire staff I would like to apologize for failing to exceed your expectations. MainStay Suites of Wichita Falls is committed to providing excellent service and comfortable amenities. I will relay your feedback to our staff so that we may better serve our guests. I hope you change your mind and give us another chance to serve you. Thanks for taking the time to complete our online survey. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls