Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Texas

Walked out.

Posted Apr 30, 2015
We never set our bags down in the room because it didn't smell fresh. When we got off the elevator, there were small bits of trash all over the hallway. Who knows how long some the 3rd floor had been vacuumed! Also, a little unsettling, was a group of guys, 3 and then 4, hanging around outside at the entrance who didn't appear to be patrons.
Comment from Hotel Management
May 11, 2015 by Ian, Hotel Management
Dear Nancy, On behalf of our entire staff at MainStay Suites of Wichita Falls I would like to apologize that we failed to exceed your expectations. Please know that guest security is a top priority here and if any one was loitering on our property we would act swiftly to have them removed. We hope that you give us another chance to provide you with excellent guest service. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LongBeach. CA

Posted Apr 25, 2015
Pros: What I liked mostly about this hotel was the location, The Mall easy access to the highways and numerous restaurants to choose from
Cons: Nothing
The hotel was very clean the free breakfast was ok. But the staff form the front desk to house cleaning was fantastic. The laundry room was clean. I would recommend and stay in The Main Stay Suite again. Thanks to all the employees that made my stay like home :0)
Comment from Hotel Management
May 11, 2015 by Ian, Hotel Management
Dear Janet, Thank you for taking the time to complete this online survey. Our entire staff would like to thank you for your kind words regarding your experience at our hotel. We take pride in providing the best service of any hotel in Wichita Falls. We hope to see you again soon. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
2 out of 5
by A verified traveler

Clean--but Uncomfortable

Posted Apr 7, 2015
Room was clean. The bed was absolutely hideous. Extremely lumpy mattress with a thin pad on top.
Comment from Hotel Management
May 12, 2015 by Ian P., Hotel Management
Dear Valued Guest, On behalf of our entire staff I would like to apologize that we failed to exceed your expectations. We always want our guests to be comfortable during their stay with us. I will relay your feedback to our staff so that we can better address this issue. Thank you for taking your time to complete this online survey. Best Regards, ian Peoples Director of Sales MainStay Suites of Wichita Falls
1 out of 5
by A verified travelerfrom Texas

NEVER EVER AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted Apr 4, 2015
Pros: Location and the staff was at least courteous.
Cons: Pretty much everything
Location: University and good restaurants were near by
Toilet flush valve handle was broken, toilet seat was very loose. AC smelled bad, room had tobacco odor even though the place was supposed to be non-smoking, there was no Kleenex in container (empty), and sheets were badly stained on one bed and badly pilled on the other bed. For the price, I wasn't expecting top of the line, but I would have been better off at Motel 6 or a KOA Camp Site. If I had book that room with someone else I would have been embarrassed. I will never, ever book this brand of hotel again, nor any the ones associated with the company. I had thoughts about writing the company about the conditions, but every post on the web I could find indicted they never respond to complaints. Guess I will spend my money and the company's money elsewhere.
Comment from Hotel Management
May 12, 2015 by Ian P, Hotel Management
Dear JW, On behalf of our entire staff I would like to apologize for failing to exceed your expectations. MainStay Suites of Wichita Falls is committed to providing excellent service and comfortable amenities. I will relay your feedback to our staff so that we may better serve our guests. I hope you change your mind and give us another chance to serve you. Thanks for taking the time to complete our online survey. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent bed

Posted Apr 1, 2015
Nice bed, no balcony or common outside area. Staff friendly. Great rate! Plenty of places near by
Comment from Hotel Management
May 12, 2015 by Ian P., Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey. We at MainStay Suites are happy to know that you enjoyed your stay with us! We are always committed to providing our guests with superior service. We hope to see you again soon. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
Comment from Hotel Management
May 12, 2015 by Ian P., Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey. We at MainStay Suites are happy to know that you enjoyed your stay with us! We are always committed to providing our guests with superior service. We hope to see you again soon. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
Good place to rent room!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
May 12, 2015 by Ian P. , Hotel Management
Dear Valued Guest, Thanks for taking the time to complete this online survey. We are happy to know you enjoyed your stay with us! Please allow us to serve you again in the near future. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel confortable

Posted Mar 30, 2015
Satisfacción al 100 %, cubre mis necesidades para una estancia sin preocupaciones instalaciones y personal adecuado, existen oportunidades de mejora, definitivamente volvere a hospedarme aqui
3 out of 5
by A verified traveler

Ok hotel

Posted Mar 21, 2015
Clean but Bed not comfortable - friendly staff - breakfast good
Comment from Hotel Management
May 12, 2015 by Ian P, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete this online survey. Your feedback is important to us. We are committed to providing superior guest service. Please stay with us again soon. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Wichita Falls, Tx

Quick trip

Posted Mar 16, 2015
We stayed for two nights. The staff was friendly, nice & answered all questions. The beds were great! The only thing we didnt like was the AC but I think that is the same for every hotel. It would go off & on every 2-3 min no matter what it was set on.
Comment from Hotel Management
May 12, 2015 by Ian P., Hotel Management
Dear Lisa, Thank you for taking the time to complete this online survey. We are happy to know that you enjoyed your stay with us. I apologize that the AC was bothersome to you during your stay. I will be using your feedback to alert our staff as to how we can better serve our guests. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls
1 out of 5
by A verified traveler

Terrible

Posted Feb 27, 2015
The room was not clean. The toilet was broke and the environment did not fill safe.
Comment from Hotel Management
May 12, 2015 by Ian P., Hotel Management
Dear Valued Guest, On behalf of our entire staff I would like to apologize for failing to exceed your expectations. Feedback from our guests is always valued, especially alerting us off any problems with specific rooms. We are committed to creating a safe environment for our guests and feel that we have the staff and are in a location to do just that. We hope you give us another chance to serve you. Best Regards, Ian Peoples Director of Sales MainStay Suites of Wichita Falls