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Beautiful older hotel in downtown. Close to attractions. Easy to get to. Parking garage is kinda tight. The hotel staff, especially in the kickback cafe, were very friendly. The food was excellent. We enjoyed our stay.
We checked into this hotel tonight and have had nothing but a horrible unprofessional. MAJOR Customer service issue with the Front desk night supervisor. She was belligerent, rude, absolutely refused to help us at check in with a quiet room. Instead she placed us across the elevator on the Group floor hosting young students because we booked through Expedia. The room was very loud and heard of room outside hall conversations. Our only option which we didn’t do was to pay an extra fee. The room rate before all this was very overpriced above the listing on their website and we paid the hotel directly at check in. I even tried to explain we didn’t need an ada room ( was the only option at booking time but was accosted and harassed specifically by the night front supervisor refusing to help since we used Expedia. The assistant manager wasn’t even better and after mentioning what occurred never followed up with us or helped. The reviews mentioned this hotel as a wonderful place today and has been just a total nightmare and senior management definitely lacked any type of common courtesy or professionalism.
Are stay at the Drury plaza was top-notch from the staff to the environment cleanliness of the hotel the assistance that we received everything was perfect and I really enjoyed the meal that they provided little snacks and stuff from 5:30 to 7:00 p.m. that was a real plus for our family might as well consider a meal that you would have had to go out to pay for and breakfast wasn't bad we enjoyed our room and everything was easily accessible we felt safe
This is a great place to stay downtown Wichita. Very safe. Easy access to all things Wichita. Very friendly and helpful staff. Would stay again, no doubt.
We went there mainly for the pool because every hotel we stay at the pool is never working. Come to find out the pool was also under repairs . Everything else was great and breakfast was great .
We always like going to the Drury after Christmas to do some shopping, see Christmas lights one more time and enjoy a great couple of days before the new year.
The staff was FANTASTIC! Johnny who checked us in, Costello in the Mezzanine, the breakfast staff, were all attentive and friendly and more than polite. Whatever you are doing for hiring or training, KEEP doing it.
This is a beautiful, historic hotel and we really enjoyed our stay. The staff is absolutely wonderful and so courteous. It was wonderful to stay here at Christmas time! I absolutely loved the mail drop that runs from all the floors to the main floor.
I stay at the Drury every time. I love it, clean, quiet, beautiful, just a nice pleasant stay every time. And being right by the river walk is great too. The kids love the pool area.
If you are going to a show at Century 2, this is the best place to stay. Hotel is very nice, has been well maintained and updated. The free breakfast was excellent, especially for a hotel. We'll definitely be staying here again in the future.