Ratings based on 648 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Price was ok for price

Posted Apr 15, 2015
Room was old had a patch on wall that was never repainted
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KC

Very nice hotel suite

Posted Apr 12, 2015
Pros: Very spacious room. Great breakfast buffet
Location: Nice location close to the interstate highway, main shopping mall and surrounding eateries to choose from.
Glad I chose Hawthorn other than their great specials plus its very close and convenient to the convention/seminar that I attended was my primary purpose. Everything else in regards to the surroundings was a great plus.
2 out of 5
by A verified travelerfrom MN

Expected more

Posted Apr 5, 2015
Pros: The lay out of the room; Staff helpful and pleasant; everything was clean
Cons: Post times of "mangers reception" as not held every day. Start breakfast at an earlier hour. Replace/repair areas and articles that are in need.
Location: Was only there overnight
Suite was pleasant and well laid out. Everything was very clean. Staff pleasant and helpful. Expected a great experience as that is usually the case at a Wyndham property, and wish I could report that it was. There was no "manager's reception" as I arrived on Friday; this is only held Monday-Thursday. Breakfast was 7:30 to ? Have never stayed at a hotel with breakfast starting this late. I left a little after 6, so did not have breakfast. This information should be included with hotel info. Water in bath was luke warm-never hot; paint peeling on bath ceiling; rug frayed; arm of sofa had stuffing coming out.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Posted Mar 19, 2015
Pros: The size of the room, the kitchen area was nice. The hot breakfast was also nice and offered variety.
Cons: The carpet and the couch both need changed out.
Location: The location is close to a new Costco they are building and easy on to I-35.
The carpet was worn out . The couch was worn and didn't sit well. We stayed 2 nights and on Monday they didn't clean our room. We had to call the desk to get towels. When I told the front desk, she replied, I am sorry and I will check into to it but that didn't change the fact the room was cleaned on Monday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy to find

Posted Mar 17, 2015
It was right off the highway, but the noise level was not bad. It was like a studio apartment. Very nice, comfortable bed. TV was fuzzy, but it wasn't used long.
2 out of 5
by A verified traveler

Great rooms, terrible service

Posted Feb 20, 2015
Long story short, got double charged even though I booked through Expedia. Had a $60 incidentals charge that I'm currently fighting.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Coffeyville, KS

Awaiting hospital procedure

Posted Feb 5, 2015
Pros: The room was very clean and comfortable and smelled very good. Bed was very comfortable even though I didn't get much sleep.
Cons: Nothing
Location: The hospital was on Webb Road north of the hotel
My husband and I came up the day before my hospital procedure so we wouldn't have to leave so early the day of - we live in Coffeyville, KS. My husband asked if there was a discount for hospital procedures and we were told that had we called directly we would have gotten it. The number is to the Head Office so we didn't have a local number. Other that that everything was very nice.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Norman, OK

Good value, slow Internet

Posted Feb 4, 2015
This is a former Residence Inn, and the rooms are worn and dated but the price is right, especially for a two-bedroom suite. The beds are very nice, and the front desk staff were super. The worst thing was the spotty Internet. My daughter and I really struggled to stream some shows we'd been planning to watch. It's the only thing that would cause me to hesitate to book this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2015
We traveled with another couple, and it was a perfect place to stay. We had plenty of room, the beds were comfortable, and it was clean. The staff were very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Pros: The location was very convenient. The room was nice.
We selected this motel for its location and price. We had stayed here before and will certainly stay here again.