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Reviews of Hilton Garden Inn Wichita

3 out of 5
Hilton Garden Inn Wichita
2041 N Bradley Fair Parkway, Wichita, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 275 out of 521 reviews" "
Rating 8 - Good. 161 out of 521 reviews" "
Rating 6 - Okay. 51 out of 521 reviews" "
Rating 4 - Poor. 22 out of 521 reviews" "
Rating 2 - Terrible. 12 out of 521 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Morgan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in agent was really confused about our reservation. Didn’t make me show my ID. Asked if the cc on file was the card we wanted to use for payment when we had already paid online. Also the last 4 numbers on the cc to verify payment were not a credit card we owned? Confirmed we had been charged by checking bank statement. Agent told us to just check out with front desk in morning and gave us a key card to our room. Room itself was fine, nothing special. Bathroom had been “redone” recently but floor was wonky and uneven. Also tub was weirdly shaped kinda like curved about was awkward and weird to stand in.
Stayed 1 night in Apr 2024

8/10 Good

Kathryn L

Liked: Cleanliness, staff & service, property conditions & facilities
The room was well prepared, clean, and stocked,.Straff was friendly. However, I left a wake up call for 530am that never came. I woke up on my own at 630 which meant I did not have time for a shower.
Stayed 1 night in Mar 2024

6/10 Okay

parveen

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

E. Gaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from don on Feb 26, 2024
Thank you for rating. We appreciate your business and we look forward to having the opportunity to serve you on your next visit to Wichita. Have a nice day!

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really Nice and went real quick, only thing i didn't like was the guy that had the night shift at the front desk was really grumpy...
Stayed 1 night in Dec 2023

6/10 Okay

Greg

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great hotel. Pool was ice cold.
Stayed 1 night in Dec 2023
Response from don on Feb 26, 2024
Thank you for filling out our survey. We are delighted to her you enjoyed your stay with us. Maintenance checked the pool heater. We apologize for the inconvenience. We look forward to having the opportunity to serve you on your next visit to our area. Have a nice day!

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023

2/10 Terrible

Molly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom. Beds not made properly. Noisy. Hot tub in pool area not available for use. Empty hair products in shower. Dirty floors in bathroom area and in room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kourosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Nov 2023
Response from don on Nov 20, 2023
Thank you for filling out our survey. We appreciate your business and we look forward to having the opportunity to serve you on your next visit to our area. Have a nice day!

10/10 Excellent

Roelfina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from don on Nov 15, 2023
Thank you for your 5-star rating. We appreciate your business and we look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

6/10 Okay

Josh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price i expected better
It was ok. Hotel seemed dated. Could use a good deep cleaning and some updating. For the price we have stayed at much better places.
Stayed 1 night in Nov 2023
Response from don on Nov 14, 2023
Thank you for filling out our survey. Our corporate office is looking into a renovation in 2024. We appreciate your business and we thank you for staying with us. Have a nice day!

4/10 Poor

Tramaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed sheets were dirty, had to call 3 times for extra towels. The free coffee and tea bar was nice! Too expensive of a room to not have breakfast included.
Stayed 1 night in Nov 2023
Response from don on Nov 29, 2023
We apologize for the inconveniences you experienced during your stay. We do offer bed and breakfast packages that includes breakfast. We appreciate your business and we thank you for staying with us! Have a nice day!

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the front desk staff!
Stayed 1 night in Oct 2023
Response from don on Nov 3, 2023
We are delighted to her you enjoyed your stay with us! Our guests' satisfaction is our #1 goal. We look forward to having the opportunity to serve you on your next visit to Wichita. Have a nice day!

4/10 Poor

Karen

Stayed 1 night in Oct 2023
Response from don on Nov 27, 2023
On behalf of our entire staff here, we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we will meet or exceed your expectations. Have a nice day!

10/10 Excellent

Rose Kery

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from don on Oct 10, 2023
Thank you for the 5-star rating. Our guests' satisfaction is our #1 goal here at the Hilton Garden Inn Wichita. We look forward to the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

10/10 Excellent

Willard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a little dated for the price.
Stayed 1 night in Oct 2023
Response from don on Oct 10, 2023
Thank you for your 5-star rating. We appreciate your business and hope to see you again the next time your travels bring you to our area. Have a nice day!

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location. It’s very quiet, the hot tub and pool or down so I couldn’t use them but other than that everything was great.
Stayed 1 night in Oct 2023
Response from don on Oct 9, 2023
Thank you for filling out our survey. We are delighted to her you enjoyed your stay with us! The hot tub has been repaired. We apologize for the inconvenience. We look forward to having the opportunity to serve you on your next visit to our area. Have a nice day!

8/10 Good

Francine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value great service
Staff were excellent. Friendly, helpful and available. Bathroom shower was old in need of repair. All else was in good condition and comfortable. Location exellent for shopping and dining. Shuttle service advertised not available
Stayed 2 nights in Sep 2023
Response from don on Oct 3, 2023
Thank you for filling out our survey. We are delighted to hear you enjoyed your stay with us. We appreciate your business and we hope to see you again the next time your travels bring you back to the Wichita area. Have a nice day!

8/10 Good

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from don on Sep 27, 2023
We appreciate your business and we thank you for staying with us. We look forward to having the opportunity to serve you on your next visit to our area. Have a nice day!

10/10 Excellent

Debra

Stayed 1 night in Aug 2023
Response from don on Aug 16, 2023
We are glad to you enjoyed your stay with us. We appreciate your business and hope to see you again the next time your travels bring you to our area. Have a nice day!

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, Awesome, Awesome...
Stayed 1 night in Jun 2023
Response from don on Jun 20, 2023
We are delighted to her you enjoyed your stay with us! Our guests' satisfaction is our # 1goal. We look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

8/10 Good

Ashleigh

Stayed 1 night in Jun 2023
Response from don on Jun 8, 2023
Thank you for filling out our survey. We look forward to having the opportunity to serve you on your next visit to our area. Have a nice day!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from don on Jun 2, 2023
Thank you for your rating. We appreciate your business and we thank you for staying with us. Have a nice day!

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Overall not a good stay
Stayed 5 nights in May 2023
Response from don on Jun 2, 2023
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we will meet or exceed your expectations. Have a nice day!

10/10 Excellent

William

Stayed 2 nights in May 2023
Response from don on May 15, 2023
Thank you for taking the time to complete our survey. We appreciate your business and hope to see you again the next time your travels bring you to our area. Have a nice day!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Nice room and dining option at the hotel.
Stayed 1 night in May 2023
Response from don on May 10, 2023
We are delighted to hear you enjoyed your stay with us! Our guests' satisfaction is our # 1 goal. We look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

8/10 Good

Kelly

Stayed 2 nights in Apr 2023
Response from don on May 22, 2023
Thank you for staying with us and it is our hope that we will have the pleasure of accommodating you on your future trips to Wichita. Have a nice day!

4/10 Poor

Doug

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Extremely overpriced considering the pool was down. Honestly, the only reason we chose that hotel is based on the pictures and cleanliness of the facilities. I had just ran an ultra marathon and was looking forward to doing some hottubbing and pool walking. Unfortunately, that wasn’t possible. They were also overbooked and the front desk gentleman lacked customer service skills. The woman was frozen while he was just plain rude. A manager came out and made sure we had a room but that’s honestly the least that could have been done. When you book something you expect everything to be settled. After a long run followed by a 2 hour drive, we were severely disappointed.
Stayed 1 night in Apr 2023
Response from don on Apr 22, 2023
We apologize for the pool being down. We received a new motor but upon installing the motor the compressor went out so we are waiting on a new compressor. We appreciate your business and it is our hope that we will have the pleasure of accommodating you on your future trips our area. Have a nice day!

6/10 Okay

Jamie, Edmond

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was expensive and the pool was not working.
Stayed 1 night in Apr 2023
Response from don on Apr 20, 2023
Thank you for filling out our survey. We apologize for the pool being shut down. We had the motor and compressor replaced and now we are waiting on one more part to come in. We appreciate your business and we thank you for staying with us. Have a nice day!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place to stay with a wonderful view.
Stayed 1 night in Apr 2023
Response from don on Apr 19, 2023
Thank you for filling out our survey. We are delighted to her you enjoyed your stay with us. Our guests' satisfaction is our #1 goal. We look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff wasn’t as cheery as last time. Room needed a little more detail and wiping down.
Stayed 1 night in Mar 2023
Response from don on Apr 19, 2023
We appreciate the feedback and will use it to fine tune our operations in the hope that upon you r next visit, we will meet or exceed your expectations. Have a nice day!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from don on Mar 14, 2023
Thank you for filling out our survey. On behalf of our entire staff here at the Hilton Garden Inn Wichita, we would like to thank you for staying with us and we hope to see you again when your travels bring you back to the area! Have a nice day!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2023
Response from don on Mar 8, 2023
We are delighted to hear you enjoyed your stay with us. We hope to see you again when your travels bring you back to the area! Have a nice day!

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were in town for one night and we were looking for a clean, economical, conveniently located hotel. We were very happy with this choice. The staff was all very helpful and kind. The hotel was located conveniently close to shopping and restaurants. The room was comfortable and clean. The temperature in the room was a little hard to manage and the air was very dry with the heater in the room running. The morning breakfast options were an affordable surprise. There was a team or student athletes staying at the hotel who were very excited and little loud in the hallways. But once inside our room, we didn't hear them hardly at all. Overall, it was a wonderful stay.
Stayed 1 night in Feb 2023
Response from don on Feb 28, 2023
I'm glad you enjoyed your stay with us. We look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

10/10 Excellent

SCOTT

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there just one night. Liked the 12 noon checkout time. Lot of places are going to 10 or 11.
Stayed 1 night in Feb 2023
Response from don on Feb 28, 2023
We are delighted to hear you enjoyed your stay with us! We appreciate your business and we look forward to having the opportunity to serve you on your next visit to Wichita. Have a nice day!

8/10 Good

Nikki

Stayed 1 night in Feb 2023
Response from don on Apr 19, 2023
Thank you for your 4 out of 5 rating. We appreciate your business and we thank you for staying with us. Have a nice day!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the entire property was updated, clean and inviting
Stayed 1 night in Feb 2023
Response from don on Feb 14, 2023
We are delighted to her you enjoyed your stay with us! We look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!

10/10 Excellent

David

Stayed 1 night in Feb 2023
Response from don on Mar 8, 2023
I'm glad you enjoyed your stay with us. We appreciate your business and hope to see you again the next time your travels bring you to our area. Have a nice day!

10/10 Excellent

Daniel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in with friendly staff!!!
Stayed 1 night in Jan 2023
Response from don on Feb 14, 2023
I'm glad you enjoyed your stay with us! We appreciate your business and hope to see you again the next time your travels bring you to our area. Have a nice day!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from don on Oct 31, 2022
We are delighted to hear you enjoyed your stay with us! Our guests' satisfaction is our #1 goal. We look forward to having the opportunity to serve you on your visit to Wichita. Have a nice day!

4/10 Poor

Madra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
IF YOUR OCD AND LIKE TO STAY SOMEWHERE CLEAN ****DONT****....This is not the place for us. If it wasnt for a family wedding i would have never been here. Towels and beeding looks old and stained brown colored, mold and brown stains in shower/tub, bathrooms not fully clean. We had to have someone to come in to fix the sink, it was stopped up. Fitness center air was out, none of the equipment was cleaned when house keeping was on the floor, so i had to disinfect what i use there and used my equipment i had with me. Elevator was just nasty, cant say or find any other words for this mess. JUST DONT....
Stayed 2 nights in Oct 2022

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, friendly staff, breakfast not included.
Stayed 1 night in Oct 2022
Response from don on Oct 24, 2022
Thank you for filling out our survey. I'm glad you enjoyed your stay with us. All Hilton Garden Inn Brands charges for their breakfast and dinner services. We do offer packages that includes breakfast. We appreciate your business and we thank you for staying with us. Have a nice day!

10/10 Excellent

Warren

Stayed 1 night in Oct 2022
Response from don on Oct 13, 2022
We are delighted to hear you enjoyed your stay with us! We look forward to having the opportunity to serve you on your next visit to Wichita. Have a nice day!

10/10 Excellent

Ivo

Stayed 4 nights in Oct 2022
Response from don on Oct 13, 2022
I'm glad you enjoyed your stay with us. We would like to thank you for staying with us ad hope to see you again when your travels bring you back to the area. Have a nice day!

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sister Weekend
Our room was good but layout was not the best--specifically how bathroom door and entry door hit eachother--I have a broken foot and needed a walker so layout made it hard to navigate, beds comfortable, breakfast was great. Everyone was friendly and service was good.
Stayed 3 nights in Sep 2022
Response from don on Oct 13, 2022
Thank you for filling out our survey. We apologize for the inconvenience you had because of the layout of the room. We appreciate and we thank you for staying with us. Have a nice day!

4/10 Poor

Jesse

Liked: Amenities, property conditions & facilities
When I secured the room I was charged that day for the room on my debit card. When I arrived they wanted to charge me again I had to show them my itinerary number the bank statement on my phone that showed that I was already pre-paid.. and since returning home two days ago I see there are two more charges on my debit card for unknown fees of 15 and $13 which is still pending and can either go up or down… Not sure why there would be anything pending
Stayed 1 night in Sep 2022

6/10 Okay

Iesha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The charge for breakfast is off putting there's no way i should pay for a breakfast that should have been included in the cost of the room. The food was disgusting cold and greasy, overpriced and just scandalous. Never will stay again. Also those are two full size beds not queensize.
Stayed 1 night in Sep 2022
Response from don on Sep 26, 2022
Thank you for filling out our survey. We apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit , we ill meet or exceed your expectations. Have a nice day!

10/10 Excellent

Sherri

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the Autum & Art at Bradley Fair where I was an exhibiting artist.
Stayed 2 nights in Sep 2022
Response from don on Sep 20, 2022
Thank you for filling out our survey. We are delighted to hear you enjoyed your stay with us. We appreciate your business and we hope to see you again the next time your travels bring you to our city. Have a nice day!

6/10 Okay

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service
The price was excessive for the size if the room. There were cobwebs and dust everywhere. The comforter had stains and the pool was run down. For close to $300 it should have had breakfast included. I’ve had better accommodations for 1/3 of the price. Paying for the name. Felt like a La Quinta. Not a Hilton.
Stayed 1 night in Sep 2022
Response from don on Sep 12, 2022
Thank you for filling out our survey. We apologize for the concerns you have about your experience at this hotel. Hilton Garden Inn Brands charges for their breakfast and dinner services. I will share your comments about the room with my room inspector. We appreciate your business and we thank you for staying with us.

10/10 Excellent

John W.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
reception
he lady at the front desk was wonderful! Nice - friendly - very helpful.
Stayed 1 night in Sep 2022
Response from don on Sep 6, 2022
We are delighted to hear you enjoyed your stay with us. Our guests' satisfaction is our #1 goal. We look forward to having the opportunity to serve you on your next visit to the Wichita area. Have a nice day!