Exterior

Reviews of Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Henry

Traveled with family and small children
Property appears to have been nice once, but needs a LOT of maintenance work now. Marks on walls, chipped paint, worn carpets, loose panels in the elevator, pool shut down. The Expedia rating is much too high, it’s pretty much a one star hotel right now.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Apr 18, 2024
Your feedback is important to us and we have shared your comments with the management team for their review.

2/10 Terrible

Ken

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a dump. Pool whirlpool closed . Cancelled reservation when to different holiday inn. Disappointed
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Apr 1, 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Excellent

Darrel, Ankeny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 31, 2024
Thank you for your recommendation! We appreciate your valued busienss, Darrel.

10/10 Excellent

Jon

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Pool out of order, no ice 3rd or second floor
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 29, 2024
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your five star recommendation and we look forward to having the pleasure of your company again in the future.

10/10 Excellent

JEFF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are geese that share the property and pond next door. Quite nice to visit nature in this way!
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 27, 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent except the pool was closed for repairs. The room was nice, the breakfast was great each day of our stay.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 16, 2024
Thank you for your great review of the Holiday Inn Express Hotel & Suites East Wichita Andover! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 31, 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

4/10 Poor

DENISE

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We had no phone in the room, and no hot water when we arrived. I asked the staff for another room, and I guess they figured out it was multiple rooms and then proceeded to call in help. However they never had any real communications with us for update, we just stood around in limbo. Finally went to sleep, without a shower, had water in the a.m., but it would have been a courtesy to keep your tenants updated.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 6, 2024
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property. Easy access and setback from the busy road.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 7, 2024
We are delighted to hear that you liked the location of our property. It was a pleasure having your company and we look forward to welcoming you back again soon!

6/10 Okay

Tracy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was fine, but not as clean as I’d expect and somewhat in disrepair. Otherwise it was an uneventful stay.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 3, 2024
Thank you for being our guest and taking the time to share your experience with us. We have sent your feedback to the housekeeping leadership team and maintenance department for necessary improvements. Thank you, again and we hope to leave you with a better impression on your next visit to us at the Holiday Inn Express Hotel & Suites East Wichita I-35 Andover.

10/10 Excellent

marla, Hayfield

Very dark area
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 1, 2024
On behalf of our entire staff, we thank you for your business. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Keith, Alden

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were problems with the plumbing, so the shower did not function correctly, and the bathroom look like it had been under construction recently and not well completed
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 21, 2024
We apologize for your less than satisfactory experience with us. We will be addressing the issue and hope you will consider giving us another chance in the future for a much better outcome.

4/10 Poor

Julie

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 22, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at the Holiday Inn Express Hotel & Suites East Wichita Andover is committed to providing quality customer service to all of our guests. We hope to see you again in the future.

6/10 Okay

DENISE, RIVERTON

Liked: Staff & service, property conditions & facilities
My stay at Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, was less ideal than I had hoped for. Although the exterior looked modern and up-to-date. Once inside, things started to show more wear. Except for the front lobby and the breakfast area, things needed a thorough cleaning. There was evidence of unfinished repairs in my hotel room that were unsightly but didn't affect its functionality. The breakfast provided in the morning was excellent, and that area was very clean. The beds were comfortable at least.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 9, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very kind and I had a quick check in. The pillows and bed sheets were awesome. I think the showers need an upgrade. Mine was rusty and leaky. Other than that my stay was good.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 28, 2024
We are happy to hear you had a positive experience with us overall! We value your input and we look forward to another opportunity to serve you in the future.

6/10 Okay

Aaron

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 2, 2024
Thank you for leaving a review. If you have any additional feedback please don't hesitate to reach out to us!

2/10 Terrible

Peggy

Traveled with family and small children
Disliked: Property conditions & facilities
Long day of traveling and the TV didn’t have proper remote to program and they couldn’t get it to work. No movie night for us.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 26, 2024
Thank you for your review. We regret the issue you had with the television, and for the disappointment you had in regard to movie night. We hope you will give us another chance to prove ourselves on a future visit.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location & Great Breakfast
Perfect location for our roadtrip. The breakfast was great with many options. The bed was comfortable. The room was clean.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 17, 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 Excellent

Kelley

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 10, 2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Lindsey

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 8, 2024
We are always striving to improve our services and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

4/10 Poor

MARK

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 8, 2024
We apologize for not meeting your expectations during your stay with us. Thank you for being our guest.

4/10 Poor

Tony

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 20, 2024
Tony, please let us know if you are not satisfied during your stay. Thank you for your feedback.

6/10 Okay

Lee

Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 31, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn Express Hotel & Suites East Wichita. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 Good

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Counter staff... Michelle, i think, has an attitude problem. Making checkin most uncomfortable. The room was fine.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 21, 2023
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 Okay

Christopher

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 6, 2024
Thank you for taking the time to share your experience with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in need of a remodel. Repairs have been done to things very poorly. Very amateur work performed throughout the property
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 31, 2023
We appreciate all feedback here at the Holiday Inn Express Hotel & Suites East Wichita I-35 Andover. It is our hope that you will be returning to us in the future.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 16, 2023
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Property needed maintenance repairs in bathroom.
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 9, 2024
David, we are working hard to complete the necessary repairs. Thank you for your feedback and valued business. We hope to have another chance to leave you with a better impression of your next stay with us.

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at this location because they had EV charging, however neither one of the chargers worked which was a major inconvenience for our trip.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 11, 2023
We apologize for the inconvenience caused during your trip. And we hope you will consider staying with us in the future for a much better outcome.

10/10 Excellent

Tom

Business traveler
Everything was great!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 10, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

8/10 Good

Marilynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfy
Very clean, comfortable bed, and mostly updated. I loved the lounge chair! Wonderful breakfast. The rooms had refrigerators but no microwave which was inconvenient. The only ice machine was on the first floor.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 10, 2023
Thank you very much for your feedback. We look forward to another opportunity to welcome you back again.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 27, 2023
This review made our day! Thank you for your recommendation and we look forward to welcoming you back again next time you are in our area.

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 14, 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 13, 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 29, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Patricia, Bloomington

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 28, 2023
Thank you for staying with us recently. We are thrilled you enjoyed your time spent with us. We look forward to having the pleasure of welcoming you back again the next time you are in the area.

4/10 Poor

Venkata Raju

Liked: Amenities
Disliked: Cleanliness
Room smells bad
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 6, 2023
Your feedback is important and we have shared it with our housekeeping staff to review.

10/10 Excellent

Suzan

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 24, 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

8/10 Good

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities
Shower leaking onto the carpet Took awhile to pull up the Lever to turn tub water to shower water TV. Kept freezing. No storms in the area
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 26, 2023
Thank you for your feedback. We'll be sure to address your concerns and hope you will be returning to us in the future.

10/10 Excellent

Kathy, Hayes

Traveled with partner
Very good location and comfortable room
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 18, 2023
Thanks so much for your feedback. We try to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 18, 2023
Thank you for taking the time to share your feedback. We look forward to welcoming you back again in the near future.

8/10 Good

Briceida

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 16, 2023
We appreciate your positive comments about how much you enjoyed your stay with us. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to the area.

10/10 Excellent

Jameia

Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 5, 2023
We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jacqueline

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
While the property was not dirty it appeared it needed major updates. The curtain rod was coming off the wall. Wall patches in the bathroom. We stayed in the king room with a “kid room” connected and the wall art was absolutely scary! This is not Holiday Inn standard.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 28, 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita An on Oct 15, 2023
Thanks for staying with us recently. We appreciate your valued business and look forward to serving you in the near future.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 10, 2023
We are delighted that you chose to stay with us. We appreciate you taking time out of your busy day to recognize our efforts Thank you for being our guest, and we hope to see you again soon!

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Oct 4, 2023
Thank you for including the Holiday Inn Express Hotel & Suites East Wichita I-35 Andover in your travel plans. We are happy you loved everything in regard to your stay with us. Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Just there briefly - did not get a chance to explore - wish I did.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Hotel & Suites East Wichita An on Sep 25, 2023
Reviews are really important to us. We’d love to hear more about your experience on a future visit!

6/10 Okay

Sonya

Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Sep 19, 2023
Your business means a lot to us! We appreciate you sharing your review with us and other travelers! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Cldnt get blinds to work in our room didnt ask for help with though so that was on us
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Sep 19, 2023
Thank you for being our guest and sharing your feedback. We are here to help, please let us know in the future if there is anything we can assist you with.