Dear John, It is wonderful to read your review of your recent visit to Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we did during your stay. However, we are sorry you needed to upgrade and renovate the property. Your comments will be shared with our team, and we appreciate your observation. Thank you for being our guest, and we look forward to your next trip! Sincerely,Hotel Management

Dear Subhra, Thank you for being our guest and sharing your feedback. Our goal is to provide undivided attention and an outstanding stay for every guest; therefore, we apologize for your disappointment with the service you received from our staff. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. We hope we have another opportunity to show you the flawless experience you deserve.Sincerely, Hotel Management

Dear Jason, Thank you for reviewing your recent visit to our hotel. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you will accept our most sincere apologies for the inconvenience caused and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management

Dear Caleb, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Chris, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Deborah, We want to thank you for choosing to stay with us at Extended Stay America. We are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to Wichita. Sincerely,Hotel Management

Dear Bill, Thanks for staying with us and for posting a review. We’re glad you liked our location being close to the Airport. However, we apologize for any inconvenience you may have encountered. We would also like to remind you that our front desk is always ready to resolve any issues you have. We look forward to welcoming you back to give you a much better experience.Sincerely,Hotel Management

Hello Lavonda. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

Thank you for taking the the time to review your stay with us. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

Thank you for taking the time to review your recent stay at our hotel, Kelsey. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

Hello Lauren. Thank you for reviewing your stay. Please accept our sincerest apologies for the issues that you encountered during your time with us. This is never the impression that we want to leave you with and will make sure that we address these concerns with the team for proper action and resolve. We do hope that your future travels are both comfortable and pleasant.

Thank you for taking the time to rate your stay with us, Emma. We apologize for the issues that you encountered with the cleanliness of your room, and I will make sure that this information is passed to our housekeeping team for immediate action and resolve. Best wishes in your future travels.

Thank you for taking the time to rate your stay with us, Thomas. We are so happy that you enjoyed your time with us and would love to welcome you back the next time your travels bring you this way!

Thank you for taking the time to review and rate your stay with us, Mandy. We appreciate your constructive feedback on how we can make your stay better, and would love another chance to show you our improvements.

Thank you for taking the time to review your stay with us. We apologize that you did not have the exceptional experience that we intended for you. We will make sure that we communicate these issues to our team at the property for immediate action and resolve. We hope that your future travels are both comfortable and pleasant.

We are happy to see that you enjoyed your time with us, Leanna. We hope to see you again the next time your travels bring you this way.

We are so happy to see that you enjoyed your time with us, Leanna! We truly appreciate you taking the time to rate us! Please come back to see us soon!

Our team will appreciate your kind words and recognizing all their hard work! We appreciate you taking the time to review our hotel and team! We can’t wait to welcome you again!

We apologize that you did not enjoy your stay with us, Billie. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Hello Craig. Thank you for rating your stay with us. We hope that our accommodations met your needs, and would love to welcome you back the next time you are in the area.

Thank you for your rating, Diana. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

Hello Lakeisha! We are so happy that you enjoyed such a great stay! We hope to show you another great experience the next time you come our way!