Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Reviews of SureStay Hotel by Best Western Williams - Grand Canyon

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 236 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 88 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to snow in the day we were leaving that we were not prepared for. Hotel staff lent us a brush and shovel to help get our car out! No bells and whistles at this hotel, but a great place to spend the night if passing through town.
Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Nancy,We are pleased to hear that our staff could assist you during your unexpected snowy morning. While we may not have extravagant amenities, providing helpful service is our priority. We hope you had a comfortable stay with us and wish you safe travels on your journey onwards.

8/10 Good

Maria Elena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is ok, don’t expect much. The staff is great
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Maria Elena, We appreciate your feedback on our room and excellent staff service. Your comments will be shared with our team to ensure a consistent experience for all our guests. If you have any further concerns, please feel free to reach out to our management team for assistance.

4/10 Poor

Ruth

Traveled with family
Disliked: Staff & service, amenities
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Ruth, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to share any further feedback. We value your input and would like to address any concerns you may have.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Needs some updating but otherwise good for the price.
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello David,Thank you for sharing your feedback with us. We appreciate knowing you found your room clean and reasonably priced. Our team always aims to provide a comfortable stay for our guests. If you have any further comments or suggestions, we encourage you to reach out to our management team directly.

6/10 Okay

Jeanene, Palm springs

Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Jeanene,We appreciate you staying with us and hope you had a comfortable visit. Should you have any feedback to share, please don't hesitate to reach out to us. We value your experience and look forward to welcoming you back in the future.

8/10 Good

jaihyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay during canyon touring
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello jaihyun,We're thrilled to hear you enjoyed your stay with us while exploring the canyons! Our hotel is delighted to be a part of your memorable experience in the area. We value your positive feedback and hope to welcome you back for another great stay.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a night stay as we passed through Flagstaff on our road trip.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Christine,We thank you for choosing our hotel during your time in Flagstaff. We are pleased to hear that you found your stay satisfactory. If you have any further feedback or suggestions, please do not hesitate to reach out to our management team.

8/10 Good

Maureen

Liked: Cleanliness, property conditions & facilities
Had what we required. Nice bed. Nice towels. Clean.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Maureen,We're glad to hear you found the amenities to your liking during your stay with us. Your comfort is our priority, and it's great to know you enjoyed the bed, towels, and cleanliness of the hotel. Should you have any more feedback or requests in the future, feel free to reach out to us directly.

10/10 Excellent

Dorris, San Leandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was pleasant. The man went out of his way to help me print my Grand Canyon pass. Much appreciation. Breakfast - pancakes, eggs, sausages, milk, cereal, toast, oatmeal, apple, juice, milk, coffee tea and yogurt. Room - clean, big flat TV, microwave and frig.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Dorris,We are delighted to hear that you enjoyed a positive check-in experience and found our staff accommodating. Thank you for highlighting our breakfast offerings and room amenities. We appreciate your valuable feedback.

10/10 Excellent

jazmin

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The sheets had stains. The toilet was dirty. However, the staff was very friendly and helpful. We were there for only one night, therefore I didn’t bother to complain about it.
Stayed 1 night in Jan 2024
Response from Manager on Apr 5, 2024
Hello jazmin, We appreciate your kind words about our friendly staff. We regret to hear about the issues you encountered during your stay. We always encourage our guests to let us know of any concerns during their visit so we can address them promptly and ensure a more enjoyable experience for all.

10/10 Excellent

Libby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abhi went out of his way to make sure we were comfortable. I loved the location of this property , and the onsite laundry as well
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Libby,We appreciate your positive feedback about Abhi and our hotel's convenient location. The onsite laundry is indeed a convenient amenity for our guests to use during their stay. Thank you for sharing your experience with us.

10/10 Excellent

Ravindrasingh, MCDONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good breakfast and Staff
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Ravindrasingh,We are delighted to hear that you enjoyed our breakfast offerings and found our staff to be accommodating during your stay. If you have any further feedback or suggestions for us, please do not hesitate to reach out. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

FEBE

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello FEBE,We appreciate you choosing to stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Frédéric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Frédéric,We appreciate your positive feedback and are pleased to hear that you had a perfect experience during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back again in the future.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
dated
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Daniel,We appreciate your feedback and take all guest reviews seriously. Should you wish to discuss your experience further, please feel free to reach out to our management team for further assistance. Thank you for staying with us.

10/10 Excellent

Timofey, sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good workers, great breakfast
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Timofey,We are delighted to hear that you enjoyed the service from our team members and our breakfast offerings. Your positive feedback is truly appreciated! If there is anything else we can do to enhance your future stays, please do not hesitate to let us know.

8/10 Good

Mila

Traveled with partner
Liked: Amenities, property conditions & facilities
It felt safe and secured, though a fence around the property would be really good. Overall it was nice
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mila,We appreciate your feedback on feeling safe during your stay. Guest safety is a top priority for us, and we will take your suggestion into consideration for future improvements. Thank you for choosing to stay with us!

8/10 Good

Rafal

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Rafal, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Convent place to stay while visiting Grand Canyon
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Lina,We are delighted to hear that you found our hotel to be a convenient place to stay during your visit to the Grand Canyon. Our team strives to provide a comfortable experience for all our guests. Should you have any feedback or suggestions for improvement, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Roderick

Liked: Staff & service
Disliked: Cleanliness
It was okay but ready for remodel.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Roderick,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements to enhance our guests' experience. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. Your input is valuable to us as we strive to provide the best possible stay for all our guests.

10/10 Excellent

RAYMUNDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff are friendly. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello RAYMUNDO,We are pleased to hear that you enjoyed the friendliness of our check-in staff and found the breakfast to your liking. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a place to get better and it offered me a hot bath and a warm bed it was nice and clean
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Valerie,We're delighted to hear that you enjoyed the comfort and cleanliness of our facilities during your stay. If you have any further feedback or require assistance in the future, please don't hesitate to reach out to us.

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the beds were super comfortable.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Glenda,We are delighted to hear that you found our rooms to be clean and our beds comfortable. Your comfort is our top priority, and we strive to provide a relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Johny

Stayed 1 night in Feb 2024
Response from Manager on Mar 20, 2024
Hello Johny,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Kaylee,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean very plesent heater and ac worked great supper close to bearizona would stay again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Reina,We are delighted to hear you enjoyed your recent stay with us, especially our clean rooms and convenient location near Bearizona. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future!

10/10 Excellent

Shawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, superb location for Bearizona and old town Williams.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Shawn, We're delighted to hear that you enjoyed the service provided by our staff and found our hotel well-maintained. Our convenient location near Bearizona and old town Williams is indeed a highlight for many of our guests. Your positive feedback is greatly appreciated!

8/10 Good

elango

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this property was very reasonable. The building is old but kept clean and service was good
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello elango, We appreciate your feedback and are delighted to hear you found value in your stay. Our team works hard to maintain cleanliness and provide excellent service amid our historic building. Your satisfaction is our priority.

8/10 Good

WILLIAM

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello WILLIAM, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Victoria, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Adithya

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Adithya, Thank you for sharing your feedback about your recent stay with us. We appreciate your thoughts and apologize for any inconveniences you may have experienced. Please feel free to contact our management team directly to discuss your concerns further. We value your input and strive to continuously improve our services.

4/10 Poor

Marsha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smoke detector was disconnected and taken away, and all ceiling light fixtures were missing and taken away. Wall lamps had bulbs that were not working. Only 1 side lamp was working with a good bulb. At 6 AM a diesel flat bed truck parked right outside our window turned the engine on for over half an hour, diesel fumes leaked into the room despite the window being closed making the whole room smell like diesel. Terrible way to wake up after a long day of driving.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Marsha, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our maintenance team will be addressing the issues with the smoke detector, missing light fixtures, and faulty bulbs to ensure a pleasant stay for future guests. Your feedback regarding the noise disturbance caused by the truck is duly noted, and we will address the matter accordingly. We appreciate your understanding and hope to welcome you back for a better experience in the future.

8/10 Good

nallely

Traveled with family and small children, Traveled with family
Liked: Amenities
Good 😊 thank
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello nallely,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Rifatul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Rifatul,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. Should you ever have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Blanca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went to the Grand Canyon and we stay one night before our trip. It’s very close from the train station and we had a good hot breakfast at the hotel.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Blanca,Thank you for choosing to stay with us at our hotel near the Grand Canyon. We take pride in our convenient location and we're pleased to hear that you enjoyed our hot breakfast. We hope you had a memorable trip to the Grand Canyon and we look forward to welcoming you back in the future.

6/10 Okay

Vinod

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Terribly noisy AC.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Vinod, Thank you for sharing your feedback regarding the AC noise during your stay. We apologize for any inconvenience caused. Our team will investigate this matter further to ensure the noise issue is resolved for future guests. We appreciate your understanding and hope you will give us another opportunity to provide you with a more enjoyable experience.

6/10 Okay

Jamie

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Jamie, Thank you for choosing our hotel for your stay. We value your experience and would greatly appreciate any specific feedback you have so we can address any concerns. Please reach out to us directly so we can assist you further.

8/10 Good

ELOINA, SANTA BARBARA

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello ELOINA, We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your recent stay, please don't hesitate to reach out to us directly. We value your feedback and would love to hear from you. We look forward to welcoming you back in the future.

10/10 Excellent

Varsha

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Varsha,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we strive to provide exceptional experiences for all our guests. Should you have any further comments or suggestions, we kindly invite you to share them with us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service
This hotel was a cool chill place. I just wanted a place to sleep and shower that's it nothing fancy. Was there for one night since we just visited the grand canyon and the small town of Wilson.
Stayed 1 night in Oct 2023
Response from Manager on Dec 29, 2023
Hello Samuel,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our hotel to be a cool and chill place. We strive to create a comfortable environment for our guests to relax and unwind. We hope you had a pleasant sleep and enjoyed your visit to the Grand Canyon and Wilson.

10/10 Excellent

Santiago

Traveled with partner
Liked: Amenities, property conditions & facilities
Safe y quiet
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Santiago,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you felt safe and had a quiet stay. We strive to provide a peaceful environment for all our guests. If you have any further comments or suggestions, please feel free to share them with us.

2/10 Terrible

Carilyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience, staff was rude and very unprofessional. We give zero stars!
Response from Manager on Dec 10, 2023
Hello Carilyn,We're sorry to hear about your disappointing experience. We strive to provide excellent service and will address your concerns with our team. Thank you for bringing this to our attention.

8/10 Good

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty simple..looks clean and is in a good location.
Response from Manager on Feb 9, 2024
Hello Gonzalo,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property clean and in a convenient location. We appreciate your feedback and hope you had an enjoyable stay overall.

6/10 Okay

Jaydeep

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Jaydeep,Thank you for sharing your review with us. We appreciate your feedback and we're sorry to hear that your experience did not meet your expectations. We value your comments and will review them internally to help enhance our guests' stay in the future.

6/10 Okay

Luis

Liked: Staff & service, room comfort
Just ok.
Location of hotel was great it’s located in between Bearizona and canyon coaster both 4 minutes away. Hotel offered free breakfast but only from 7-9 but on website says 7-10 a little too early for someone who is going on vacation and it’s the only time we can sleep in, breakfast was simple cold or hot cereal and coffee, everything else either the pancake machine didn’t work or it didn’t look too tasty. The cleaniness of the hotel was ok, found some dirty spots in the bathroom and tub. Rooms aren’t sound proof so I can hear the whole conversation of my neighbors on one side and their kids crying all night long. I usually let it go and never leave reviews when something is wrong but for this trip we only stayed one night and it wasn’t very pleasant with noisy neighbors and a not so clean room.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Luis, Thank you for taking the time to share your experience with us. We're pleased to hear that you found the location of our hotel to be convenient. We apologize for any confusion regarding our breakfast hours and will ensure that our website is updated accordingly. We appreciate your feedback regarding the breakfast options and will take this into consideration moving forward. We apologize for any cleanliness issues you encountered and will address this with our housekeeping team. Please note that our rooms are not soundproof, but we apologize for any inconvenience caused by noisy neighbors. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

katherine

Liked: Staff & service, property conditions & facilities
no network TV....no grab bars in the tub...no luggage rack
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello katherine,Thank you for your feedback. We apologize for any inconvenience caused during your stay. We appreciate your suggestions and will take them into consideration for future improvements. Please feel free to reach out to our management team directly for further assistance or any other concerns.

6/10 Okay

Douglas

No attention to detail. The arm on the chair was broken and hanging, the Privacy lock did not work, the Tags on the comforter were on the top next to your face, the lights did not work, nor did the TV work properly. The front desk person did not normally work there so did not know anything about the hotel but he was kind and tried to be helpful so that was a plus.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Douglas, Thank you for your feedback regarding your recent stay. We apologize for any inconveniences you may have encountered during your time with us. We appreciate your kind words about our front desk staff and their attempt to assist you. We apologize for the issues you had with the armchair, privacy lock, tags, lights, and TV. We will address these concerns with our team to ensure a more seamless experience for future guests.

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing time
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Helen,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a relaxing stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Elena

Traveled with family
Liked: Staff & service
NA
Stayed 3 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Elena, Thank you for taking the time to share your feedback with us. We strive to provide a comfortable and enjoyable experience for all our guests. Should you have any further questions or concerns, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future for a more pleasant stay.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, room decoration was modern, bed very comfortable and staff friendly.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Maria,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our hotel to be clean and enjoyed the modern room decoration. It's also great to know that you found the bed to be comfortable and our staff friendly. We appreciate your kind words and hope to welcome you back in the future.